TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from Very easy Walked me through eveything couldn't be easier !!!
Date published: 2022-04-07
Rated 2 out of 5 by from TurboTax I was unable to transmit my return despite hours of trying to download the patches and/or fix that was recommended. I even tried speaking with a help agent. If this issue is not resolved I won't use TurboTax again
Date published: 2022-04-07
Rated 5 out of 5 by from Thanks for the help This level of service is awesome! Thanks for the help
Date published: 2022-04-07
Rated 5 out of 5 by from Aimee was awesome My agent was awesome. She helped sort through the confusing process of filing taxes while owning a business. You rock Aimee!
Date published: 2022-04-07
Rated 5 out of 5 by from Easy The process was quick and easy . I have used Turbo Tax for several years
Date published: 2022-04-07
Rated 2 out of 5 by from Turbo Tax always makes something difficult to do. My return was rejected because of incorrect AGI. You did my return last year and had a dollar figure entered which I assumed was correct. IRS says it wasn't. Now I am having a problem correcting it despite your saying it was easy to do.
Date published: 2022-04-07
Rated 2 out of 5 by from Necessary Evil Really annoying that they try to upsell you through the whole process on unnecessary products. They also make they wording purposely convoluted for opting out of sharing data with third parties.
Date published: 2022-04-07
Rated 5 out of 5 by from Was great Faith was very easy to contact via that chat and responded quickly. Got a larger return then expected!
Date published: 2022-04-07
Rated 4 out of 5 by from Overall good Overall my experience was good. On a couple of the forms, if I needed to change something it wasn't possible to change and there was no explanation. I realize I could call for assistance but sometimes that is as much trouble as letting the item continue unchanged.
Date published: 2022-04-07
Rated 3 out of 5 by from Needs improvements to be accurate and reliable I run into problems every year and help files are nearly useless. Specifically investment related details for which this version is presumably designed. Additionally, when I "imported" form last year it told me it was successful but later on I realized it imported nothing important. At that point I would have had to start over in order to import again so I had to ignore and move on. Unfortunately, the import of previous years info has been a great help in the past. I continue to search for reliable tax prep software that has not outgrown it's usefulness.
Date published: 2022-04-07
All TurboTax® Offerings Reviews - Page 2407
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Very easy Walked me through eveything couldn't be easier !!!
Date published: 2022-04-07
Rated 2 out of 5 by from TurboTax I was unable to transmit my return despite hours of trying to download the patches and/or fix that was recommended. I even tried speaking with a help agent. If this issue is not resolved I won't use TurboTax again
Date published: 2022-04-07
Rated 5 out of 5 by from Thanks for the help This level of service is awesome! Thanks for the help
Date published: 2022-04-07
Rated 5 out of 5 by from Aimee was awesome My agent was awesome. She helped sort through the confusing process of filing taxes while owning a business. You rock Aimee!
Date published: 2022-04-07
Rated 5 out of 5 by from Easy The process was quick and easy . I have used Turbo Tax for several years
Date published: 2022-04-07
Rated 2 out of 5 by from Turbo Tax always makes something difficult to do. My return was rejected because of incorrect AGI. You did my return last year and had a dollar figure entered which I assumed was correct. IRS says it wasn't. Now I am having a problem correcting it despite your saying it was easy to do.
Date published: 2022-04-07
Rated 2 out of 5 by from Necessary Evil Really annoying that they try to upsell you through the whole process on unnecessary products. They also make they wording purposely convoluted for opting out of sharing data with third parties.
Date published: 2022-04-07
Rated 5 out of 5 by from Was great Faith was very easy to contact via that chat and responded quickly. Got a larger return then expected!
Date published: 2022-04-07
Rated 4 out of 5 by from Overall good Overall my experience was good. On a couple of the forms, if I needed to change something it wasn't possible to change and there was no explanation. I realize I could call for assistance but sometimes that is as much trouble as letting the item continue unchanged.
Date published: 2022-04-07
Rated 3 out of 5 by from Needs improvements to be accurate and reliable I run into problems every year and help files are nearly useless. Specifically investment related details for which this version is presumably designed. Additionally, when I "imported" form last year it told me it was successful but later on I realized it imported nothing important. At that point I would have had to start over in order to import again so I had to ignore and move on. Unfortunately, the import of previous years info has been a great help in the past. I continue to search for reliable tax prep software that has not outgrown it's usefulness.
Date published: 2022-04-07
All TurboTax® Offerings Reviews - Page 2407