TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from Made process easy Turbo Tax guided me through a tax year with some unusual aspects due to family and business events. The process was easy and the program generated the necessary documents behind the scenes so that I had all I needed when I was ready to file.
Date published: 2022-04-09
Rated 4 out of 5 by from Very good overall, very intuitive Been using TurboTax for 20 years. Was disappointed this year in the "Refund Processing Service Fee" of $40. It seemed to show up right at the very end after everything was buttoned up and ready to e-file. Yes, I then acknowledged in more than one place that I would pay it but it did not feel good. Will consider alternatives next year as this literally made my $50 Deluxe purchase an additional $40. Not well communicated anywhere that was easily visible
Date published: 2022-04-09
Rated 5 out of 5 by from Turbo Tax very cool Very quick easy and convenient to file my taxes my self and with the help of my lady.
Date published: 2022-04-09
Rated 5 out of 5 by from very helpful very easy and explains every step you can go back and fix without erasing info.
Date published: 2022-04-09
Rated 1 out of 5 by from Why use this? Intuit pays politicians to prevent easy filing of your taxes. The government could just tell you what you owe or provide a refund, but this company actively prevents people from having an easy way to file. In addition, their service is buggy when uploading documents from sources and their customer service is poor. Highly dislike.
Date published: 2022-04-09
Rated 5 out of 5 by from Totally Turbo Product improves every year. Explanations are clear.
Date published: 2022-04-09
Rated 4 out of 5 by from update activity cannot be bypassed been customer for years update function does not allow use unless update is done. update should allow bypass during initial entry forced update makes sense before filing. I found it frustrating to wait for updates to make minor changes long before filing allow me to bypass updates in early phases of data entry
Date published: 2022-04-09
Rated 5 out of 5 by from Turbo Tax was exceptional as usual. Turbo Tax was very easy to complete. It guides you through the entire process. It is an excellent product.
Date published: 2022-04-09
Rated 5 out of 5 by from Outstanding personalized help We love the systematic approach and thorough questions, but especially, the personalized service. We have some 'special situations' that are real stumpers, but they were able to step us through it. Even things that the app seemed to have trouble with, they STAYED WITH US every step, never made us feel like we were a bother, and made sure everything worked correctly!
Date published: 2022-04-09
Rated 5 out of 5 by from TurboTax was helpful and Expert's help Having a stroke, TurboTax with Pat's help was really easy. Pat was patient with me, friendly, and got all the work done faster than I thought it would take.
Date published: 2022-04-09
All TurboTax® Offerings Reviews - Page 2417
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Made process easy Turbo Tax guided me through a tax year with some unusual aspects due to family and business events. The process was easy and the program generated the necessary documents behind the scenes so that I had all I needed when I was ready to file.
Date published: 2022-04-09
Rated 4 out of 5 by from Very good overall, very intuitive Been using TurboTax for 20 years. Was disappointed this year in the "Refund Processing Service Fee" of $40. It seemed to show up right at the very end after everything was buttoned up and ready to e-file. Yes, I then acknowledged in more than one place that I would pay it but it did not feel good. Will consider alternatives next year as this literally made my $50 Deluxe purchase an additional $40. Not well communicated anywhere that was easily visible
Date published: 2022-04-09
Rated 5 out of 5 by from Turbo Tax very cool Very quick easy and convenient to file my taxes my self and with the help of my lady.
Date published: 2022-04-09
Rated 5 out of 5 by from very helpful very easy and explains every step you can go back and fix without erasing info.
Date published: 2022-04-09
Rated 1 out of 5 by from Why use this? Intuit pays politicians to prevent easy filing of your taxes. The government could just tell you what you owe or provide a refund, but this company actively prevents people from having an easy way to file. In addition, their service is buggy when uploading documents from sources and their customer service is poor. Highly dislike.
Date published: 2022-04-09
Rated 5 out of 5 by from Totally Turbo Product improves every year. Explanations are clear.
Date published: 2022-04-09
Rated 4 out of 5 by from update activity cannot be bypassed been customer for years update function does not allow use unless update is done. update should allow bypass during initial entry forced update makes sense before filing. I found it frustrating to wait for updates to make minor changes long before filing allow me to bypass updates in early phases of data entry
Date published: 2022-04-09
Rated 5 out of 5 by from Turbo Tax was exceptional as usual. Turbo Tax was very easy to complete. It guides you through the entire process. It is an excellent product.
Date published: 2022-04-09
Rated 5 out of 5 by from Outstanding personalized help We love the systematic approach and thorough questions, but especially, the personalized service. We have some 'special situations' that are real stumpers, but they were able to step us through it. Even things that the app seemed to have trouble with, they STAYED WITH US every step, never made us feel like we were a bother, and made sure everything worked correctly!
Date published: 2022-04-09
Rated 5 out of 5 by from TurboTax was helpful and Expert's help Having a stroke, TurboTax with Pat's help was really easy. Pat was patient with me, friendly, and got all the work done faster than I thought it would take.
Date published: 2022-04-09
All TurboTax® Offerings Reviews - Page 2417