TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 5 out of 5 by from EZ Tax Filing I have used turbotax for a number of years. We owned rental property and had a part-time home business. The program effectively handled all or our needs. Much less expense than an accountant.
Date published: 2023-04-15
Rated 1 out of 5 by from Chock full of bugs - terrible Full of bugs - example, we sold our primary home in 2022 that we've been living in continuously for the last 20 years and that had less than 200k in capital gains. Went thru the turbotax process and your "genius" program says we owe capital gains tax. Absolutely incorrect. Absolutely terrible. Have double check your program against tax law. You should spend more money on R&D and software quality assurance testing and less on sales/marketing. Another thing - can't efile state taxes bc your website keeps rejecting credit card payment. Example search "turbotax 123 main st" on google and look at all the users reporting problems. Can't believe this bug has been going on for years.
Date published: 2023-04-15
Rated 4 out of 5 by from Very helpful and Easy to use. Have used it for years. Glad it is there for people like me.
Date published: 2023-04-15
Rated 5 out of 5 by from awesome great experience using Turbo Tax for years. did not need Customer Service this year but they have been there in the past.
Date published: 2023-04-15
Rated 3 out of 5 by from Why Can't I Download My Tax Statements? I bought TurboTax Business because I have now have trusts to manage from an estate inheritance. I've been using TurboTax for my personal returns for years and was very satisfied. I can download tax statements from financial institutions for my personal tax return, and it saves me a great deal of time. For the much more expensive TurboTax Business product, there is no download function, so I was required to type in my 1099-DIV, 1099-B and stock sale information line by line. It makes no sense that one TurboTax product can download, and another cannot. Otherwise, I was generally happy with the product as it walked me through a more difficult tax form than I am used to. My one other complaint is that there is no single product that will allow me to prepare both my personal taxes and my trust taxes. It seems like there should be an all-in-one option for people who need to file trust taxes as well as personal taxes.
Date published: 2023-04-15
Rated 4 out of 5 by from Just don't mess up I have been using Turbo Tax for years. If you answer all the questions and have the information ready then it's wonderful. However, if you put something in incorrectly then it can be very difficult to jump to the right spot if all you were doing is answering the questions. It can be easy to get lost in the forms and/or not figure out how to get the information in the right field.
Date published: 2023-04-15
Rated 5 out of 5 by from Should there be a gift for long time users? I'm not happy about a $9 charge for exceeding income level. And then I get an adjusted gross from employer and made less than reported originally and nothing about that $9 charge was mentioned as not being there.
Date published: 2023-04-15
Rated 5 out of 5 by from Happy TT Customer Very helpful and efficient! Liked how deductions were recommended.
Date published: 2023-04-15
Rated 5 out of 5 by from Great Product I've been using TurboTax to file for years, and never had any issues.
Date published: 2023-04-15
Rated 3 out of 5 by from TurboTax wasn't as good as last year Did not answer the questions as well on the online method.
Date published: 2023-04-15
All TurboTax® Offerings Reviews - Page 2501
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from EZ Tax Filing I have used turbotax for a number of years. We owned rental property and had a part-time home business. The program effectively handled all or our needs. Much less expense than an accountant.
Date published: 2023-04-15
Rated 1 out of 5 by from Chock full of bugs - terrible Full of bugs - example, we sold our primary home in 2022 that we've been living in continuously for the last 20 years and that had less than 200k in capital gains. Went thru the turbotax process and your "genius" program says we owe capital gains tax. Absolutely incorrect. Absolutely terrible. Have double check your program against tax law. You should spend more money on R&D and software quality assurance testing and less on sales/marketing. Another thing - can't efile state taxes bc your website keeps rejecting credit card payment. Example search "turbotax 123 main st" on google and look at all the users reporting problems. Can't believe this bug has been going on for years.
Date published: 2023-04-15
Rated 4 out of 5 by from Very helpful and Easy to use. Have used it for years. Glad it is there for people like me.
Date published: 2023-04-15
Rated 5 out of 5 by from awesome great experience using Turbo Tax for years. did not need Customer Service this year but they have been there in the past.
Date published: 2023-04-15
Rated 3 out of 5 by from Why Can't I Download My Tax Statements? I bought TurboTax Business because I have now have trusts to manage from an estate inheritance. I've been using TurboTax for my personal returns for years and was very satisfied. I can download tax statements from financial institutions for my personal tax return, and it saves me a great deal of time. For the much more expensive TurboTax Business product, there is no download function, so I was required to type in my 1099-DIV, 1099-B and stock sale information line by line. It makes no sense that one TurboTax product can download, and another cannot. Otherwise, I was generally happy with the product as it walked me through a more difficult tax form than I am used to. My one other complaint is that there is no single product that will allow me to prepare both my personal taxes and my trust taxes. It seems like there should be an all-in-one option for people who need to file trust taxes as well as personal taxes.
Date published: 2023-04-15
Rated 4 out of 5 by from Just don't mess up I have been using Turbo Tax for years. If you answer all the questions and have the information ready then it's wonderful. However, if you put something in incorrectly then it can be very difficult to jump to the right spot if all you were doing is answering the questions. It can be easy to get lost in the forms and/or not figure out how to get the information in the right field.
Date published: 2023-04-15
Rated 5 out of 5 by from Should there be a gift for long time users? I'm not happy about a $9 charge for exceeding income level. And then I get an adjusted gross from employer and made less than reported originally and nothing about that $9 charge was mentioned as not being there.
Date published: 2023-04-15
Rated 5 out of 5 by from Happy TT Customer Very helpful and efficient! Liked how deductions were recommended.
Date published: 2023-04-15
Rated 5 out of 5 by from Great Product I've been using TurboTax to file for years, and never had any issues.
Date published: 2023-04-15
Rated 3 out of 5 by from TurboTax wasn't as good as last year Did not answer the questions as well on the online method.
Date published: 2023-04-15
All TurboTax® Offerings Reviews - Page 2501