TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281650 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Turbo Tax is Great! It was much easier than I thought it would be. All questions were answered and I got it down in record time. Thank you!
Date published: 2021-04-30
Rated 4 out of 5 by from A Very Good Product to complete your Tax Return I find Turbo Tax to be a reliable and dependable product to use to complete my federal taxes. In almost all areas, it is is clear, easy to follow, and helps me prepare my return. However, sometimes TT asks questions in a more complicated manner than is necessary. It presents multiple questions when one question phrased differently would have been enough to determine my eligibility or the need to enter a new section. For example, I am frustrated by the questions in the Roth IRA section. I've used TT for several years. Yet, every year, I have to answer several opening questions about the Roth IRA to determine its characteristics. How about an opening question such as "Do you still have the same Roth IRA you had last year? Have you contributed to it? Have you withdrawn from it? " Please review and streamline the opening questions for ALL of your separate sections. That's my only important feedback. It frustrates me whenever I encounter opening questions that are just begging to be streamlined.
Date published: 2021-04-30
Rated 5 out of 5 by from Mostly a great streamlined process I have liked Turbotax for many years. I like that it has a logical sequencing, pulls in prior data, and has valuable help boxes to explain terms. The biggest concern I have is that in the final phases of checking my return it will often tell me to enter a single field of data (such as address) without giving me enough context to answer it well. I would really like to see them give more information about the fields they want me to fix at the end.
Date published: 2021-04-30
Rated 5 out of 5 by from Turbo Tax was great I had a question that could not be answered with Chat. So someone actually called me. She was very helpful
Date published: 2021-04-30
Rated 1 out of 5 by from Turbo Tax is not Awesome The pricing was absolutely unacceptable. I will never use your service again Increasing fees during the whole process and the pricing was misleading as well.
Date published: 2021-04-30
Rated 1 out of 5 by from I will no longer be buying TTax Tool will not manage my K-1 forms correctly. On-line help states its a bug in their S/W after 4 hours of conversations. I'm done with this tool. I spend $180 for nothing (and it cannot do one of my state taxes for me). I'm off to the accountant now to pay even more.
Date published: 2021-04-30
Rated 5 out of 5 by from Turbo Tax is easy to use and very accurate. I have been using Turbo Tax for over 20 years. Never have had any problems.
Date published: 2021-04-30
Rated 4 out of 5 by from TurboTax is a great help! This year was more complicated than last year, but this year I get a refund! I'm happy.
Date published: 2021-04-30
Rated 4 out of 5 by from Turbotax is greaaat! Very easy and convenient to use. I would recommend it to family and friends.
Date published: 2021-04-30
Rated 5 out of 5 by from Very simple to use and great help Very simple to use and great help. We are first time tax doers and it was simple to do with great live support.
Date published: 2021-04-30
All TurboTax® Offerings Reviews - Page 2416
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is Great! It was much easier than I thought it would be. All questions were answered and I got it down in record time. Thank you!
Date published: 2021-04-30
Rated 4 out of 5 by from A Very Good Product to complete your Tax Return I find Turbo Tax to be a reliable and dependable product to use to complete my federal taxes. In almost all areas, it is is clear, easy to follow, and helps me prepare my return. However, sometimes TT asks questions in a more complicated manner than is necessary. It presents multiple questions when one question phrased differently would have been enough to determine my eligibility or the need to enter a new section. For example, I am frustrated by the questions in the Roth IRA section. I've used TT for several years. Yet, every year, I have to answer several opening questions about the Roth IRA to determine its characteristics. How about an opening question such as "Do you still have the same Roth IRA you had last year? Have you contributed to it? Have you withdrawn from it? " Please review and streamline the opening questions for ALL of your separate sections. That's my only important feedback. It frustrates me whenever I encounter opening questions that are just begging to be streamlined.
Date published: 2021-04-30
Rated 5 out of 5 by from Mostly a great streamlined process I have liked Turbotax for many years. I like that it has a logical sequencing, pulls in prior data, and has valuable help boxes to explain terms. The biggest concern I have is that in the final phases of checking my return it will often tell me to enter a single field of data (such as address) without giving me enough context to answer it well. I would really like to see them give more information about the fields they want me to fix at the end.
Date published: 2021-04-30
Rated 5 out of 5 by from Turbo Tax was great I had a question that could not be answered with Chat. So someone actually called me. She was very helpful
Date published: 2021-04-30
Rated 1 out of 5 by from Turbo Tax is not Awesome The pricing was absolutely unacceptable. I will never use your service again Increasing fees during the whole process and the pricing was misleading as well.
Date published: 2021-04-30
Rated 1 out of 5 by from I will no longer be buying TTax Tool will not manage my K-1 forms correctly. On-line help states its a bug in their S/W after 4 hours of conversations. I'm done with this tool. I spend $180 for nothing (and it cannot do one of my state taxes for me). I'm off to the accountant now to pay even more.
Date published: 2021-04-30
Rated 5 out of 5 by from Turbo Tax is easy to use and very accurate. I have been using Turbo Tax for over 20 years. Never have had any problems.
Date published: 2021-04-30
Rated 4 out of 5 by from TurboTax is a great help! This year was more complicated than last year, but this year I get a refund! I'm happy.
Date published: 2021-04-30
Rated 4 out of 5 by from Turbotax is greaaat! Very easy and convenient to use. I would recommend it to family and friends.
Date published: 2021-04-30
Rated 5 out of 5 by from Very simple to use and great help Very simple to use and great help. We are first time tax doers and it was simple to do with great live support.
Date published: 2021-04-30
All TurboTax® Offerings Reviews - Page 2416