TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 4 out of 5 by from Doing my taxes in my underware Don't have to leave my home to do my taxes, and can stop and start anytime
Date published: 2022-04-11
Rated 1 out of 5 by from Turbo Tax Premier Have used Turbo Tax for years and have always loved the programs and the ease of doing taxes. However with the 2021 Premier Edition I experienced extremely long delays when entering W-2G data. Talked to customer service and they helped me find a quicker way to enter through forms section but still experienced many many issues.
Date published: 2022-04-11
Rated 5 out of 5 by from Great TURBO TAX IS MY TYPE OF PEOPLE YOUR PEOPLE ARE THE BEST THEY HAVE SUCH PATIANCE
Date published: 2022-04-11
Rated 3 out of 5 by from Turbo Tax is OK I could not go back and change the sales tax for the car that I purchased last year. I went over the section several times but could not change it.
Date published: 2022-04-11
Rated 5 out of 5 by from TurboTax is Awesome! I have been using TurboTax for years now. It is very user friendly and makes it easier to gather everything and file tax returns.
Date published: 2022-04-11
Rated 5 out of 5 by from Turbo Tax is pretty good Almost everything went very smoothly, but I had a couple of problems with the TurboTax software. The first one was a freeze; the online help was no help. When I talked to a person, she helped me try different fixes and finally one fix worked. I managed to get past the second freeze-up trying some of the same remedies. I'll continue to use TurboTax in the future.
Date published: 2022-04-11
Rated 1 out of 5 by from Stay away at all cost Completely incompetent help no matter how much you pay. Each person was more unhelpful than the last. They couldn't answer basic stock questions for taxes and did not provide any help. Works great when you have very simple taxes. Otherwise software is horrible and customer service even worse. I pulled in my 1099 directly from Robinhood and it required me to verify 200+ things prior to file. Customer service just said it was becuase I didn't pull directly, which I did. No other help despite paying for top product Turbotax offers.
Date published: 2022-04-11
Rated 5 out of 5 by from Excellent I like it. Turbo tax helps me to file my tax easily.
Date published: 2022-04-11
Rated 5 out of 5 by from Turbo Tax made a difficult tax return easy We had a challenging return this year with a move; selling one house; purchasing another; and medical expenses. Thank you Turbo Tax for making this easier
Date published: 2022-04-11
Rated 3 out of 5 by from Needs some polish for Crypto I had a hard time entering 1099-MISC's for crypto interest without triggering a business item. Once I figured out the issue to delete (need to check not intending to make money) forms the software stuck (not wanting to give me not intending to make money box) and resetting the software was a issue. Turbo Tax was not prepared for imputing 1099-MISCs relating to crypto interest.
Date published: 2022-04-11
All TurboTax® Offerings Reviews - Page 2252
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Doing my taxes in my underware Don't have to leave my home to do my taxes, and can stop and start anytime
Date published: 2022-04-11
Rated 1 out of 5 by from Turbo Tax Premier Have used Turbo Tax for years and have always loved the programs and the ease of doing taxes. However with the 2021 Premier Edition I experienced extremely long delays when entering W-2G data. Talked to customer service and they helped me find a quicker way to enter through forms section but still experienced many many issues.
Date published: 2022-04-11
Rated 5 out of 5 by from Great TURBO TAX IS MY TYPE OF PEOPLE YOUR PEOPLE ARE THE BEST THEY HAVE SUCH PATIANCE
Date published: 2022-04-11
Rated 3 out of 5 by from Turbo Tax is OK I could not go back and change the sales tax for the car that I purchased last year. I went over the section several times but could not change it.
Date published: 2022-04-11
Rated 5 out of 5 by from TurboTax is Awesome! I have been using TurboTax for years now. It is very user friendly and makes it easier to gather everything and file tax returns.
Date published: 2022-04-11
Rated 5 out of 5 by from Turbo Tax is pretty good Almost everything went very smoothly, but I had a couple of problems with the TurboTax software. The first one was a freeze; the online help was no help. When I talked to a person, she helped me try different fixes and finally one fix worked. I managed to get past the second freeze-up trying some of the same remedies. I'll continue to use TurboTax in the future.
Date published: 2022-04-11
Rated 1 out of 5 by from Stay away at all cost Completely incompetent help no matter how much you pay. Each person was more unhelpful than the last. They couldn't answer basic stock questions for taxes and did not provide any help. Works great when you have very simple taxes. Otherwise software is horrible and customer service even worse. I pulled in my 1099 directly from Robinhood and it required me to verify 200+ things prior to file. Customer service just said it was becuase I didn't pull directly, which I did. No other help despite paying for top product Turbotax offers.
Date published: 2022-04-11
Rated 5 out of 5 by from Excellent I like it. Turbo tax helps me to file my tax easily.
Date published: 2022-04-11
Rated 5 out of 5 by from Turbo Tax made a difficult tax return easy We had a challenging return this year with a move; selling one house; purchasing another; and medical expenses. Thank you Turbo Tax for making this easier
Date published: 2022-04-11
Rated 3 out of 5 by from Needs some polish for Crypto I had a hard time entering 1099-MISC's for crypto interest without triggering a business item. Once I figured out the issue to delete (need to check not intending to make money) forms the software stuck (not wanting to give me not intending to make money box) and resetting the software was a issue. Turbo Tax was not prepared for imputing 1099-MISCs relating to crypto interest.
Date published: 2022-04-11
All TurboTax® Offerings Reviews - Page 2252