TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
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Rated 3 out of 5 by from Fast, easy and deceiving You have a good product, easy to use but you deceive the user first by always trying to upgrade the service price, secondly by charging for using a credit card and third and most frustrating by NOT allowing for the NYS state payment to be paid for credit card. Also you did not call back when promised.
Date published: 2022-04-12
Rated 5 out of 5 by from I’ve been using TurboTax since 2011 and will conti Renzi was great.she answered all of my questions and helped me file my taxes fairly while maximizing my return
Date published: 2022-04-12
Rated 5 out of 5 by from So Easy! Why was I nervous? I had 2 W2's. I was able to upload a picture of one of them. TurboTax actually downloaded my 2nd W2 directly from my employer. I just checked for accuracy and all my information on both W2's was correct. Can't get any easier than that.
Date published: 2022-04-12
Rated 5 out of 5 by from More than Excellent I had a complicated Federal and State Tax returns in 2021. Even though both were e-filed, some State Tax Forms had to be printed and mailed. TTAX guided me through all the steps starting with getting a waiver from the state to mail those forms and where to send those forms.
Date published: 2022-04-12
Rated 5 out of 5 by from Turbo Tax very helpful I needed some help on two different issues. In both cases I received excellent help and was able to work through the issues. Thank you Very helpful.
Date published: 2022-04-12
Rated 4 out of 5 by from Disappointed in a change in Turbo Tax for 2021 I have used turbo tax for years and I would highly recommend it due its simplicity. I was disappointed this year to learn there was a $25 fee to e-file my state return after already paying for the Deluxe version of Turbo Tax! I instead opted to print and mail it which was an added inconvenience.
Date published: 2022-04-12
Rated 5 out of 5 by from Happy with product very easy to use, explainations very good made my questions easy to answer
Date published: 2022-04-12
Rated 4 out of 5 by from Things were great once I got the right expert My taxes were tricky this year due to unorthodox cryptocurrency transactions. I had to explain things to several people on the phone and still was originally paired with someone who was not knowledgable enough to handle my case. Eventually, I was switched to Carol and things went very smoothly. She was able to answer all of my questions and give guidance on how to handle the cryptocurrency transactions. She was also very prompt with her replies and was able to call me on very short notice.
Date published: 2022-04-12
Rated 5 out of 5 by from Turbo Tax Review Found the program to be useful. My only complaint is how difficult it sometimes was to go back and see entries--had to once again go through several questions and answer again. In-person calls with experts were both very helpful. Both were friendly and personable.
Date published: 2022-04-12
Rated 4 out of 5 by from Turbo Tax Review I have used Turbo Tax for several years and have been well pleased. I had one problem this year that I called and talked to someone at Turbo Tax. I was a glitch in your program telling me I would receive an additional w2c because I had not paid all my social security taxes on my group life insurance (imputed income). This was an error in your program.
Date published: 2022-04-12
All TurboTax® Offerings Reviews - Page 2053
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Fast, easy and deceiving You have a good product, easy to use but you deceive the user first by always trying to upgrade the service price, secondly by charging for using a credit card and third and most frustrating by NOT allowing for the NYS state payment to be paid for credit card. Also you did not call back when promised.
Date published: 2022-04-12
Rated 5 out of 5 by from I’ve been using TurboTax since 2011 and will conti Renzi was great.she answered all of my questions and helped me file my taxes fairly while maximizing my return
Date published: 2022-04-12
Rated 5 out of 5 by from So Easy! Why was I nervous? I had 2 W2's. I was able to upload a picture of one of them. TurboTax actually downloaded my 2nd W2 directly from my employer. I just checked for accuracy and all my information on both W2's was correct. Can't get any easier than that.
Date published: 2022-04-12
Rated 5 out of 5 by from More than Excellent I had a complicated Federal and State Tax returns in 2021. Even though both were e-filed, some State Tax Forms had to be printed and mailed. TTAX guided me through all the steps starting with getting a waiver from the state to mail those forms and where to send those forms.
Date published: 2022-04-12
Rated 5 out of 5 by from Turbo Tax very helpful I needed some help on two different issues. In both cases I received excellent help and was able to work through the issues. Thank you Very helpful.
Date published: 2022-04-12
Rated 4 out of 5 by from Disappointed in a change in Turbo Tax for 2021 I have used turbo tax for years and I would highly recommend it due its simplicity. I was disappointed this year to learn there was a $25 fee to e-file my state return after already paying for the Deluxe version of Turbo Tax! I instead opted to print and mail it which was an added inconvenience.
Date published: 2022-04-12
Rated 5 out of 5 by from Happy with product very easy to use, explainations very good made my questions easy to answer
Date published: 2022-04-12
Rated 4 out of 5 by from Things were great once I got the right expert My taxes were tricky this year due to unorthodox cryptocurrency transactions. I had to explain things to several people on the phone and still was originally paired with someone who was not knowledgable enough to handle my case. Eventually, I was switched to Carol and things went very smoothly. She was able to answer all of my questions and give guidance on how to handle the cryptocurrency transactions. She was also very prompt with her replies and was able to call me on very short notice.
Date published: 2022-04-12
Rated 5 out of 5 by from Turbo Tax Review Found the program to be useful. My only complaint is how difficult it sometimes was to go back and see entries--had to once again go through several questions and answer again. In-person calls with experts were both very helpful. Both were friendly and personable.
Date published: 2022-04-12
Rated 4 out of 5 by from Turbo Tax Review I have used Turbo Tax for several years and have been well pleased. I had one problem this year that I called and talked to someone at Turbo Tax. I was a glitch in your program telling me I would receive an additional w2c because I had not paid all my social security taxes on my group life insurance (imputed income). This was an error in your program.
Date published: 2022-04-12
All TurboTax® Offerings Reviews - Page 2053