TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great Service Very easy to use. I like that last year's data shows up.
Date published: 2023-04-16
Rated 5 out of 5 by from TurboTax Makes Filing my Taxes SO MUCH Easier I tried to save money and prepare my taxes myself this year. I just didn't feel confident, given that I'm a senior and my financial life is more complicated. I decided to go back to Turbo Tax, and and it's a good thing I did: I'd made mistakes on my federal return and hadn't even started my state return.
Date published: 2023-04-16
Rated 3 out of 5 by from Been a customer for over 20 years I really like Turbotax (I use Turbotax premier). It allows me to process and submit Federal, state and local tax forms reliably. I had a glitch this year which was very frustrating. I tried to e-file the fed and state returns. When I got to the part where I needed to pay $25 to e-file my state form, I could not get into the online payment process. I wasted 4 hours trying everything to make the connection work. All I could do was open a blank page. I then called the number that allows over the phone payment and spent over 45 minutes with one poor soul and we could not get it to accept my info. It wasn't my card. It was that the info i gave was not accepted as supposedly not consistent with what I had in my Turbotax account even though I signed in to my Account and confirmed that it was all correct. Then I lost the connection to the first person and had to call in again. The second lady was a saint and tried to get everything fixed but we could not get Turbotax to accept my $25! I finally gave up and just e-filed the federal return and am mailing in the state return. I am annoyed that the online payment process wasn't working (I never got in). I am annoyed that it would not accept my credit card (the same one I have used to pay in the past and the one linked to my Turbotax account.) The only good thing was that the people answering the phone were very nice and tried hard to fix things. I don't blame them. Let's be sure all this is working next year Turbotax! Alcon50
Date published: 2023-04-16
Rated 3 out of 5 by from Mediocre and Expensive Additional states and state filing charges are over priced. More complex tax scenarios are not thoroughly explained. If you have basic, straightforward returns the product is good but frankly, getting the paper forms and mailing things in is likely just as easy and dramatically more cost effective.
Date published: 2023-04-16
Rated 5 out of 5 by from Awesome Very user friendly. I use Turbo Tax to prepare multiple tax returns, personal, business and trust. It works very well for all of them.
Date published: 2023-04-16
Rated 5 out of 5 by from TurboTax Very good as always. I have used TurboTax for many years
Date published: 2023-04-16
Rated 5 out of 5 by from Perfect Easy professionall Couldnt ask for anything better
Date published: 2023-04-16
Rated 1 out of 5 by from Makes software harder to use every year Each year you remove some functionality. Each year I have to use a secondary software to complete my state taxes. I feel it is deliberate in an attempt to get us to pay for tax advisors. I don't need a tax advisor, I need a software advisor to keep up with changes that make the software harder to use.
Date published: 2023-04-16
Rated 4 out of 5 by from E-filing vs Paperfiling It was nice to have my personal information input from the previous year. Using Turbo Tax was convenient so I didn't need to go to the Post Office to mail returns. It cost me time having to go through each box for non-pertinent tax questions. I keep records throughout the year so I can calculate what my itemized deductions will be versus standard deduction (additional *several* step process using Turbo Tax that cost me time). The price to file and submit my taxes has increased from previous years ( + tax). No explanation.
Date published: 2023-04-16
Rated 5 out of 5 by from Turbo Tax is awesome! I love Turbo Tax. It gives me such an ego boost to be able to do my own taxes. I tell everyone they can do it too!
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 2462
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great Service Very easy to use. I like that last year's data shows up.
Date published: 2023-04-16
Rated 5 out of 5 by from TurboTax Makes Filing my Taxes SO MUCH Easier I tried to save money and prepare my taxes myself this year. I just didn't feel confident, given that I'm a senior and my financial life is more complicated. I decided to go back to Turbo Tax, and and it's a good thing I did: I'd made mistakes on my federal return and hadn't even started my state return.
Date published: 2023-04-16
Rated 3 out of 5 by from Been a customer for over 20 years I really like Turbotax (I use Turbotax premier). It allows me to process and submit Federal, state and local tax forms reliably. I had a glitch this year which was very frustrating. I tried to e-file the fed and state returns. When I got to the part where I needed to pay $25 to e-file my state form, I could not get into the online payment process. I wasted 4 hours trying everything to make the connection work. All I could do was open a blank page. I then called the number that allows over the phone payment and spent over 45 minutes with one poor soul and we could not get it to accept my info. It wasn't my card. It was that the info i gave was not accepted as supposedly not consistent with what I had in my Turbotax account even though I signed in to my Account and confirmed that it was all correct. Then I lost the connection to the first person and had to call in again. The second lady was a saint and tried to get everything fixed but we could not get Turbotax to accept my $25! I finally gave up and just e-filed the federal return and am mailing in the state return. I am annoyed that the online payment process wasn't working (I never got in). I am annoyed that it would not accept my credit card (the same one I have used to pay in the past and the one linked to my Turbotax account.) The only good thing was that the people answering the phone were very nice and tried hard to fix things. I don't blame them. Let's be sure all this is working next year Turbotax! Alcon50
Date published: 2023-04-16
Rated 3 out of 5 by from Mediocre and Expensive Additional states and state filing charges are over priced. More complex tax scenarios are not thoroughly explained. If you have basic, straightforward returns the product is good but frankly, getting the paper forms and mailing things in is likely just as easy and dramatically more cost effective.
Date published: 2023-04-16
Rated 5 out of 5 by from Awesome Very user friendly. I use Turbo Tax to prepare multiple tax returns, personal, business and trust. It works very well for all of them.
Date published: 2023-04-16
Rated 5 out of 5 by from TurboTax Very good as always. I have used TurboTax for many years
Date published: 2023-04-16
Rated 5 out of 5 by from Perfect Easy professionall Couldnt ask for anything better
Date published: 2023-04-16
Rated 1 out of 5 by from Makes software harder to use every year Each year you remove some functionality. Each year I have to use a secondary software to complete my state taxes. I feel it is deliberate in an attempt to get us to pay for tax advisors. I don't need a tax advisor, I need a software advisor to keep up with changes that make the software harder to use.
Date published: 2023-04-16
Rated 4 out of 5 by from E-filing vs Paperfiling It was nice to have my personal information input from the previous year. Using Turbo Tax was convenient so I didn't need to go to the Post Office to mail returns. It cost me time having to go through each box for non-pertinent tax questions. I keep records throughout the year so I can calculate what my itemized deductions will be versus standard deduction (additional *several* step process using Turbo Tax that cost me time). The price to file and submit my taxes has increased from previous years ( + tax). No explanation.
Date published: 2023-04-16
Rated 5 out of 5 by from Turbo Tax is awesome! I love Turbo Tax. It gives me such an ego boost to be able to do my own taxes. I tell everyone they can do it too!
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 2462