TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

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Rated 3 out of 5 by from Uploads take forever! Would be five stars if not. Been using TT for 20 years. This is the first year that updates have taken appreciably longer than the "less than two minutes" the program says it will take. I updated probably five or six times and the same thing happened. Updates took over five and closer to ten minutes.
Date published: 2022-04-08
Rated 5 out of 5 by from Easy to understand explanations in the help menu Review title says it all, the help sidebars are very valuable and easy to understand.
Date published: 2022-04-08
Rated 3 out of 5 by from Turbo Tax It seems Turbo Tax was easier to use in the past. Had to use the live option multiple times because you are not able to where the fields are populated in the final numbers. I spoke with Carolyn and got the help I needed.
Date published: 2022-04-08
Rated 5 out of 5 by from Thorough and simple to use Turbotax is very simple to use, and helps me file in a short period of time. There is always plenty of help available if you have any questions. Also, really appreciate being able to choose what level of tax service you need. The audit protection is a really nice feature since I'm so bad at math.
Date published: 2022-04-08
Rated 5 out of 5 by from Super job Turbo Tax Used full service foe the 2nd year now and they make taxes much easier. Thank you for the help
Date published: 2022-04-08
Rated 5 out of 5 by from Great as always I have used Turbo Tax for many years now - and it just gets easier and easier every year to file my taxes.
Date published: 2022-04-08
Rated 5 out of 5 by from Turbo Tax made filing taxes easy The process for translating the information from my W-2 to the forms online was a simple task. Information about any questions I had was easy to find.
Date published: 2022-04-08
Rated 1 out of 5 by from Absolutely terrible communication was absolutely terrible. Took multiple days and messages to get a response. Nothing was clear, everything was handled as poorly and possible.
Date published: 2022-04-08
Rated 5 out of 5 by from Easy! This was an extremely easy process that gave me confidence that my taxes were done correctly
Date published: 2022-04-08
Rated 2 out of 5 by from Not able to E file IRS rejected e file attempts with a code from Turbo tax the AGI from last years return which Turbo tax automatically inserted on the form as part of the filing the process and which I reconfirmed to be accurate, yet somehow the AGI on form did not match the IRS records from 2020 AGI. Even after 4 additional attempts to fix via turbo tax walking through every the step, still no luck and ended up printing and mailing 30+pages and having to file by mail. Why cant Turbo Tax provide additional explanations when what appears to be an error with IRS records happens? Wondering just how common is this particular issue?
Date published: 2022-04-08
All TurboTax® Offerings Reviews - Page 2570
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Uploads take forever! Would be five stars if not. Been using TT for 20 years. This is the first year that updates have taken appreciably longer than the "less than two minutes" the program says it will take. I updated probably five or six times and the same thing happened. Updates took over five and closer to ten minutes.
Date published: 2022-04-08
Rated 5 out of 5 by from Easy to understand explanations in the help menu Review title says it all, the help sidebars are very valuable and easy to understand.
Date published: 2022-04-08
Rated 3 out of 5 by from Turbo Tax It seems Turbo Tax was easier to use in the past. Had to use the live option multiple times because you are not able to where the fields are populated in the final numbers. I spoke with Carolyn and got the help I needed.
Date published: 2022-04-08
Rated 5 out of 5 by from Thorough and simple to use Turbotax is very simple to use, and helps me file in a short period of time. There is always plenty of help available if you have any questions. Also, really appreciate being able to choose what level of tax service you need. The audit protection is a really nice feature since I'm so bad at math.
Date published: 2022-04-08
Rated 5 out of 5 by from Super job Turbo Tax Used full service foe the 2nd year now and they make taxes much easier. Thank you for the help
Date published: 2022-04-08
Rated 5 out of 5 by from Great as always I have used Turbo Tax for many years now - and it just gets easier and easier every year to file my taxes.
Date published: 2022-04-08
Rated 5 out of 5 by from Turbo Tax made filing taxes easy The process for translating the information from my W-2 to the forms online was a simple task. Information about any questions I had was easy to find.
Date published: 2022-04-08
Rated 1 out of 5 by from Absolutely terrible communication was absolutely terrible. Took multiple days and messages to get a response. Nothing was clear, everything was handled as poorly and possible.
Date published: 2022-04-08
Rated 5 out of 5 by from Easy! This was an extremely easy process that gave me confidence that my taxes were done correctly
Date published: 2022-04-08
Rated 2 out of 5 by from Not able to E file IRS rejected e file attempts with a code from Turbo tax the AGI from last years return which Turbo tax automatically inserted on the form as part of the filing the process and which I reconfirmed to be accurate, yet somehow the AGI on form did not match the IRS records from 2020 AGI. Even after 4 additional attempts to fix via turbo tax walking through every the step, still no luck and ended up printing and mailing 30+pages and having to file by mail. Why cant Turbo Tax provide additional explanations when what appears to be an error with IRS records happens? Wondering just how common is this particular issue?
Date published: 2022-04-08
All TurboTax® Offerings Reviews - Page 2570