TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

(4.6/5 | 294023 reviews)
Star ratings are from 2022
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Rated 1 out of 5 by from Forced Into Using Deluxe There is no way to remove deluxe without starting over. I don't have my W-2 anymore and could not have done this. It was advertised as being free if you earned under a certain amount
Date published: 2022-04-11
Rated 4 out of 5 by from This was easy So far went well. But money isn’t in hand yet so I’m Always still skeptical
Date published: 2022-04-11
Rated 5 out of 5 by from Helpful on a slightly more complicated year. I've been using Turbo Tax for years, but had considered going to an accountant this year due to a home purchase and a out of state move. However, the phone support was great and simplified a comparatively complicated tax year.
Date published: 2022-04-11
Rated 5 out of 5 by from Premier full service was worth the peace of mind All turbotax agents were professional and helpful. I like the experience of having someone else take over the responsibility of doing the taxes correctly when it is a more complex issue, such as moving from state to state, dealing with K-1 filings, and stock sales.
Date published: 2022-04-11
Rated 3 out of 5 by from Turbotax is much more complex than it used to be1 I had a bit of trouble trying to determine what you wanted to be entered on several of the forms and also could not get to speak to a person for an explanation. Also you seem to have a lot more up charges than before at the end - some of which I do not understand.
Date published: 2022-04-11
Rated 5 out of 5 by from My tax preparer Cameron saved me this year. He was very helpful and was able to answer all my questions. I would use him again.
Date published: 2022-04-11
Rated 2 out of 5 by from Too many blank pages There were too many instances during the topic processes where I finished one section, hit continue and just got a blank page instead of the next section. One example was the W2 entry which is the basic income entry. How can you have a tax program that doesn't let you enter your W2 data?
Date published: 2022-04-11
Rated 5 out of 5 by from Excellent and relatively easy to use as always This is my 20th year using Turbo Tax. Very straight forward to use. Highly recommended for use calculating and filing taxes.
Date published: 2022-04-11
Rated 4 out of 5 by from TIPS If I owe, I'd love an explanation about why I owe and what I could do next year to not own
Date published: 2022-04-11
Rated 2 out of 5 by from Worst Edition Ever From the constant "unable to update" issues which caused me to uninstall and re-install the software 6 times, to the in form errors that were asking the status of my spouse and farm properties, when I was filing as single and had checked no on the do you own farm property boxes, this was hands down the worst turbo tax experience I've had. Generally, it's very smooth and trouble free, but the 2021 turbo tax was a let down.
Date published: 2022-04-11
All TurboTax® Offerings Reviews - Page 2562
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Forced Into Using Deluxe There is no way to remove deluxe without starting over. I don't have my W-2 anymore and could not have done this. It was advertised as being free if you earned under a certain amount
Date published: 2022-04-11
Rated 4 out of 5 by from This was easy So far went well. But money isn’t in hand yet so I’m Always still skeptical
Date published: 2022-04-11
Rated 5 out of 5 by from Helpful on a slightly more complicated year. I've been using Turbo Tax for years, but had considered going to an accountant this year due to a home purchase and a out of state move. However, the phone support was great and simplified a comparatively complicated tax year.
Date published: 2022-04-11
Rated 5 out of 5 by from Premier full service was worth the peace of mind All turbotax agents were professional and helpful. I like the experience of having someone else take over the responsibility of doing the taxes correctly when it is a more complex issue, such as moving from state to state, dealing with K-1 filings, and stock sales.
Date published: 2022-04-11
Rated 3 out of 5 by from Turbotax is much more complex than it used to be1 I had a bit of trouble trying to determine what you wanted to be entered on several of the forms and also could not get to speak to a person for an explanation. Also you seem to have a lot more up charges than before at the end - some of which I do not understand.
Date published: 2022-04-11
Rated 5 out of 5 by from My tax preparer Cameron saved me this year. He was very helpful and was able to answer all my questions. I would use him again.
Date published: 2022-04-11
Rated 2 out of 5 by from Too many blank pages There were too many instances during the topic processes where I finished one section, hit continue and just got a blank page instead of the next section. One example was the W2 entry which is the basic income entry. How can you have a tax program that doesn't let you enter your W2 data?
Date published: 2022-04-11
Rated 5 out of 5 by from Excellent and relatively easy to use as always This is my 20th year using Turbo Tax. Very straight forward to use. Highly recommended for use calculating and filing taxes.
Date published: 2022-04-11
Rated 4 out of 5 by from TIPS If I owe, I'd love an explanation about why I owe and what I could do next year to not own
Date published: 2022-04-11
Rated 2 out of 5 by from Worst Edition Ever From the constant "unable to update" issues which caused me to uninstall and re-install the software 6 times, to the in form errors that were asking the status of my spouse and farm properties, when I was filing as single and had checked no on the do you own farm property boxes, this was hands down the worst turbo tax experience I've had. Generally, it's very smooth and trouble free, but the 2021 turbo tax was a let down.
Date published: 2022-04-11
All TurboTax® Offerings Reviews - Page 2562