TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 4 out of 5 by from Error I made an error am couldn't find it unil I upgraded
Date published: 2021-04-29
Rated 5 out of 5 by from TT is so helpful I needed some help from the TurboTax experts by phone. Linda was very patient and looked things over carefully. At one point she had to direct me to another tax expert. Frank was also very patient and helpful. He helped me through a complicated situation. I greatly appreciated it.
Date published: 2021-04-29
Rated 5 out of 5 by from William and Turbo Tax Made This Process Painless Thank you for all the help and for answering all my questions. I was confused about all of the process and William definitely made it painless and smooth.
Date published: 2021-04-29
Rated 3 out of 5 by from Turbo Tax this year had too many confusions I found using Turbo Tax this year was more difficult, complicated, than in previous years. And it was difficult getting GOOD help with the new confusing information.
Date published: 2021-04-29
Rated 1 out of 5 by from Very dated design and poor navigation Very dated design. Navigation is poor - difficult to find forms and easy to lose where you left off. Errors and validation should be done as data is entered rather than a separate step. E-filing is clunky - fails and then tells you to download an update rather prompting for updates as soon as they are available
Date published: 2021-04-29
Rated 5 out of 5 by from Super User Friendly Failing seemed to go a lot smoother this year. I did not have to enter so much information like last year. The forms were populated by turbo tax. It seemed like they made a few changes and everything went well.
Date published: 2021-04-29
Rated 4 out of 5 by from ONCE YOU GET IT DOWN IT IS PRETTY EASY ENGAGING WITH THE LIVE CHAT MAKES THIS WAY EASIER, BUT YOU HAVE TO WAIT A MINUTE FOR THE LIVE CHAT
Date published: 2021-04-29
Rated 5 out of 5 by from Super Simple! Walked me right through the process on my first time file! Thanks!
Date published: 2021-04-29
Rated 5 out of 5 by from I loved Turbo Tax, thank you so much!!! Turbo Tax was amazing, they walked me through every step and helped me with any questions that I had any concern with!!! Thank you Turbo Tax!!!
Date published: 2021-04-29
Rated 5 out of 5 by from Turbo Tax Personnel are great Have been using this company for over 15 years. So easy. If you get the "live" version and need help you will not be disappointed. It's even better than sitting with a live person and having them go over what you entered. And a lot cheaper.
Date published: 2021-04-29
All TurboTax® Offerings Reviews - Page 2211
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Error I made an error am couldn't find it unil I upgraded
Date published: 2021-04-29
Rated 5 out of 5 by from TT is so helpful I needed some help from the TurboTax experts by phone. Linda was very patient and looked things over carefully. At one point she had to direct me to another tax expert. Frank was also very patient and helpful. He helped me through a complicated situation. I greatly appreciated it.
Date published: 2021-04-29
Rated 5 out of 5 by from William and Turbo Tax Made This Process Painless Thank you for all the help and for answering all my questions. I was confused about all of the process and William definitely made it painless and smooth.
Date published: 2021-04-29
Rated 3 out of 5 by from Turbo Tax this year had too many confusions I found using Turbo Tax this year was more difficult, complicated, than in previous years. And it was difficult getting GOOD help with the new confusing information.
Date published: 2021-04-29
Rated 1 out of 5 by from Very dated design and poor navigation Very dated design. Navigation is poor - difficult to find forms and easy to lose where you left off. Errors and validation should be done as data is entered rather than a separate step. E-filing is clunky - fails and then tells you to download an update rather prompting for updates as soon as they are available
Date published: 2021-04-29
Rated 5 out of 5 by from Super User Friendly Failing seemed to go a lot smoother this year. I did not have to enter so much information like last year. The forms were populated by turbo tax. It seemed like they made a few changes and everything went well.
Date published: 2021-04-29
Rated 4 out of 5 by from ONCE YOU GET IT DOWN IT IS PRETTY EASY ENGAGING WITH THE LIVE CHAT MAKES THIS WAY EASIER, BUT YOU HAVE TO WAIT A MINUTE FOR THE LIVE CHAT
Date published: 2021-04-29
Rated 5 out of 5 by from Super Simple! Walked me right through the process on my first time file! Thanks!
Date published: 2021-04-29
Rated 5 out of 5 by from I loved Turbo Tax, thank you so much!!! Turbo Tax was amazing, they walked me through every step and helped me with any questions that I had any concern with!!! Thank you Turbo Tax!!!
Date published: 2021-04-29
Rated 5 out of 5 by from Turbo Tax Personnel are great Have been using this company for over 15 years. So easy. If you get the "live" version and need help you will not be disappointed. It's even better than sitting with a live person and having them go over what you entered. And a lot cheaper.
Date published: 2021-04-29
All TurboTax® Offerings Reviews - Page 2211