TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294016 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Easy and Fast Fast and easy way to file taxes! I have filed with turbo tax 5 years in a role!
Date published: 2023-01-31
Rated 5 out of 5 by from Love Turbotax to file I have used Turbotax to file my federal taxes for probably 20 years or more. It is fairly easy to use and what questions I have are generally explained in the help section.Only thing I find disappointing is I always get a $10 discount through one of my credit cards or bank account and there is no place to enter the code???
Date published: 2023-01-31
Rated 5 out of 5 by from So easy to use! Wonderful experience. Very easy to navigate! Would definitely recommend!
Date published: 2023-01-31
Rated 3 out of 5 by from great customer service but hyperlinks didn't work reps who helped me were fantastic. any link on your pages said access denied regardless of browser or computer use, even on work computer
Date published: 2023-01-31
Rated 5 out of 5 by from Great They're awesome 👌 Very useful. Fast calling you back with a tax expert or assistance. GOOD TEAM WORK.
Date published: 2023-01-31
Rated 2 out of 5 by from Horrible experience with desktop program Great difficulty with desktop files. Would not save a copy to my tax doc folder but did have a "ghost" copy that opened each time I used the program. I never found a physical copy of this file. Would not transmit data from last years return without a password, which I never set but was able to open the previous year's return without any password. Tech support did not access my desktop view and problem solve and decided this was a Mac Problem. Also never let me discuss issues with level 2 techs. Was left without any recourse. I only was able to enter/save data after opening previous year's return while working on current year. Thanks for nothing
Date published: 2023-01-31
Rated 5 out of 5 by from 8th year in a row Why i chose turbo tax cause is it simple. Turbo tax makes it so you know what your inputting.
Date published: 2023-01-31
Rated 5 out of 5 by from No questions left unanswered Turbo tax offers help to understand each section of your taxes as you navigate toward filing your return. I had a question and requested a call from an expert. I was contacted within a minute of requesting help and the expert answered my question. The interaction was polite, professional, and left me without any doubt that I was completing my taxes correctly.
Date published: 2023-01-31
Rated 5 out of 5 by from Terrific Fast and easy…secure…would recommend ..State and federal done at same time
Date published: 2023-01-31
Rated 5 out of 5 by from Amazing Turbo tax was so easy and a lovey tax experience, will be using this platform again next year
Date published: 2023-01-31
All TurboTax® Offerings Reviews - Page 2099
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy and Fast Fast and easy way to file taxes! I have filed with turbo tax 5 years in a role!
Date published: 2023-01-31
Rated 5 out of 5 by from Love Turbotax to file I have used Turbotax to file my federal taxes for probably 20 years or more. It is fairly easy to use and what questions I have are generally explained in the help section.Only thing I find disappointing is I always get a $10 discount through one of my credit cards or bank account and there is no place to enter the code???
Date published: 2023-01-31
Rated 5 out of 5 by from So easy to use! Wonderful experience. Very easy to navigate! Would definitely recommend!
Date published: 2023-01-31
Rated 3 out of 5 by from great customer service but hyperlinks didn't work reps who helped me were fantastic. any link on your pages said access denied regardless of browser or computer use, even on work computer
Date published: 2023-01-31
Rated 5 out of 5 by from Great They're awesome 👌 Very useful. Fast calling you back with a tax expert or assistance. GOOD TEAM WORK.
Date published: 2023-01-31
Rated 2 out of 5 by from Horrible experience with desktop program Great difficulty with desktop files. Would not save a copy to my tax doc folder but did have a "ghost" copy that opened each time I used the program. I never found a physical copy of this file. Would not transmit data from last years return without a password, which I never set but was able to open the previous year's return without any password. Tech support did not access my desktop view and problem solve and decided this was a Mac Problem. Also never let me discuss issues with level 2 techs. Was left without any recourse. I only was able to enter/save data after opening previous year's return while working on current year. Thanks for nothing
Date published: 2023-01-31
Rated 5 out of 5 by from 8th year in a row Why i chose turbo tax cause is it simple. Turbo tax makes it so you know what your inputting.
Date published: 2023-01-31
Rated 5 out of 5 by from No questions left unanswered Turbo tax offers help to understand each section of your taxes as you navigate toward filing your return. I had a question and requested a call from an expert. I was contacted within a minute of requesting help and the expert answered my question. The interaction was polite, professional, and left me without any doubt that I was completing my taxes correctly.
Date published: 2023-01-31
Rated 5 out of 5 by from Terrific Fast and easy…secure…would recommend ..State and federal done at same time
Date published: 2023-01-31
Rated 5 out of 5 by from Amazing Turbo tax was so easy and a lovey tax experience, will be using this platform again next year
Date published: 2023-01-31
All TurboTax® Offerings Reviews - Page 2099