TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from Turbo Tax is an Outstanding Software (S/W) The Turbo Tax S/W is professional, intuitive, and guarantee's you don't leave money on the table. It goes beyond most CPA's as most these days find only conservative options to protect them via IRS and don't fully support their customers.
Date published: 2022-04-10
Rated 2 out of 5 by from Necessary evil Not particularly intuitive or helpful. Wonder would it have been cheaper on Amazon
Date published: 2022-04-10
Rated 3 out of 5 by from Turbo Tax does not help when we need them to help I don't have address or tax id for nanny that took care of my children while I worked and it will not transmit my return. what do I do?
Date published: 2022-04-10
Rated 5 out of 5 by from Turbotax is very helpful! It was very easy and fast using Turbotax to file my taxes
Date published: 2022-04-10
Rated 5 out of 5 by from Easy to use Excellent expert advice as part of LIVE call/chat in resolving my questions on stocks. I was able to proceed easily after that.
Date published: 2022-04-10
Rated 5 out of 5 by from Kimberley was so helpful! The tax expert I spoke with as so helpful and knowledgable! I am so thankful for her help
Date published: 2022-04-10
Rated 5 out of 5 by from TurboTax is excellent! I have purchased a wrong version to work on my tax return. I called Live Tax Experts and they helped me resolve the problem right away. I have been using Turbo Tax for years as the software is very user friendly. Their help and support are always very prompt as their team are very knowledage! Thank you Turbox Tax!
Date published: 2022-04-10
Rated 5 out of 5 by from Always use & Always Happy :) Turbotax makes taxes so much easier and affordable!!
Date published: 2022-04-10
Rated 5 out of 5 by from it was easier than doing it by myself It walked me through all the steps quickly and easily, with good guidance along the way
Date published: 2022-04-10
Rated 3 out of 5 by from It's ok but seems like it gets worse each year I have the turbotax desktop product for Mac and I found it worked ok but not great. It does not allow you to e-file an extension request, which is ridiculous. It also had a difficult time when I realized I would be better off itemizing rather than using the standard deduction (I guess it's understandable, if annoying, that TT isn't capable of running the itemized vs standard analysis taking state taxes into account but once I did it for myself it kept defaulting my charitable contributions back into the above the line deduction and then giving me error codes because of that, which did not inspire confidence). I also found it difficult to navigate because some topics were hard to find or presented in odd places-- like requesting an extension, or getting your refund as savings bonds. I also don't understand why when I get a decent sized refund year after year TT insists I should be paying estimated tax and prints out vouchers for me but I just throw those away. And the treatment of 529 funds and qualified education expenses also just seemed way wrong so I had to delete those forms from my return too. I don't think I would trust the online support community for a difficult question but I did not try paying for support.
Date published: 2022-04-10
All TurboTax® Offerings Reviews - Page 2369
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is an Outstanding Software (S/W) The Turbo Tax S/W is professional, intuitive, and guarantee's you don't leave money on the table. It goes beyond most CPA's as most these days find only conservative options to protect them via IRS and don't fully support their customers.
Date published: 2022-04-10
Rated 2 out of 5 by from Necessary evil Not particularly intuitive or helpful. Wonder would it have been cheaper on Amazon
Date published: 2022-04-10
Rated 3 out of 5 by from Turbo Tax does not help when we need them to help I don't have address or tax id for nanny that took care of my children while I worked and it will not transmit my return. what do I do?
Date published: 2022-04-10
Rated 5 out of 5 by from Turbotax is very helpful! It was very easy and fast using Turbotax to file my taxes
Date published: 2022-04-10
Rated 5 out of 5 by from Easy to use Excellent expert advice as part of LIVE call/chat in resolving my questions on stocks. I was able to proceed easily after that.
Date published: 2022-04-10
Rated 5 out of 5 by from Kimberley was so helpful! The tax expert I spoke with as so helpful and knowledgable! I am so thankful for her help
Date published: 2022-04-10
Rated 5 out of 5 by from TurboTax is excellent! I have purchased a wrong version to work on my tax return. I called Live Tax Experts and they helped me resolve the problem right away. I have been using Turbo Tax for years as the software is very user friendly. Their help and support are always very prompt as their team are very knowledage! Thank you Turbox Tax!
Date published: 2022-04-10
Rated 5 out of 5 by from Always use & Always Happy :) Turbotax makes taxes so much easier and affordable!!
Date published: 2022-04-10
Rated 5 out of 5 by from it was easier than doing it by myself It walked me through all the steps quickly and easily, with good guidance along the way
Date published: 2022-04-10
Rated 3 out of 5 by from It's ok but seems like it gets worse each year I have the turbotax desktop product for Mac and I found it worked ok but not great. It does not allow you to e-file an extension request, which is ridiculous. It also had a difficult time when I realized I would be better off itemizing rather than using the standard deduction (I guess it's understandable, if annoying, that TT isn't capable of running the itemized vs standard analysis taking state taxes into account but once I did it for myself it kept defaulting my charitable contributions back into the above the line deduction and then giving me error codes because of that, which did not inspire confidence). I also found it difficult to navigate because some topics were hard to find or presented in odd places-- like requesting an extension, or getting your refund as savings bonds. I also don't understand why when I get a decent sized refund year after year TT insists I should be paying estimated tax and prints out vouchers for me but I just throw those away. And the treatment of 529 funds and qualified education expenses also just seemed way wrong so I had to delete those forms from my return too. I don't think I would trust the online support community for a difficult question but I did not try paying for support.
Date published: 2022-04-10
All TurboTax® Offerings Reviews - Page 2369