TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by
WHNiksch from
EZ Tax Filing
I have used turbotax for a number of years. We owned rental property and had a part-time home business. The program effectively handled all or our needs. Much less expense than an accountant.
Date published: 2023-04-15
Rated 1 out of 5 by
Masskid from
Chock full of bugs - terrible
Full of bugs - example, we sold our primary home in 2022 that we've been living in continuously for the last 20 years and that had less than 200k in capital gains. Went thru the turbotax process and your "genius" program says we owe capital gains tax. Absolutely incorrect. Absolutely terrible. Have double check your program against tax law. You should spend more money on R&D and software quality assurance testing and less on sales/marketing. Another thing - can't efile state taxes bc your website keeps rejecting credit card payment. Example search "turbotax 123 main st" on google and look at all the users reporting problems. Can't believe this bug has been going on for years.
Date published: 2023-04-15
Rated 4 out of 5 by
KirbyLMSA from
Very helpful and Easy to use.
Have used it for years. Glad it is there for people like me.
Date published: 2023-04-15
Rated 5 out of 5 by
Pupalino1 from
awesome
great experience using Turbo Tax for years. did not need Customer Service this year but they have been there in the past.
Date published: 2023-04-15
Rated 3 out of 5 by
Ron Schi from
Why Can't I Download My Tax Statements?
I bought TurboTax Business because I have now have trusts to manage from an estate inheritance. I've been using TurboTax for my personal returns for years and was very satisfied. I can download tax statements from financial institutions for my personal tax return, and it saves me a great deal of time. For the much more expensive TurboTax Business product, there is no download function, so I was required to type in my 1099-DIV, 1099-B and stock sale information line by line. It makes no sense that one TurboTax product can download, and another cannot. Otherwise, I was generally happy with the product as it walked me through a more difficult tax form than I am used to. My one other complaint is that there is no single product that will allow me to prepare both my personal taxes and my trust taxes. It seems like there should be an all-in-one option for people who need to file trust taxes as well as personal taxes.
Date published: 2023-04-15
Rated 4 out of 5 by
debray1980 from
Just don't mess up
I have been using Turbo Tax for years. If you answer all the questions and have the information ready then it's wonderful. However, if you put something in incorrectly then it can be very difficult to jump to the right spot if all you were doing is answering the questions. It can be easy to get lost in the forms and/or not figure out how to get the information in the right field.
Date published: 2023-04-15
Rated 5 out of 5 by
Igmeister from
Should there be a gift for long time users?
I'm not happy about a $9 charge for exceeding income level. And then I get an adjusted gross from employer and made less than reported originally and nothing about that $9 charge was mentioned as not being there.
Date published: 2023-04-15
Rated 5 out of 5 by
Ki Tax 2022 from
Happy TT Customer
Very helpful and efficient! Liked how deductions were recommended.
Date published: 2023-04-15
Rated 5 out of 5 by
johnrc2011 from
Great Product
I've been using TurboTax to file for years, and never had any issues.
Date published: 2023-04-15
Rated 3 out of 5 by
daman38 from
TurboTax wasn't as good as last year
Did not answer the questions as well on the online method.
All TurboTax® Offerings Reviews - Page 2501
Date published: 2023-04-15
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
WHNiksch from
EZ Tax Filing
I have used turbotax for a number of years. We owned rental property and had a part-time home business. The program effectively handled all or our needs. Much less expense than an accountant.
Date published: 2023-04-15
Rated 1 out of 5 by
Masskid from
Chock full of bugs - terrible
Full of bugs - example, we sold our primary home in 2022 that we've been living in continuously for the last 20 years and that had less than 200k in capital gains. Went thru the turbotax process and your "genius" program says we owe capital gains tax. Absolutely incorrect. Absolutely terrible. Have double check your program against tax law. You should spend more money on R&D and software quality assurance testing and less on sales/marketing. Another thing - can't efile state taxes bc your website keeps rejecting credit card payment. Example search "turbotax 123 main st" on google and look at all the users reporting problems. Can't believe this bug has been going on for years.
Date published: 2023-04-15
Rated 4 out of 5 by
KirbyLMSA from
Very helpful and Easy to use.
Have used it for years. Glad it is there for people like me.
Date published: 2023-04-15
Rated 5 out of 5 by
Pupalino1 from
awesome
great experience using Turbo Tax for years. did not need Customer Service this year but they have been there in the past.
Date published: 2023-04-15
Rated 3 out of 5 by
Ron Schi from
Why Can't I Download My Tax Statements?
I bought TurboTax Business because I have now have trusts to manage from an estate inheritance. I've been using TurboTax for my personal returns for years and was very satisfied. I can download tax statements from financial institutions for my personal tax return, and it saves me a great deal of time. For the much more expensive TurboTax Business product, there is no download function, so I was required to type in my 1099-DIV, 1099-B and stock sale information line by line. It makes no sense that one TurboTax product can download, and another cannot. Otherwise, I was generally happy with the product as it walked me through a more difficult tax form than I am used to. My one other complaint is that there is no single product that will allow me to prepare both my personal taxes and my trust taxes. It seems like there should be an all-in-one option for people who need to file trust taxes as well as personal taxes.
Date published: 2023-04-15
Rated 4 out of 5 by
debray1980 from
Just don't mess up
I have been using Turbo Tax for years. If you answer all the questions and have the information ready then it's wonderful. However, if you put something in incorrectly then it can be very difficult to jump to the right spot if all you were doing is answering the questions. It can be easy to get lost in the forms and/or not figure out how to get the information in the right field.
Date published: 2023-04-15
Rated 5 out of 5 by
Igmeister from
Should there be a gift for long time users?
I'm not happy about a $9 charge for exceeding income level. And then I get an adjusted gross from employer and made less than reported originally and nothing about that $9 charge was mentioned as not being there.
Date published: 2023-04-15
Rated 5 out of 5 by
Ki Tax 2022 from
Happy TT Customer
Very helpful and efficient! Liked how deductions were recommended.
Date published: 2023-04-15
Rated 5 out of 5 by
johnrc2011 from
Great Product
I've been using TurboTax to file for years, and never had any issues.
Date published: 2023-04-15
Rated 3 out of 5 by
daman38 from
TurboTax wasn't as good as last year
Did not answer the questions as well on the online method.
All TurboTax® Offerings Reviews - Page 2501
Date published: 2023-04-15