TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from Easy to Use I was nervous about using Turbo Tax as I have always had my taxes prepared, but it was easy to use and the process was thorough.. I was definitely impressed and feel more at ease.
Date published: 2022-04-11
Rated 3 out of 5 by from Mediocre Service that of course charges for help I think it's annoying to have to download a new version each year and be forced to update it every single time you log in. I also have issues where I get stuck in a form I'm filling out accurately and the software identifies an error for which I have no solution because I've entered everything as it shows on my physical form
Date published: 2022-04-11
Rated 3 out of 5 by from Mixed feelings I've been using Turbo Tax for 6 years or so out of convenience, general satisfaction, and receiving it at a discounted rate. This year I had to recapture the depreciation on a vehicle I am no longer using for business and Turbo Tax offered no help with this calculation. I find this surprising because I've reported all the necessary information each year so it seems like it'd be simple for Turbo Tax to offer this calculation.
Date published: 2022-04-11
Rated 5 out of 5 by from turbo tax is great Easy to use and understand. Questions are answered if needed. Great customer support.
Date published: 2022-04-11
Rated 5 out of 5 by from Great service Turbo Tax makes taxes easy, which I'll continue to use it for future tax prep.
Date published: 2022-04-11
Rated 5 out of 5 by from Super Easy to File! Turbo Tax made it easy to fill out and file taxes for me and my daughters. Love the feature that calculates your return as you fill in the data. Easy follow through questions that help you will tax credits.
Date published: 2022-04-11
Rated 3 out of 5 by from OK I hate TurboTax to force customers to rate, it is not good.
Date published: 2022-04-11
Rated 5 out of 5 by from TT2021 Simple, logical, flexible and easy to use software.
Date published: 2022-04-11
Rated 5 out of 5 by from made things easier step by step made it easier to do taxes... i was able to do this without any help...
Date published: 2022-04-11
Rated 1 out of 5 by from More Major Glitches in this software I could not save my return, it said the file was locked. It kept filling in a Zero Federal Form 8812, which you cannot get past even though you don't have any credit to claim. It also failed to transmit to the Taxing Authority because I could not save the completed return. Every year I have a problem with this software. I have uninstalled and reinstalled the TurboTax software four times - no change - it still is just wrong!
Date published: 2022-04-11
All TurboTax® Offerings Reviews - Page 2248
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy to Use I was nervous about using Turbo Tax as I have always had my taxes prepared, but it was easy to use and the process was thorough.. I was definitely impressed and feel more at ease.
Date published: 2022-04-11
Rated 3 out of 5 by from Mediocre Service that of course charges for help I think it's annoying to have to download a new version each year and be forced to update it every single time you log in. I also have issues where I get stuck in a form I'm filling out accurately and the software identifies an error for which I have no solution because I've entered everything as it shows on my physical form
Date published: 2022-04-11
Rated 3 out of 5 by from Mixed feelings I've been using Turbo Tax for 6 years or so out of convenience, general satisfaction, and receiving it at a discounted rate. This year I had to recapture the depreciation on a vehicle I am no longer using for business and Turbo Tax offered no help with this calculation. I find this surprising because I've reported all the necessary information each year so it seems like it'd be simple for Turbo Tax to offer this calculation.
Date published: 2022-04-11
Rated 5 out of 5 by from turbo tax is great Easy to use and understand. Questions are answered if needed. Great customer support.
Date published: 2022-04-11
Rated 5 out of 5 by from Great service Turbo Tax makes taxes easy, which I'll continue to use it for future tax prep.
Date published: 2022-04-11
Rated 5 out of 5 by from Super Easy to File! Turbo Tax made it easy to fill out and file taxes for me and my daughters. Love the feature that calculates your return as you fill in the data. Easy follow through questions that help you will tax credits.
Date published: 2022-04-11
Rated 3 out of 5 by from OK I hate TurboTax to force customers to rate, it is not good.
Date published: 2022-04-11
Rated 5 out of 5 by from TT2021 Simple, logical, flexible and easy to use software.
Date published: 2022-04-11
Rated 5 out of 5 by from made things easier step by step made it easier to do taxes... i was able to do this without any help...
Date published: 2022-04-11
Rated 1 out of 5 by from More Major Glitches in this software I could not save my return, it said the file was locked. It kept filling in a Zero Federal Form 8812, which you cannot get past even though you don't have any credit to claim. It also failed to transmit to the Taxing Authority because I could not save the completed return. Every year I have a problem with this software. I have uninstalled and reinstalled the TurboTax software four times - no change - it still is just wrong!
Date published: 2022-04-11
All TurboTax® Offerings Reviews - Page 2248