TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 5 out of 5 by from Easy and accurate way of completing your taxes The easiest and fastest way to file your taxes is to use TurboTax!!!
Date published: 2023-04-15
Rated 2 out of 5 by from What the heck happened The program was super glitchy this year. Issues with for 457 and state to state retirement rollovers (these date back to 2014). This added about an hour to our work, and we both have Masters Degrees! You are getting sloppy. We may look elsewhere after being a customer for 10+ years.
Date published: 2023-04-15
Rated 5 out of 5 by from Awesome!! It was Quick easy!!! I recommend this to everyone!
Date published: 2023-04-15
Rated 4 out of 5 by from Reliable I feel confident that my tax returns are reviewed and checked while I do them.
Date published: 2023-04-15
Rated 5 out of 5 by from Very thorough The step by step process is easy to follow, and appears thorough.
Date published: 2023-04-15
Rated 5 out of 5 by from I like Turbotaax format Keep up the good work. I bought the CD and have had some issues with downloading the updates. I had to update my Windows 11 to the most current version for Turbotax to complete the e-filling. I will be nice if Turbotax let us know of that for it took me hours to finally fiure this out.
Date published: 2023-04-15
Rated 4 out of 5 by from Goods and not so goods I did work with an expert, Donovan W., and he was excellent. Very patient. However, the reason I used the expert was because the form and/or requirements were more confusing than last year with Feds and State. I may have to go back to tax preparer next year.
Date published: 2023-04-15
Rated 5 out of 5 by from Turbo Tax Reliable As Usual User friendly. Difficult to understand why anyone would pay to get additional help for routine situations.
Date published: 2023-04-15
Rated 5 out of 5 by from Excellent service Keeps getting better. When I wasn't sure about filing a certain document that didn't appear in the main walk through, I simply entered the name in the help tab and the link appeared. Simple click brought me right to the page to complete the form.
Date published: 2023-04-15
Rated 3 out of 5 by from Schedule H a Challenge for Illinois Filers Did the error check over and over and was advised that everything was OK but the e-filing was rejected time and time again for Schedule H. I was not able to find an answer anywhere on TurboTax. Finally, I deleted the Schedule and started it from the beginning. Yes, it was accepted. PS I have been using TurboTax for decades.
Date published: 2023-04-15
All TurboTax® Offerings Reviews - Page 2369
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy and accurate way of completing your taxes The easiest and fastest way to file your taxes is to use TurboTax!!!
Date published: 2023-04-15
Rated 2 out of 5 by from What the heck happened The program was super glitchy this year. Issues with for 457 and state to state retirement rollovers (these date back to 2014). This added about an hour to our work, and we both have Masters Degrees! You are getting sloppy. We may look elsewhere after being a customer for 10+ years.
Date published: 2023-04-15
Rated 5 out of 5 by from Awesome!! It was Quick easy!!! I recommend this to everyone!
Date published: 2023-04-15
Rated 4 out of 5 by from Reliable I feel confident that my tax returns are reviewed and checked while I do them.
Date published: 2023-04-15
Rated 5 out of 5 by from Very thorough The step by step process is easy to follow, and appears thorough.
Date published: 2023-04-15
Rated 5 out of 5 by from I like Turbotaax format Keep up the good work. I bought the CD and have had some issues with downloading the updates. I had to update my Windows 11 to the most current version for Turbotax to complete the e-filling. I will be nice if Turbotax let us know of that for it took me hours to finally fiure this out.
Date published: 2023-04-15
Rated 4 out of 5 by from Goods and not so goods I did work with an expert, Donovan W., and he was excellent. Very patient. However, the reason I used the expert was because the form and/or requirements were more confusing than last year with Feds and State. I may have to go back to tax preparer next year.
Date published: 2023-04-15
Rated 5 out of 5 by from Turbo Tax Reliable As Usual User friendly. Difficult to understand why anyone would pay to get additional help for routine situations.
Date published: 2023-04-15
Rated 5 out of 5 by from Excellent service Keeps getting better. When I wasn't sure about filing a certain document that didn't appear in the main walk through, I simply entered the name in the help tab and the link appeared. Simple click brought me right to the page to complete the form.
Date published: 2023-04-15
Rated 3 out of 5 by from Schedule H a Challenge for Illinois Filers Did the error check over and over and was advised that everything was OK but the e-filing was rejected time and time again for Schedule H. I was not able to find an answer anywhere on TurboTax. Finally, I deleted the Schedule and started it from the beginning. Yes, it was accepted. PS I have been using TurboTax for decades.
Date published: 2023-04-15
All TurboTax® Offerings Reviews - Page 2369