TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 2 out of 5 by from Very disappointed I could not e file Could not e file due to QBI election - you guys need to figure out how to upload a PDF signature file - otherwise I will NEVER use you again and I am a 20+ year user and a CPA and have recommended your product to dozens of people.
Date published: 2021-05-01
Rated 5 out of 5 by from TurboTax User for life TurboTax User for life and I believe TurboTax is creating too much value
Date published: 2021-05-01
Rated 5 out of 5 by from Easy to use My first submission was rejected but TurboTax helped me fix and resend very easily!
Date published: 2021-05-01
Rated 2 out of 5 by from Not as easy or intuitive as they claim to be When entering 1099-INT/DIV/B, TurboTax kept requesting the same info over & over. I unknowingly entered the same 1099s multiple times without the option to delete them. I noticed the same exact 1099 lines were entered multiple times when I was reviewing my final documents right before submitting. I had to request assistance from a TurboTax representative & allow them access to my computer screen in order for them to guide me through the Tools menu & get the extra 1099s removed. If I wouldn't have reviewed those final forms & noticed the error, I would have ended up filing my tax documents with several errors. I feel like TurboTax should automatically know if/when an item is repeated multiple times & allow you to fix this error without having to call for assistance.
Date published: 2021-05-01
Rated 5 out of 5 by from Turbo tax is awesome! Super easy - I'll never use another tax preparation option
Date published: 2021-05-01
Rated 5 out of 5 by from Thanks for the help! The gentleman that helped me in the live video call was extremely knowledgeable, professional, patient, and courteous. Give him a raise.
Date published: 2021-05-01
Rated 5 out of 5 by from Turbo Tax is my answer! Even though I received an MBA, I find it extremely helpful to complete my tax returns using TurboTax. I always have questions, and they are answered expertly and courteously by the TurboTax experts. I feel very confident in the TurboTax service. I have never been audited when using it (although I was in years before using it). Thanks for you help again this year!
Date published: 2021-05-01
Rated 5 out of 5 by from Long Time User I've used Turbo Tax for well over 10 years to file my taxes. It's so easy I think my 10yo Grandson can use it. Just follow the directions step by step its easy as that!!
Date published: 2021-05-01
Rated 5 out of 5 by from Turbo Tax is good for me. I have a problem finding my federal refund and when I should receive it in the mail.
Date published: 2021-05-01
Rated 5 out of 5 by from MY EXPERIENCE WAS VERY GOOD I WAS GUIDED THROUGH EACH STEP. IT WAS AWESOME. I FELT MY INFORMATION WAS SECURE.
Date published: 2021-05-01
All TurboTax® Offerings Reviews - Page 2209
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from Very disappointed I could not e file Could not e file due to QBI election - you guys need to figure out how to upload a PDF signature file - otherwise I will NEVER use you again and I am a 20+ year user and a CPA and have recommended your product to dozens of people.
Date published: 2021-05-01
Rated 5 out of 5 by from TurboTax User for life TurboTax User for life and I believe TurboTax is creating too much value
Date published: 2021-05-01
Rated 5 out of 5 by from Easy to use My first submission was rejected but TurboTax helped me fix and resend very easily!
Date published: 2021-05-01
Rated 2 out of 5 by from Not as easy or intuitive as they claim to be When entering 1099-INT/DIV/B, TurboTax kept requesting the same info over & over. I unknowingly entered the same 1099s multiple times without the option to delete them. I noticed the same exact 1099 lines were entered multiple times when I was reviewing my final documents right before submitting. I had to request assistance from a TurboTax representative & allow them access to my computer screen in order for them to guide me through the Tools menu & get the extra 1099s removed. If I wouldn't have reviewed those final forms & noticed the error, I would have ended up filing my tax documents with several errors. I feel like TurboTax should automatically know if/when an item is repeated multiple times & allow you to fix this error without having to call for assistance.
Date published: 2021-05-01
Rated 5 out of 5 by from Turbo tax is awesome! Super easy - I'll never use another tax preparation option
Date published: 2021-05-01
Rated 5 out of 5 by from Thanks for the help! The gentleman that helped me in the live video call was extremely knowledgeable, professional, patient, and courteous. Give him a raise.
Date published: 2021-05-01
Rated 5 out of 5 by from Turbo Tax is my answer! Even though I received an MBA, I find it extremely helpful to complete my tax returns using TurboTax. I always have questions, and they are answered expertly and courteously by the TurboTax experts. I feel very confident in the TurboTax service. I have never been audited when using it (although I was in years before using it). Thanks for you help again this year!
Date published: 2021-05-01
Rated 5 out of 5 by from Long Time User I've used Turbo Tax for well over 10 years to file my taxes. It's so easy I think my 10yo Grandson can use it. Just follow the directions step by step its easy as that!!
Date published: 2021-05-01
Rated 5 out of 5 by from Turbo Tax is good for me. I have a problem finding my federal refund and when I should receive it in the mail.
Date published: 2021-05-01
Rated 5 out of 5 by from MY EXPERIENCE WAS VERY GOOD I WAS GUIDED THROUGH EACH STEP. IT WAS AWESOME. I FELT MY INFORMATION WAS SECURE.
Date published: 2021-05-01
All TurboTax® Offerings Reviews - Page 2209