TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 1 out of 5 by from Pure pain. I use a MacBook and this software kept bringing up some keychain login dialog box with "Deny", "Allow" and "Always Allow" every time I tried to import any info or document. This wasted 3 days of my time, I called up the support number that came up on my screen after the error, but I could not get much help. I finally found a way to disable that keychain login access box through my MacBook keychain settings.
Date published: 2023-04-17
Rated 1 out of 5 by from You'll be charged even when you don't want to be! I have used Turbotax religiously for many years. This year, I found out that I actually owed money. Since my tax return is simple, I didn't want to have to pay the fee when I can fill out the tax forms myself. I deleted ALL of my information and filled out everything myself. Then, when I checked out, I saw that I had been charged a full $140.22 anyway. Mind you, I had selected the basic plan which was around $50, before realizing I had to pay taxes this year, and then deleted all of my information and selected the FREE choice. Unfortunately, I feel that this is a very deceptive way to get money from people. I understand offering these options for someone who makes six figures and has complex forms, but I literally just had W-2's and student loan information. You did me wrong, Turbotax. I won't be using these services next year.
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax is the best! Been using TurboTax for years, the best tax filing system available.
Date published: 2023-04-17
Rated 5 out of 5 by from I Love Turbo Tax This is my second year using TurboTax to file my taxes, and I love it!! I am certain that I am receiving the biggest fund available. The process is very simple and easy to use.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo tax For Dummies I love the step by step process and the questions asked if using "guide me through" option. So helpful!
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax help me do my taxes of Puerto Rico and US Turbo tax made it simple how to do Taxes on PR and USA, because of the together but separate status, get a little confusing but the platform made it easy for me.
Date published: 2023-04-17
Rated 4 out of 5 by from Works for me Seems pretty easy going, really like the fact they are here for us.
Date published: 2023-04-17
Rated 5 out of 5 by from Exactly what I needed Turbo Tax gave me the necessary support to complete my taxes in a timely manner
Date published: 2023-04-17
Rated 5 out of 5 by from Awesome and easy Keeps you focus!!! Walks you step by step. Has helpful tips.
Date published: 2023-04-17
Rated 1 out of 5 by from too many issues with software filing previous tax year software outdated would not let me make certain changes
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1825
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Pure pain. I use a MacBook and this software kept bringing up some keychain login dialog box with "Deny", "Allow" and "Always Allow" every time I tried to import any info or document. This wasted 3 days of my time, I called up the support number that came up on my screen after the error, but I could not get much help. I finally found a way to disable that keychain login access box through my MacBook keychain settings.
Date published: 2023-04-17
Rated 1 out of 5 by from You'll be charged even when you don't want to be! I have used Turbotax religiously for many years. This year, I found out that I actually owed money. Since my tax return is simple, I didn't want to have to pay the fee when I can fill out the tax forms myself. I deleted ALL of my information and filled out everything myself. Then, when I checked out, I saw that I had been charged a full $140.22 anyway. Mind you, I had selected the basic plan which was around $50, before realizing I had to pay taxes this year, and then deleted all of my information and selected the FREE choice. Unfortunately, I feel that this is a very deceptive way to get money from people. I understand offering these options for someone who makes six figures and has complex forms, but I literally just had W-2's and student loan information. You did me wrong, Turbotax. I won't be using these services next year.
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax is the best! Been using TurboTax for years, the best tax filing system available.
Date published: 2023-04-17
Rated 5 out of 5 by from I Love Turbo Tax This is my second year using TurboTax to file my taxes, and I love it!! I am certain that I am receiving the biggest fund available. The process is very simple and easy to use.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo tax For Dummies I love the step by step process and the questions asked if using "guide me through" option. So helpful!
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax help me do my taxes of Puerto Rico and US Turbo tax made it simple how to do Taxes on PR and USA, because of the together but separate status, get a little confusing but the platform made it easy for me.
Date published: 2023-04-17
Rated 4 out of 5 by from Works for me Seems pretty easy going, really like the fact they are here for us.
Date published: 2023-04-17
Rated 5 out of 5 by from Exactly what I needed Turbo Tax gave me the necessary support to complete my taxes in a timely manner
Date published: 2023-04-17
Rated 5 out of 5 by from Awesome and easy Keeps you focus!!! Walks you step by step. Has helpful tips.
Date published: 2023-04-17
Rated 1 out of 5 by from too many issues with software filing previous tax year software outdated would not let me make certain changes
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1825