TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 3 out of 5 by from Not as good as it used to be I've used Turbotax many times before and I felt they did a great job making it as easy as possible for me. But this year, the auto-downloading feature did not work for 3 of my 4 income sources, which meant I spent a lot of time manually entering the info myself. I'll continue to use TurboTax but this critique is aimed at them to straighten out problems with their auto-downloading info from banks and employers.
Date published: 2022-04-15
Rated 5 out of 5 by from TurboTax is dope So easy and very helpful, I was able to do it all on my own i will being filling with them for the rest of my life 10/10
Date published: 2022-04-15
Rated 4 out of 5 by from Very easy to use I have been using Turbo Tax for a number of years. Tool and live support has always been very good.
Date published: 2022-04-15
Rated 3 out of 5 by from Turbo Tax is decent It was helpful, but not all of the wording made things clear. I still had to end up googling about 1/3 of the terms because it doesn't give a helpful explanation as to what some of the tax terms mean.
Date published: 2022-04-15
Rated 1 out of 5 by from Quality Has Suffered in the 8 years In Oct 2021, we filed our 2020 Home & Business tax return and mailed it to the address TurboTax provided, still waiting for IRS to process. This year the download process was frustrating since TT only is interested in me filing online. Had to seek tech support to download and install the file correctly, then again because the program would not D/L and update State programs correctly. Now because last year's taxes were not processed and our refund is still in limbo the e-file process has rejected this year's returns due to AGI in question. I'm not sure TT has my best interest in mind anymore ONLY profit.
Date published: 2022-04-15
Rated 5 out of 5 by from Great Turbo tax is helpful and allows me to take taxes step by step.
Date published: 2022-04-15
Rated 5 out of 5 by from Excellent Experience I was anxious in the beginning because I had previously used HR Block on line for about 3 hours prior to switching to Turbo Tax and it was an absolute nightmare. Their set-up is not user friendly like yours, was unable to correct errors. Just horrible. Turbo Tax was fantastic. Using from now on. New Loyal Customer. Thanks.
Date published: 2022-04-15
Rated 5 out of 5 by from Easy to file for a senior. With my daughter's help because I am blind, this is very easy. The questions are easy to answer.
Date published: 2022-04-15
Rated 3 out of 5 by from Good, but complicated situations not so much 1. Found going back to change answers difficult to find triggers. eg., city taxes 2. Handling of second homes / vacation homes not clear.
Date published: 2022-04-15
Rated 2 out of 5 by from Turbo Tax is so expensive anymore There are hidden fees that are added to your amount at the end when you efile. You should at least let us know before we are ready to hit the send button that you are going to add a fee to just have the money taken out of my refund. Everybody finds a way to keep taking. I will be searching for a different way to do my taxes next year that is for sure.
Date published: 2022-04-15
All TurboTax® Offerings Reviews - Page 1906
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Not as good as it used to be I've used Turbotax many times before and I felt they did a great job making it as easy as possible for me. But this year, the auto-downloading feature did not work for 3 of my 4 income sources, which meant I spent a lot of time manually entering the info myself. I'll continue to use TurboTax but this critique is aimed at them to straighten out problems with their auto-downloading info from banks and employers.
Date published: 2022-04-15
Rated 5 out of 5 by from TurboTax is dope So easy and very helpful, I was able to do it all on my own i will being filling with them for the rest of my life 10/10
Date published: 2022-04-15
Rated 4 out of 5 by from Very easy to use I have been using Turbo Tax for a number of years. Tool and live support has always been very good.
Date published: 2022-04-15
Rated 3 out of 5 by from Turbo Tax is decent It was helpful, but not all of the wording made things clear. I still had to end up googling about 1/3 of the terms because it doesn't give a helpful explanation as to what some of the tax terms mean.
Date published: 2022-04-15
Rated 1 out of 5 by from Quality Has Suffered in the 8 years In Oct 2021, we filed our 2020 Home & Business tax return and mailed it to the address TurboTax provided, still waiting for IRS to process. This year the download process was frustrating since TT only is interested in me filing online. Had to seek tech support to download and install the file correctly, then again because the program would not D/L and update State programs correctly. Now because last year's taxes were not processed and our refund is still in limbo the e-file process has rejected this year's returns due to AGI in question. I'm not sure TT has my best interest in mind anymore ONLY profit.
Date published: 2022-04-15
Rated 5 out of 5 by from Great Turbo tax is helpful and allows me to take taxes step by step.
Date published: 2022-04-15
Rated 5 out of 5 by from Excellent Experience I was anxious in the beginning because I had previously used HR Block on line for about 3 hours prior to switching to Turbo Tax and it was an absolute nightmare. Their set-up is not user friendly like yours, was unable to correct errors. Just horrible. Turbo Tax was fantastic. Using from now on. New Loyal Customer. Thanks.
Date published: 2022-04-15
Rated 5 out of 5 by from Easy to file for a senior. With my daughter's help because I am blind, this is very easy. The questions are easy to answer.
Date published: 2022-04-15
Rated 3 out of 5 by from Good, but complicated situations not so much 1. Found going back to change answers difficult to find triggers. eg., city taxes 2. Handling of second homes / vacation homes not clear.
Date published: 2022-04-15
Rated 2 out of 5 by from Turbo Tax is so expensive anymore There are hidden fees that are added to your amount at the end when you efile. You should at least let us know before we are ready to hit the send button that you are going to add a fee to just have the money taken out of my refund. Everybody finds a way to keep taking. I will be searching for a different way to do my taxes next year that is for sure.
Date published: 2022-04-15
All TurboTax® Offerings Reviews - Page 1906