TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 4 out of 5 by from Will Continue to Use I like a lot of things about this service but the questions about taxes from last year had no guidance. I don't understand how to find old information on my tax returns from previous years and there weren't any instructions on how to do so or what the terms meant. I ended up having to just try my best and hope I am correct. If I filed with you the previous year you should have access to that information.
Date published: 2022-04-09
Rated 5 out of 5 by from TurboTax is super user-friendly! I love filing taxes with TurboTax, super user-friendly and awesome overall
Date published: 2022-04-09
Rated 5 out of 5 by from Good website it was a good website because it was good and stuff.
Date published: 2022-04-09
Rated 3 out of 5 by from Turbo Was Not Awesome until the last exert came on I had so much trouble doing my taxes this year. Ended up having to speak with 4 specialists/ experts before your people were able to help and I was not even itemizing…. Ended up spending $ for those people that I should not have had to pAy. Finally, after a problem with “share screen” last night, the lady today kept talking about clicking cobrowse…. Finally discovered it in the fine print at the botto m with other things… certainly not in an obvious. However once that problem was solved, we were able to move forward with the problem with which I needed help. Not sure I will use Turbo Tax again. The last gal was wonderful,
Date published: 2022-04-09
Rated 5 out of 5 by from TurboTax Expert Ray helped me filing my 2021 tax filings. I had many many questions to Ray and with very patience, Ray answered all my questions. Thank you Ray for helping me and other people. Ray is best to remove all your tax related road blocks.
Date published: 2022-04-09
Rated 5 out of 5 by from turbo tax is easy to use been using turbo tax for 5 years now very easy to use
Date published: 2022-04-09
Rated 2 out of 5 by from Many Issues with the software This year's Turbotax 2021 edition was poorly programmed. Installation: I purchased the desktop version and could not install it. The activate window used to enter the software license key was either blank, or if I could see the fields, I could not enter any information. I called for help, was on the phone for 2 hours then we got cutoff. I called a second time, was on for 2 hours and the assistant alluded that the software developers had been aware of this issue for a while. Use of Turbotax: It always says it will open after an update and never does. A window pops up saying, "opening Turbotax" then goes away and the software does not open. When clicking a drop down menu all selection options appear, but when I go to select an option they randomly disappear. Very frustrating. Not sure where Turbotax gets its "help" or "assistance" information for the states, (MI, ME and MA) but it was not very helpful at all.
Date published: 2022-04-09
Rated 5 out of 5 by from GREAT TO USE DOES WHAT I NEED. BEEN A USER FOR MANY YEARS USER FRIENDLY
Date published: 2022-04-09
Rated 2 out of 5 by from If trolls wrote tax software... File multiple returns for family with this poorly written software. Slow, glitchy, and annoying. Software is poorly integrated into Intuit account for when they keep coming back to ask for more money.
Date published: 2022-04-09
Rated 1 out of 5 by from Overpriced for Kids Charged $94 and wasn't able to file online for Federal or State
Date published: 2022-04-09
All TurboTax® Offerings Reviews - Page 2165
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Will Continue to Use I like a lot of things about this service but the questions about taxes from last year had no guidance. I don't understand how to find old information on my tax returns from previous years and there weren't any instructions on how to do so or what the terms meant. I ended up having to just try my best and hope I am correct. If I filed with you the previous year you should have access to that information.
Date published: 2022-04-09
Rated 5 out of 5 by from TurboTax is super user-friendly! I love filing taxes with TurboTax, super user-friendly and awesome overall
Date published: 2022-04-09
Rated 5 out of 5 by from Good website it was a good website because it was good and stuff.
Date published: 2022-04-09
Rated 3 out of 5 by from Turbo Was Not Awesome until the last exert came on I had so much trouble doing my taxes this year. Ended up having to speak with 4 specialists/ experts before your people were able to help and I was not even itemizing…. Ended up spending $ for those people that I should not have had to pAy. Finally, after a problem with “share screen” last night, the lady today kept talking about clicking cobrowse…. Finally discovered it in the fine print at the botto m with other things… certainly not in an obvious. However once that problem was solved, we were able to move forward with the problem with which I needed help. Not sure I will use Turbo Tax again. The last gal was wonderful,
Date published: 2022-04-09
Rated 5 out of 5 by from TurboTax Expert Ray helped me filing my 2021 tax filings. I had many many questions to Ray and with very patience, Ray answered all my questions. Thank you Ray for helping me and other people. Ray is best to remove all your tax related road blocks.
Date published: 2022-04-09
Rated 5 out of 5 by from turbo tax is easy to use been using turbo tax for 5 years now very easy to use
Date published: 2022-04-09
Rated 2 out of 5 by from Many Issues with the software This year's Turbotax 2021 edition was poorly programmed. Installation: I purchased the desktop version and could not install it. The activate window used to enter the software license key was either blank, or if I could see the fields, I could not enter any information. I called for help, was on the phone for 2 hours then we got cutoff. I called a second time, was on for 2 hours and the assistant alluded that the software developers had been aware of this issue for a while. Use of Turbotax: It always says it will open after an update and never does. A window pops up saying, "opening Turbotax" then goes away and the software does not open. When clicking a drop down menu all selection options appear, but when I go to select an option they randomly disappear. Very frustrating. Not sure where Turbotax gets its "help" or "assistance" information for the states, (MI, ME and MA) but it was not very helpful at all.
Date published: 2022-04-09
Rated 5 out of 5 by from GREAT TO USE DOES WHAT I NEED. BEEN A USER FOR MANY YEARS USER FRIENDLY
Date published: 2022-04-09
Rated 2 out of 5 by from If trolls wrote tax software... File multiple returns for family with this poorly written software. Slow, glitchy, and annoying. Software is poorly integrated into Intuit account for when they keep coming back to ask for more money.
Date published: 2022-04-09
Rated 1 out of 5 by from Overpriced for Kids Charged $94 and wasn't able to file online for Federal or State
Date published: 2022-04-09
All TurboTax® Offerings Reviews - Page 2165