TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281626 reviews)
Star ratings are from 2021
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Rated 1 out of 5 by from Fees and Add-ons I knew they would charge for e-filing a state return, but $45 dollars to debit my account to pay my federal amount due, upgrade buttons for features I do not need. I think it will be my last year with turbotax
Date published: 2021-05-07
Rated 5 out of 5 by from Turbo Tax is Great! Great experience, using Turbo Tax to complete and file taxes was great!
Date published: 2021-05-07
Rated 3 out of 5 by from Difficult to search I first used Turbo Tax in 2019. All went well. This year (2020) was different. One of the most common problems was "Program Not Responding". I had to do the 3-finger salute, cancel the program and start over numerous times. Doesn't seem to have a way to search where an entry came from. You fill in all the data. Then you see an entry on a form that you know is wrong so you think, "Where do I go to fix this?" But there's no way to go from your filled out form and line number back to your entry data where that came from. So it's really hard to figure out where to fix stuff. I also had a double entry of one figure. You'd think the self-check would've caught that. But luckily, I did and was able to figure out a way to delete the duplicate. Yes, it's still easier than doing by hand but, the advantage is smaller.
Date published: 2021-05-07
Rated 5 out of 5 by from No worries with Michael! Michael was thorough and patient. He kept in contact with us through the messaging app. So glad we decided to file using experts. Michael is great at his job!
Date published: 2021-05-07
Rated 5 out of 5 by from Turbo Tax Review Turbo Tax is easy to use. My question was quickly answered
Date published: 2021-05-07
Rated 2 out of 5 by from Disappointed this year I had two aggravating experiences using TurboTax this year and I have serious doubts about continuing to use it in the future. First, I was unable to import my cryptocurrency transactions from Coinbase causing me to spend several hours figuring out the cost basis of each transaction I made. Secondly, the "remaining balance" on my mortgage loans as entered made it seem as though some of my interest was not deductible. Then TurboTax kept directing me to a form to enter that I could not take more than a $300 deduction for charitable contributions even though I was itemizing. I hope the full deduction amount was sent to the IRS. Not happy.
Date published: 2021-05-07
Rated 5 out of 5 by from Great and easy I have used turbo tax for many years.Always easy and fun.
Date published: 2021-05-07
Rated 5 out of 5 by from 2020 Tax Return Would like to have Scott do my taxes for 2021. A++
Date published: 2021-05-07
Rated 3 out of 5 by from Download and MANY update attempts were awful I'e been using Ttax for 33 years. This was the worst experience ever. It took 6 or 8 tries for the initial download after purchasing. I went round and round and round trying to update everything so that I could even ENTER all of my pertinent information. As a long-time user, I'm disappointed with this year's release, though, I suppose that all of the crazy back and forth tax changes haven't helped the situation. Hoping for better luck next year.
Date published: 2021-05-07
Rated 5 out of 5 by from Turbo tax is awesome! Carl was really helpful on the live chat! I just wish I had filed earlier! Turbo tax is so easy to use. This is the first time I used the Live Deluxe and it was really worth it just to get one question answered!
Date published: 2021-05-07
All TurboTax® Offerings Reviews - Page 2053
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Fees and Add-ons I knew they would charge for e-filing a state return, but $45 dollars to debit my account to pay my federal amount due, upgrade buttons for features I do not need. I think it will be my last year with turbotax
Date published: 2021-05-07
Rated 5 out of 5 by from Turbo Tax is Great! Great experience, using Turbo Tax to complete and file taxes was great!
Date published: 2021-05-07
Rated 3 out of 5 by from Difficult to search I first used Turbo Tax in 2019. All went well. This year (2020) was different. One of the most common problems was "Program Not Responding". I had to do the 3-finger salute, cancel the program and start over numerous times. Doesn't seem to have a way to search where an entry came from. You fill in all the data. Then you see an entry on a form that you know is wrong so you think, "Where do I go to fix this?" But there's no way to go from your filled out form and line number back to your entry data where that came from. So it's really hard to figure out where to fix stuff. I also had a double entry of one figure. You'd think the self-check would've caught that. But luckily, I did and was able to figure out a way to delete the duplicate. Yes, it's still easier than doing by hand but, the advantage is smaller.
Date published: 2021-05-07
Rated 5 out of 5 by from No worries with Michael! Michael was thorough and patient. He kept in contact with us through the messaging app. So glad we decided to file using experts. Michael is great at his job!
Date published: 2021-05-07
Rated 5 out of 5 by from Turbo Tax Review Turbo Tax is easy to use. My question was quickly answered
Date published: 2021-05-07
Rated 2 out of 5 by from Disappointed this year I had two aggravating experiences using TurboTax this year and I have serious doubts about continuing to use it in the future. First, I was unable to import my cryptocurrency transactions from Coinbase causing me to spend several hours figuring out the cost basis of each transaction I made. Secondly, the "remaining balance" on my mortgage loans as entered made it seem as though some of my interest was not deductible. Then TurboTax kept directing me to a form to enter that I could not take more than a $300 deduction for charitable contributions even though I was itemizing. I hope the full deduction amount was sent to the IRS. Not happy.
Date published: 2021-05-07
Rated 5 out of 5 by from Great and easy I have used turbo tax for many years.Always easy and fun.
Date published: 2021-05-07
Rated 5 out of 5 by from 2020 Tax Return Would like to have Scott do my taxes for 2021. A++
Date published: 2021-05-07
Rated 3 out of 5 by from Download and MANY update attempts were awful I'e been using Ttax for 33 years. This was the worst experience ever. It took 6 or 8 tries for the initial download after purchasing. I went round and round and round trying to update everything so that I could even ENTER all of my pertinent information. As a long-time user, I'm disappointed with this year's release, though, I suppose that all of the crazy back and forth tax changes haven't helped the situation. Hoping for better luck next year.
Date published: 2021-05-07
Rated 5 out of 5 by from Turbo tax is awesome! Carl was really helpful on the live chat! I just wish I had filed earlier! Turbo tax is so easy to use. This is the first time I used the Live Deluxe and it was really worth it just to get one question answered!
Date published: 2021-05-07
All TurboTax® Offerings Reviews - Page 2053