TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281650 reviews)
Star ratings are from 2021
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 1 out of 5 by from TurboTax was horrible this year!! I bought a digital download, which did not work. I tried multiple times on multiple computers and received the same error message "Oppps were sorry something went wrong" so my license code would not work and I could not download the digital download I paid for. I called your customer services # and stayed on the phone for hours and they could not even assist me. They didn't know why it wasn't working and tried sending a download to my TurboxTax account, which I never received. I just had to pay $50.00 more to actually file my taxes. In total I paid $80.00!! I will never use TurboTax again!!
Date published: 2021-04-22
Rated 4 out of 5 by from Much easier than doing it on your own! Haven't used it for several years because it wasn't supported by MacBook. Back then it pulled tax info from IRS tax forms. This year I needed to type in each tax form info, not what I expected. Once that was done it was easy going. Thank you turbotax and your awesome crew, especially Arlene.
Date published: 2021-04-22
Rated 3 out of 5 by from Turbo Tax is lacking Turbo tax is average. I used to like it but now it's not as user friendly anymore.
Date published: 2021-04-22
Rated 5 out of 5 by from TURBO'S MUCH BETTER THAN H&R Block Turbo's VERY PROFESSIONAL , RELIABLE AND LOW COST SERVICE
Date published: 2021-04-22
Rated 5 out of 5 by from Turbo Tax is Awesome I have used Turbo Tax for Years and have always been satisfied with the ease and help when needed.
Date published: 2021-04-22
Rated 5 out of 5 by from Thank you for a quality product. We have used TurboTax for years. We have confidence in your product and it has never disappointed. Thank you.
Date published: 2021-04-22
Rated 4 out of 5 by from Reasonably good. The investment records needs serious work. I had significant problems with the 1099-B. Apparently this is a bug in the software that has not been fixed. It took a lot in the review stage to fix all the issues for each stock.
Date published: 2021-04-22
Rated 5 out of 5 by from easy! Turbotax made tax here a breeze! All I had to do was enter the data and they did all the work! thanks turbotax!
Date published: 2021-04-22
Rated 5 out of 5 by from Free, Free, Free So easy to use and free to the military ! The fact the program carries over last years tax information is extremely helpful.
Date published: 2021-04-22
Rated 3 out of 5 by from Changes, please As a retired teacher in the Mass. Teachers Retirement Board, my state return is a bit tricky. I have been filing since 2010 and every year I have difficulty with the state return. Turbo Tax needs to amend and fix this issue.
Date published: 2021-04-22
All TurboTax® Offerings Reviews - Page 2716
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from TurboTax was horrible this year!! I bought a digital download, which did not work. I tried multiple times on multiple computers and received the same error message "Oppps were sorry something went wrong" so my license code would not work and I could not download the digital download I paid for. I called your customer services # and stayed on the phone for hours and they could not even assist me. They didn't know why it wasn't working and tried sending a download to my TurboxTax account, which I never received. I just had to pay $50.00 more to actually file my taxes. In total I paid $80.00!! I will never use TurboTax again!!
Date published: 2021-04-22
Rated 4 out of 5 by from Much easier than doing it on your own! Haven't used it for several years because it wasn't supported by MacBook. Back then it pulled tax info from IRS tax forms. This year I needed to type in each tax form info, not what I expected. Once that was done it was easy going. Thank you turbotax and your awesome crew, especially Arlene.
Date published: 2021-04-22
Rated 3 out of 5 by from Turbo Tax is lacking Turbo tax is average. I used to like it but now it's not as user friendly anymore.
Date published: 2021-04-22
Rated 5 out of 5 by from TURBO'S MUCH BETTER THAN H&R Block Turbo's VERY PROFESSIONAL , RELIABLE AND LOW COST SERVICE
Date published: 2021-04-22
Rated 5 out of 5 by from Turbo Tax is Awesome I have used Turbo Tax for Years and have always been satisfied with the ease and help when needed.
Date published: 2021-04-22
Rated 5 out of 5 by from Thank you for a quality product. We have used TurboTax for years. We have confidence in your product and it has never disappointed. Thank you.
Date published: 2021-04-22
Rated 4 out of 5 by from Reasonably good. The investment records needs serious work. I had significant problems with the 1099-B. Apparently this is a bug in the software that has not been fixed. It took a lot in the review stage to fix all the issues for each stock.
Date published: 2021-04-22
Rated 5 out of 5 by from easy! Turbotax made tax here a breeze! All I had to do was enter the data and they did all the work! thanks turbotax!
Date published: 2021-04-22
Rated 5 out of 5 by from Free, Free, Free So easy to use and free to the military ! The fact the program carries over last years tax information is extremely helpful.
Date published: 2021-04-22
Rated 3 out of 5 by from Changes, please As a retired teacher in the Mass. Teachers Retirement Board, my state return is a bit tricky. I have been filing since 2010 and every year I have difficulty with the state return. Turbo Tax needs to amend and fix this issue.
Date published: 2021-04-22
All TurboTax® Offerings Reviews - Page 2716