TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from I had the best agent ever! I’ve been trying since 4:30pm to edit a AGI on my state form. FINALLY got someone who was patient, helpful & walked me through it. She even called me back when ee were disconnected. She is s A+++employee!
Date published: 2022-04-21
Rated 2 out of 5 by from Cannot change plans from previous year Automatically had me sign up for a plan that I did not need due to my previous year's tax return. Was not given the option of a free return.
Date published: 2022-04-21
Rated 5 out of 5 by from Hugely Appreciated, this year more than ever Hugely appreciiated the Premier service, particularly the folks who helped me Live (Phone calls and chats. Fully plan to use this again, and will recommend to others
Date published: 2022-04-21
Rated 4 out of 5 by from Turbo Tax helps I had several things impact my taxes and needed assistance. Turbo Tax Live helped and provided confidence that taxes were prepared correctly.
Date published: 2022-04-21
Rated 3 out of 5 by from Great for the simple stuff, but very inflexible I was really optimistic going in, and would say that 9/10 of the experience was seamless; however, that 1/10 really held me back. The online version of TurboTax doesn't allow for any sort of corrections or overrides, so when numbers didn't go where they were supposed to, there was no way for me to correct it. Connecting with an Expert about the issue had mixed results. The person I talked to over chat ended up telling me that I didn't need to fix the issue, which would have left a surprising amount of income unreported. That felt weird to me, so a couple days later I reached out to another Expert over the phone. They verified that I did in fact need to report the income, but seemed as baffled as I was at the online portal's inability to do so properly. My situation hadn't seemed complex enough to warrant buying the desktop version, and by the time I was told that's what I needed (in order to do manual overrides), it was too late. Hopefully the solution we landed on will work, but I'm not feeling confident about my returns.
Date published: 2022-04-21
Rated 5 out of 5 by from Great Always does the best for me quick easy to do and a lot of help set it down right I'm always happy with the end results and they never let me down so I give them more than five stars thank you Turbo Tax
Date published: 2022-04-21
Rated 3 out of 5 by from Needed last AGI Need AGI to file electronic. Could not find last year tax return. Tried to go through Intuit, but no luck. Tried for 3 hours and you needed crazy info. Tried the government but no luck. Miss due date. Need a better and faster way to get last year AGI so that I could file on time. Been using Turbo Tax since 1990. I will look for a better way!.
Date published: 2022-04-21
Rated 5 out of 5 by from really great a welder plus work on side jobs for other people in the city
Date published: 2022-04-21
Rated 5 out of 5 by from Turbo tax is awesome, It's a great tool to have especially when you are in doubt friendly staff and they do call you at the exact time that the system says an expert will. they walk you through the process by sharing your screen even from your mobile phone
Date published: 2022-04-21
Rated 5 out of 5 by from Awesome Possibly the best tax prep service I have ever used will be back next year.
Date published: 2022-04-21
All TurboTax® Offerings Reviews - Page 212
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from I had the best agent ever! I’ve been trying since 4:30pm to edit a AGI on my state form. FINALLY got someone who was patient, helpful & walked me through it. She even called me back when ee were disconnected. She is s A+++employee!
Date published: 2022-04-21
Rated 2 out of 5 by from Cannot change plans from previous year Automatically had me sign up for a plan that I did not need due to my previous year's tax return. Was not given the option of a free return.
Date published: 2022-04-21
Rated 5 out of 5 by from Hugely Appreciated, this year more than ever Hugely appreciiated the Premier service, particularly the folks who helped me Live (Phone calls and chats. Fully plan to use this again, and will recommend to others
Date published: 2022-04-21
Rated 4 out of 5 by from Turbo Tax helps I had several things impact my taxes and needed assistance. Turbo Tax Live helped and provided confidence that taxes were prepared correctly.
Date published: 2022-04-21
Rated 3 out of 5 by from Great for the simple stuff, but very inflexible I was really optimistic going in, and would say that 9/10 of the experience was seamless; however, that 1/10 really held me back. The online version of TurboTax doesn't allow for any sort of corrections or overrides, so when numbers didn't go where they were supposed to, there was no way for me to correct it. Connecting with an Expert about the issue had mixed results. The person I talked to over chat ended up telling me that I didn't need to fix the issue, which would have left a surprising amount of income unreported. That felt weird to me, so a couple days later I reached out to another Expert over the phone. They verified that I did in fact need to report the income, but seemed as baffled as I was at the online portal's inability to do so properly. My situation hadn't seemed complex enough to warrant buying the desktop version, and by the time I was told that's what I needed (in order to do manual overrides), it was too late. Hopefully the solution we landed on will work, but I'm not feeling confident about my returns.
Date published: 2022-04-21
Rated 5 out of 5 by from Great Always does the best for me quick easy to do and a lot of help set it down right I'm always happy with the end results and they never let me down so I give them more than five stars thank you Turbo Tax
Date published: 2022-04-21
Rated 3 out of 5 by from Needed last AGI Need AGI to file electronic. Could not find last year tax return. Tried to go through Intuit, but no luck. Tried for 3 hours and you needed crazy info. Tried the government but no luck. Miss due date. Need a better and faster way to get last year AGI so that I could file on time. Been using Turbo Tax since 1990. I will look for a better way!.
Date published: 2022-04-21
Rated 5 out of 5 by from really great a welder plus work on side jobs for other people in the city
Date published: 2022-04-21
Rated 5 out of 5 by from Turbo tax is awesome, It's a great tool to have especially when you are in doubt friendly staff and they do call you at the exact time that the system says an expert will. they walk you through the process by sharing your screen even from your mobile phone
Date published: 2022-04-21
Rated 5 out of 5 by from Awesome Possibly the best tax prep service I have ever used will be back next year.
Date published: 2022-04-21
All TurboTax® Offerings Reviews - Page 212