TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 1 out of 5 by from Import Feature Is Deplorable Import of documents was largely upsetting. Importing is supposed to save time, but I couldn't import anything except my statement from my broker. Except it imported it incorrectly, interpreting extraneous data as significant. So instead of ignoring what amounted to 0 shares of stocks purchased, I had to correct 50+ different line items on my own that with every correction, caused return to fluctuate $800 up and down. And I had to do it three times before it would e-file. Felt like I was at a timeshare presentation when they refuse to give you the gift card until you hear them pressure you several times after already giving a final answer. Huge time waster.
Date published: 2022-04-10
Rated 5 out of 5 by from Awesome Very easy to do and quick. Completed my taxes on my lunch break
Date published: 2022-04-10
Rated 3 out of 5 by from Turbo tax is easy to use The software is easy but it not free so to speak. I guess its the average cost
Date published: 2022-04-10
Rated 5 out of 5 by from AWESOME and above I had used HR block for years to do my taxes but lately very unhappy with how commercialized they have become. I stumbled upon turbo tax at Costco and loved to set pricing. HR block charges for every form filled (which is ridiculously expensive!) Best software used.
Date published: 2022-04-10
Rated 2 out of 5 by from Not comforting I had to do some work with capital gains this year and there are some broken pathways and very unhelpful prompts to fill in information without clear indicators as to what there are. I ended up doing enough work figuring it out that it would have been about the same amount of time if I'd done it all myself anyway. I'm still not positive it's completely right, but the margin of error now is small enough that I don't have to fret about too large an unexpected bill later from the IRS. Not the experience you want when paying for professional automated software to handle a fairly tame tax return. I have a regular job, own a little stock and don't have a house or family. Not fancy.
Date published: 2022-04-10
Rated 2 out of 5 by from Overpriced!! I have used TurboTax for several years and loved the simplicity of filing my taxes. This year, I used Intuit Online filing instead of purchasing the CD from the store. Using the online version costs me $100 more than the version I could have and should have brought in the store. I will NOT use in the future. I prefer filing my state taxes by mail and dislike the fact that I did not have this option with the online version. The constant nickel and dime upgrade sales tactics were annoying.
Date published: 2022-04-10
Rated 5 out of 5 by from Smooth Experience I appreciated the explanations available for areas that seemed a bit ambiguous.
Date published: 2022-04-10
Rated 5 out of 5 by from THANK YOU I'm a college student and have no idea what I'm doing but turbotax made it so easy and i feel confident that i got this done
Date published: 2022-04-10
Rated 4 out of 5 by from Not so sure I have always loved Turbo tax but this year due to different circumstances I chose the "have an expert do your taxes." We were paired with someone but then had someone else contact us as our expert. Very confusing. We continued to received texts that more documents were needed yet they were not. I am not sold on the expert portion of Turbo Tax. My final expert was good but she tried to push me into filing an extension. When I pushed back, my taxes were done by 4/10/2022. I was also promised a 20% discount due to all of the confusion but did not get it.
Date published: 2022-04-10
Rated 5 out of 5 by from TurboTax is awesome and very easy to use. It was very helpful, very easy to use and explained everything thoroughly.
Date published: 2022-04-10
All TurboTax® Offerings Reviews - Page 2097
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Import Feature Is Deplorable Import of documents was largely upsetting. Importing is supposed to save time, but I couldn't import anything except my statement from my broker. Except it imported it incorrectly, interpreting extraneous data as significant. So instead of ignoring what amounted to 0 shares of stocks purchased, I had to correct 50+ different line items on my own that with every correction, caused return to fluctuate $800 up and down. And I had to do it three times before it would e-file. Felt like I was at a timeshare presentation when they refuse to give you the gift card until you hear them pressure you several times after already giving a final answer. Huge time waster.
Date published: 2022-04-10
Rated 5 out of 5 by from Awesome Very easy to do and quick. Completed my taxes on my lunch break
Date published: 2022-04-10
Rated 3 out of 5 by from Turbo tax is easy to use The software is easy but it not free so to speak. I guess its the average cost
Date published: 2022-04-10
Rated 5 out of 5 by from AWESOME and above I had used HR block for years to do my taxes but lately very unhappy with how commercialized they have become. I stumbled upon turbo tax at Costco and loved to set pricing. HR block charges for every form filled (which is ridiculously expensive!) Best software used.
Date published: 2022-04-10
Rated 2 out of 5 by from Not comforting I had to do some work with capital gains this year and there are some broken pathways and very unhelpful prompts to fill in information without clear indicators as to what there are. I ended up doing enough work figuring it out that it would have been about the same amount of time if I'd done it all myself anyway. I'm still not positive it's completely right, but the margin of error now is small enough that I don't have to fret about too large an unexpected bill later from the IRS. Not the experience you want when paying for professional automated software to handle a fairly tame tax return. I have a regular job, own a little stock and don't have a house or family. Not fancy.
Date published: 2022-04-10
Rated 2 out of 5 by from Overpriced!! I have used TurboTax for several years and loved the simplicity of filing my taxes. This year, I used Intuit Online filing instead of purchasing the CD from the store. Using the online version costs me $100 more than the version I could have and should have brought in the store. I will NOT use in the future. I prefer filing my state taxes by mail and dislike the fact that I did not have this option with the online version. The constant nickel and dime upgrade sales tactics were annoying.
Date published: 2022-04-10
Rated 5 out of 5 by from Smooth Experience I appreciated the explanations available for areas that seemed a bit ambiguous.
Date published: 2022-04-10
Rated 5 out of 5 by from THANK YOU I'm a college student and have no idea what I'm doing but turbotax made it so easy and i feel confident that i got this done
Date published: 2022-04-10
Rated 4 out of 5 by from Not so sure I have always loved Turbo tax but this year due to different circumstances I chose the "have an expert do your taxes." We were paired with someone but then had someone else contact us as our expert. Very confusing. We continued to received texts that more documents were needed yet they were not. I am not sold on the expert portion of Turbo Tax. My final expert was good but she tried to push me into filing an extension. When I pushed back, my taxes were done by 4/10/2022. I was also promised a 20% discount due to all of the confusion but did not get it.
Date published: 2022-04-10
Rated 5 out of 5 by from TurboTax is awesome and very easy to use. It was very helpful, very easy to use and explained everything thoroughly.
Date published: 2022-04-10
All TurboTax® Offerings Reviews - Page 2097