TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Great piece of software I'm a first-time user and a computer specialist. This is a very nice piece of software. Very well done. I used the business and the personal package. "Almost" made me feel like doing tax reporting for my family and friends. Really easy to use. I appreciate your efforts. The cost of the system is very reasonable. Thanks you.
Date published: 2023-04-15
Rated 5 out of 5 by from Turbo Tax is very step by step and easy to use I feel confident when I use Turbo Tax with the step by step process so I know I haven't left anything unansered.
Date published: 2023-04-15
Rated 5 out of 5 by from Turbo Tax is Easy and Efficient Turbo tax is very easy to use (although I did need to speak via the phone with a rep). The fees are a bit much with a $39 fee for having the other fees subtracted from my refund.
Date published: 2023-04-15
Rated 3 out of 5 by from $39 Hustle attempt I was praising the process as I was moving along and then had to dig in a bit to discover that you were trying to mislead me by not being clear about the $39 charge to receive my return by taking off of my return total. I didn't identify this until I expanded the window in the checkout screen. This is an attempt to trick me out of realizing I had another option that didn't cost me extra money. I take offense when companies try to do things like this and the process went from GREAT to me not trusting you in a heartbeat. Be better, be more straightforward. You just lost my trust.
Date published: 2023-04-15
Rated 4 out of 5 by from Filing is excellent. Tax experts need to be more readily available during an audit. When my 2018 taxes were audited last year, no phone number or person was available to assist.
Date published: 2023-04-15
Rated 5 out of 5 by from Survival Tool Turbo tax is awesome. I recommend highly for the simplicity.
Date published: 2023-04-15
Rated 5 out of 5 by from NO ANXIETY!! Turbo Tax makes it so easy to understand filing whether you are employed, self-employed or somewhere in between. They offer a lot of information that is actually helpful and gets you through each step. I can happily say I filed my taxes with no anxiety. It was seamless!!
Date published: 2023-04-15
Rated 3 out of 5 by from Some things off 2 Problems 1) Last year I didnt have enough deductions to be better off than using the Standard deduction, so I wanted to save time and take the Standard deduction. I checked briefly on the Deduction route and then couldnt get back to the Standard deduction without fighting my way through the Deductions. Slow and painful. Sure would have been nice if there was a choice to go the Standard deduction route easily. 2) During the check their were a bunch (probably over 25) issues with depreciation and self employed details. All which had been entered in past years. In the check you are asked to answer questions with very little other detail to even knowing what details are being worked. Again Slow and painful, specially since I'm a 10 year plus customer.
Date published: 2023-04-15
Rated 1 out of 5 by from Free to Use? Not free, I've been charged at the end of my last two years of filing.
Date published: 2023-04-15
Rated 5 out of 5 by from Love doing our taxes with Turbo Tax Turbo Tax online is very helpful and makes it so easy to do our taxes
Date published: 2023-04-15
All TurboTax® Offerings Reviews - Page 2370
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great piece of software I'm a first-time user and a computer specialist. This is a very nice piece of software. Very well done. I used the business and the personal package. "Almost" made me feel like doing tax reporting for my family and friends. Really easy to use. I appreciate your efforts. The cost of the system is very reasonable. Thanks you.
Date published: 2023-04-15
Rated 5 out of 5 by from Turbo Tax is very step by step and easy to use I feel confident when I use Turbo Tax with the step by step process so I know I haven't left anything unansered.
Date published: 2023-04-15
Rated 5 out of 5 by from Turbo Tax is Easy and Efficient Turbo tax is very easy to use (although I did need to speak via the phone with a rep). The fees are a bit much with a $39 fee for having the other fees subtracted from my refund.
Date published: 2023-04-15
Rated 3 out of 5 by from $39 Hustle attempt I was praising the process as I was moving along and then had to dig in a bit to discover that you were trying to mislead me by not being clear about the $39 charge to receive my return by taking off of my return total. I didn't identify this until I expanded the window in the checkout screen. This is an attempt to trick me out of realizing I had another option that didn't cost me extra money. I take offense when companies try to do things like this and the process went from GREAT to me not trusting you in a heartbeat. Be better, be more straightforward. You just lost my trust.
Date published: 2023-04-15
Rated 4 out of 5 by from Filing is excellent. Tax experts need to be more readily available during an audit. When my 2018 taxes were audited last year, no phone number or person was available to assist.
Date published: 2023-04-15
Rated 5 out of 5 by from Survival Tool Turbo tax is awesome. I recommend highly for the simplicity.
Date published: 2023-04-15
Rated 5 out of 5 by from NO ANXIETY!! Turbo Tax makes it so easy to understand filing whether you are employed, self-employed or somewhere in between. They offer a lot of information that is actually helpful and gets you through each step. I can happily say I filed my taxes with no anxiety. It was seamless!!
Date published: 2023-04-15
Rated 3 out of 5 by from Some things off 2 Problems 1) Last year I didnt have enough deductions to be better off than using the Standard deduction, so I wanted to save time and take the Standard deduction. I checked briefly on the Deduction route and then couldnt get back to the Standard deduction without fighting my way through the Deductions. Slow and painful. Sure would have been nice if there was a choice to go the Standard deduction route easily. 2) During the check their were a bunch (probably over 25) issues with depreciation and self employed details. All which had been entered in past years. In the check you are asked to answer questions with very little other detail to even knowing what details are being worked. Again Slow and painful, specially since I'm a 10 year plus customer.
Date published: 2023-04-15
Rated 1 out of 5 by from Free to Use? Not free, I've been charged at the end of my last two years of filing.
Date published: 2023-04-15
Rated 5 out of 5 by from Love doing our taxes with Turbo Tax Turbo Tax online is very helpful and makes it so easy to do our taxes
Date published: 2023-04-15
All TurboTax® Offerings Reviews - Page 2370