TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281576 reviews)
Star ratings are from 2021
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Rated 1 out of 5 by from LAST TIME USING TURBO TAX When you’re expecting to just pay the pricing for State Tax only then get hit with a surprise $50 for filing federal oh and don’t forget there’s a charge for requesting your refund as a direct deposit! I will be going to a tax preparer from now on if I’m paying $200 to complete my taxes. I’m sure you won't miss my little change
Date published: 2021-04-28
Rated 2 out of 5 by from Obviously a very neglected product The imports from Quickbooks Online made me feel like I was traveling back in time. A million steps, three or four different programs involved, etc. etc. And a UI that only a 1990s nerd's mother could love. Even the embedded editor in this "submit a review" page is an abomination. Anyway, after getting all the work done, we went to e-file. We then discovered there was a ridiculous and embarrassing error in the e-file precheck process that Intuit has known about for years and not fixed. Specifically (TurboTax for Business 2020, Windows) still has two incorrect checks that block e-filing for a California corporation: 1. "Secretary of State file number must contain at least 12 digits" 2. "Secretary of State file number must begin with the digits 19 or 20" Both are wrong. California gives corporations seven digit file numbers, and they don't begin with 19 or 20. How hard is this to fix, especially given you've known about it for years (see the multiple exasperated threads in your support forums)‽
Date published: 2021-04-28
Rated 5 out of 5 by from Turbo Tax was awesome It was easy and fast and I will definitely use them again. No waiting in line can be done at home and very efficient.
Date published: 2021-04-28
Rated 1 out of 5 by from Worst Year Ever I've been a dedicated Turbo Tax customer and this is the first year I've had problems with the software and it has been an extremely disappointing experience. After contacting Customer Service who took all of my contact info, they were working to resolve the issue for over 2 hours after which time the call suddenly ended and no attempts were made to further contact me. I've not only wasted money this year on tax software but also time and I even paid for the audit defense. My state return is still unfiled and it is past the deadline. I've lost confidence in the product and entrusting something so significant to Intuit.
Date published: 2021-04-28
Rated 5 out of 5 by from Very efficient and professional. First time user. Really love it. I can scan all forms.
Date published: 2021-04-28
Rated 1 out of 5 by from Huge problem with efile payment!!!! I have used TT for many years however the 2020 TT has a huge glitch. I researched it online and there are numerous complaiints. The 2020 software is not compatible with newer laptops. First of all in order to download the software you need to change your display resolution. And secondly to pay for the efile you have to go through all your display resolutions to see which one works. I'm very dissatisfied since it has costed me many hours of trying to figure out how to be able to go around the issue.
Date published: 2021-04-28
Rated 5 out of 5 by from Impressive Return No Accountant Needed!!!! I have a complicated tax situation that has prevented me from filing because its simple too much money for an accountant and to complicated to read all the instructions. Turbo Tax make its simple and make sure you miss no deduction or risk the chance of audit. Thanks Turbo Tax Great Job.
Date published: 2021-04-28
Rated 5 out of 5 by from Turbo Tax I like how Turbo Tax walks you through the process step by step and offers pop up menues to clarify certain things.
Date published: 2021-04-28
Rated 5 out of 5 by from Filing my Taxes for 2020 Filed taxes in less then one hour. Was not expensive for this quick filing.
Date published: 2021-04-28
Rated 5 out of 5 by from Fantastic experience with TurboTax expert We had a wonderful experience tonight with Gina. We have a weird tax situation and she thoroughly answered all our questions, and followed back up with us with answers that even she needed help with (like I said, it's a weird tax situation). Anyway, we were really impressed with her. Thank you Gina for all your help!
Date published: 2021-04-28
All TurboTax® Offerings Reviews - Page 2495
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from LAST TIME USING TURBO TAX When you’re expecting to just pay the pricing for State Tax only then get hit with a surprise $50 for filing federal oh and don’t forget there’s a charge for requesting your refund as a direct deposit! I will be going to a tax preparer from now on if I’m paying $200 to complete my taxes. I’m sure you won't miss my little change
Date published: 2021-04-28
Rated 2 out of 5 by from Obviously a very neglected product The imports from Quickbooks Online made me feel like I was traveling back in time. A million steps, three or four different programs involved, etc. etc. And a UI that only a 1990s nerd's mother could love. Even the embedded editor in this "submit a review" page is an abomination. Anyway, after getting all the work done, we went to e-file. We then discovered there was a ridiculous and embarrassing error in the e-file precheck process that Intuit has known about for years and not fixed. Specifically (TurboTax for Business 2020, Windows) still has two incorrect checks that block e-filing for a California corporation: 1. "Secretary of State file number must contain at least 12 digits" 2. "Secretary of State file number must begin with the digits 19 or 20" Both are wrong. California gives corporations seven digit file numbers, and they don't begin with 19 or 20. How hard is this to fix, especially given you've known about it for years (see the multiple exasperated threads in your support forums)‽
Date published: 2021-04-28
Rated 5 out of 5 by from Turbo Tax was awesome It was easy and fast and I will definitely use them again. No waiting in line can be done at home and very efficient.
Date published: 2021-04-28
Rated 1 out of 5 by from Worst Year Ever I've been a dedicated Turbo Tax customer and this is the first year I've had problems with the software and it has been an extremely disappointing experience. After contacting Customer Service who took all of my contact info, they were working to resolve the issue for over 2 hours after which time the call suddenly ended and no attempts were made to further contact me. I've not only wasted money this year on tax software but also time and I even paid for the audit defense. My state return is still unfiled and it is past the deadline. I've lost confidence in the product and entrusting something so significant to Intuit.
Date published: 2021-04-28
Rated 5 out of 5 by from Very efficient and professional. First time user. Really love it. I can scan all forms.
Date published: 2021-04-28
Rated 1 out of 5 by from Huge problem with efile payment!!!! I have used TT for many years however the 2020 TT has a huge glitch. I researched it online and there are numerous complaiints. The 2020 software is not compatible with newer laptops. First of all in order to download the software you need to change your display resolution. And secondly to pay for the efile you have to go through all your display resolutions to see which one works. I'm very dissatisfied since it has costed me many hours of trying to figure out how to be able to go around the issue.
Date published: 2021-04-28
Rated 5 out of 5 by from Impressive Return No Accountant Needed!!!! I have a complicated tax situation that has prevented me from filing because its simple too much money for an accountant and to complicated to read all the instructions. Turbo Tax make its simple and make sure you miss no deduction or risk the chance of audit. Thanks Turbo Tax Great Job.
Date published: 2021-04-28
Rated 5 out of 5 by from Turbo Tax I like how Turbo Tax walks you through the process step by step and offers pop up menues to clarify certain things.
Date published: 2021-04-28
Rated 5 out of 5 by from Filing my Taxes for 2020 Filed taxes in less then one hour. Was not expensive for this quick filing.
Date published: 2021-04-28
Rated 5 out of 5 by from Fantastic experience with TurboTax expert We had a wonderful experience tonight with Gina. We have a weird tax situation and she thoroughly answered all our questions, and followed back up with us with answers that even she needed help with (like I said, it's a weird tax situation). Anyway, we were really impressed with her. Thank you Gina for all your help!
Date published: 2021-04-28
All TurboTax® Offerings Reviews - Page 2495