TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 4 out of 5 by from solid product It is good but I have some issues with downloading Municipal Bond transactions. I failed to get the state abbreviation when downloaded. I had to go back and manually enter the data.
Date published: 2022-04-06
Rated 2 out of 5 by from Turbotax constantly spams you to upgrade The constant spamming to upgrade products is incredibly annoying. I will find another provider for next year.
Date published: 2022-04-06
Rated 3 out of 5 by from Not as good as last year Once the return is started and saved the file is not listed as a recent file and you must search your document files to find the file each time you return. For some unexplained reason I was taken to the Child Credit form. No explanation offered and no BACK button. YOU MUST MAKE AN ENTRY - absolutely frustrating. I wish to print a single screen page, but only printing the entire file is presented.
Date published: 2022-04-06
Rated 5 out of 5 by from Love TurboTax Don't have to leave my home. Anyone I have ever spoken with has been kind, courteous, patient, and extremely helpful.
Date published: 2022-04-06
Rated 5 out of 5 by from Turbo Tax is user friendly the features are user-friendly and have options on platforms to communicate with tax experts.
Date published: 2022-04-06
Rated 5 out of 5 by from Awesome It was a great experience and it was very easy. I will be filing this way again.
Date published: 2022-04-06
Rated 3 out of 5 by from Buggy & unexpected cost for the State app I've used TurboTax for years. The last couple of years 2020 and 2021, the program has been buggy. 1. 2020 it wouldn't run on my Windows 10 laptop, this year 2. 2021 I ran into a glitch, where the program was in a loop. At the review portion of the process, where it asks for added protection, i select "No Thanks" and it would take me back to "Let's make sure your taxes are correct" 2. There were a few instances where the app didn't capture the information from the previous year's return 3. Previous "Deluxe" versions I purchased from Costco included 1 free State, this year I had to pay an additional $40.00. Why is it separate this year, include it in the app similar to previous versions? As mentioned previously, I've used TurboTax for years, i'm seriously thinking of using another app for next year's returns
Date published: 2022-04-06
Rated 5 out of 5 by from The best you can have and easy to use Very easy to use very explanatory step-by-step without any hitch
Date published: 2022-04-06
Rated 2 out of 5 by from BRING BACK CPA SUPPORT FOR DESKTOP USERS I have used TurboTax for over a decade. Last year, due to COVID, I had to call in to ask some questions and found out that CPA support was included. I found this to be a great asset as there were so many new things going on due to the virus. This year, when I had a question, I found out that the same support was discontinued. for desktop users. Firstly I didn't know this when I purchased the software, and secondly, this is a HUGE downgrade for us, the customers. I understand that the CPA support is available with the online product, however I am not comfortable with placing all of my financial information online where it could fall victim to future security failures. This year I required support on a few issues, some where software related as many items didn't transfer over properly, or I had to still input information manually that should have carried over from the previous year even though the main entry was created within the software on the proper form. In short, this is the first year that I struggled to use the TurboTax software and not having the same level of support to help navigate some of the issues, instead having to rely on the lower level support and documentation that other users submitted, made it more difficult to feel that the information being generated was accurate. I used to recommend this software to all my family and friends, but after this, I'll have to think twice before doing so, or even purchasing it again next year.
Date published: 2022-04-06
Rated 5 out of 5 by from awesome Very specific on questions that were asked by turbo tax
Date published: 2022-04-06
All TurboTax® Offerings Reviews - Page 2480
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from solid product It is good but I have some issues with downloading Municipal Bond transactions. I failed to get the state abbreviation when downloaded. I had to go back and manually enter the data.
Date published: 2022-04-06
Rated 2 out of 5 by from Turbotax constantly spams you to upgrade The constant spamming to upgrade products is incredibly annoying. I will find another provider for next year.
Date published: 2022-04-06
Rated 3 out of 5 by from Not as good as last year Once the return is started and saved the file is not listed as a recent file and you must search your document files to find the file each time you return. For some unexplained reason I was taken to the Child Credit form. No explanation offered and no BACK button. YOU MUST MAKE AN ENTRY - absolutely frustrating. I wish to print a single screen page, but only printing the entire file is presented.
Date published: 2022-04-06
Rated 5 out of 5 by from Love TurboTax Don't have to leave my home. Anyone I have ever spoken with has been kind, courteous, patient, and extremely helpful.
Date published: 2022-04-06
Rated 5 out of 5 by from Turbo Tax is user friendly the features are user-friendly and have options on platforms to communicate with tax experts.
Date published: 2022-04-06
Rated 5 out of 5 by from Awesome It was a great experience and it was very easy. I will be filing this way again.
Date published: 2022-04-06
Rated 3 out of 5 by from Buggy & unexpected cost for the State app I've used TurboTax for years. The last couple of years 2020 and 2021, the program has been buggy. 1. 2020 it wouldn't run on my Windows 10 laptop, this year 2. 2021 I ran into a glitch, where the program was in a loop. At the review portion of the process, where it asks for added protection, i select "No Thanks" and it would take me back to "Let's make sure your taxes are correct" 2. There were a few instances where the app didn't capture the information from the previous year's return 3. Previous "Deluxe" versions I purchased from Costco included 1 free State, this year I had to pay an additional $40.00. Why is it separate this year, include it in the app similar to previous versions? As mentioned previously, I've used TurboTax for years, i'm seriously thinking of using another app for next year's returns
Date published: 2022-04-06
Rated 5 out of 5 by from The best you can have and easy to use Very easy to use very explanatory step-by-step without any hitch
Date published: 2022-04-06
Rated 2 out of 5 by from BRING BACK CPA SUPPORT FOR DESKTOP USERS I have used TurboTax for over a decade. Last year, due to COVID, I had to call in to ask some questions and found out that CPA support was included. I found this to be a great asset as there were so many new things going on due to the virus. This year, when I had a question, I found out that the same support was discontinued. for desktop users. Firstly I didn't know this when I purchased the software, and secondly, this is a HUGE downgrade for us, the customers. I understand that the CPA support is available with the online product, however I am not comfortable with placing all of my financial information online where it could fall victim to future security failures. This year I required support on a few issues, some where software related as many items didn't transfer over properly, or I had to still input information manually that should have carried over from the previous year even though the main entry was created within the software on the proper form. In short, this is the first year that I struggled to use the TurboTax software and not having the same level of support to help navigate some of the issues, instead having to rely on the lower level support and documentation that other users submitted, made it more difficult to feel that the information being generated was accurate. I used to recommend this software to all my family and friends, but after this, I'll have to think twice before doing so, or even purchasing it again next year.
Date published: 2022-04-06
Rated 5 out of 5 by from awesome Very specific on questions that were asked by turbo tax
Date published: 2022-04-06
All TurboTax® Offerings Reviews - Page 2480