TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 2 out of 5 by from This year it sucked. I've used Turbo Tax for over 15 years. I never had a problem. Not with the tax preparation software, but this year with the downloaded 2020 Premier file startup. Spent hours and hours (3 people) with the help desk. No one could help me. I finally got the answer from Google no less. Very surprised that the Help Folks weren't aware of the fix: For any machine purchased after (around) October 2020, needed to change the resolution down to 1024 x 768 or less) To start up Turbo Tax (the twirling dots) and then to get to the page where I needed to pay for the state return filing. Seriously, I'm very tempted to try something different next year. I am 77 years old and a retired accountant.
Date published: 2021-05-08
Rated 5 out of 5 by from TurboTax is efficient and reliable as always. This year TurboTax saved me a lot of time by looking at my previous year's deductions (which didn't change much this year) to recommend the standard deduction rather than itemize.
Date published: 2021-05-08
Rated 4 out of 5 by from Once again, pretty easy! Inadequate treatment of involuntary conversion-adjustment of assets subject to involuntary conversion, but kept.
Date published: 2021-05-08
Rated 5 out of 5 by from First time user Referred by my cousin and began using TurboTax and even called the Help Line Live. They properly responded and called back in within minutes. They were able to answer all my questions and concerns. This is a great tax filling system. I highly recommend it.
Date published: 2021-05-08
Rated 4 out of 5 by from Have used TT for years As much as I like and prefer TurboTax, there are times where some of the explanations are not for the average person. I still use it every year as it is easier and less expensive than a tax preparer.
Date published: 2021-05-08
Rated 5 out of 5 by from Taxes made easy, accurately and almost fun I have been using Turbo Tax for over a decade and it keeps getting better and better.
Date published: 2021-05-08
Rated 4 out of 5 by from 2020 Individual Return The return was fairly straight forward. I would like to see in the return how specific, Turbotax calculated values are derived. Also, it would be helpful to see an index of all topics that were completed (and those that were left open) for a comprehensive review at the end of the return preparation. For example, I wasn't able to determine readily whether i'd entered my IP Pin this year and it took awhile for me to find where to check this entry.
Date published: 2021-05-08
Rated 4 out of 5 by from Turbo Tax helped us complete our taxes easily. The over the phone person was polite and helpful. He resolved our issue.
Date published: 2021-05-08
Rated 5 out of 5 by from Step by Step! I've lost track of the # of years I have purchased and used TurboTax. My only "tick" is how complicated the program makes it for me NOT to efile my State return. I don't want to pay the extra $25 just to owe my State, or even to get my tiny refund.
Date published: 2021-05-08
Rated 5 out of 5 by from Love turbo tax very easy to do. ask and show everything u need to find
Date published: 2021-05-08
All TurboTax® Offerings Reviews - Page 1764
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from This year it sucked. I've used Turbo Tax for over 15 years. I never had a problem. Not with the tax preparation software, but this year with the downloaded 2020 Premier file startup. Spent hours and hours (3 people) with the help desk. No one could help me. I finally got the answer from Google no less. Very surprised that the Help Folks weren't aware of the fix: For any machine purchased after (around) October 2020, needed to change the resolution down to 1024 x 768 or less) To start up Turbo Tax (the twirling dots) and then to get to the page where I needed to pay for the state return filing. Seriously, I'm very tempted to try something different next year. I am 77 years old and a retired accountant.
Date published: 2021-05-08
Rated 5 out of 5 by from TurboTax is efficient and reliable as always. This year TurboTax saved me a lot of time by looking at my previous year's deductions (which didn't change much this year) to recommend the standard deduction rather than itemize.
Date published: 2021-05-08
Rated 4 out of 5 by from Once again, pretty easy! Inadequate treatment of involuntary conversion-adjustment of assets subject to involuntary conversion, but kept.
Date published: 2021-05-08
Rated 5 out of 5 by from First time user Referred by my cousin and began using TurboTax and even called the Help Line Live. They properly responded and called back in within minutes. They were able to answer all my questions and concerns. This is a great tax filling system. I highly recommend it.
Date published: 2021-05-08
Rated 4 out of 5 by from Have used TT for years As much as I like and prefer TurboTax, there are times where some of the explanations are not for the average person. I still use it every year as it is easier and less expensive than a tax preparer.
Date published: 2021-05-08
Rated 5 out of 5 by from Taxes made easy, accurately and almost fun I have been using Turbo Tax for over a decade and it keeps getting better and better.
Date published: 2021-05-08
Rated 4 out of 5 by from 2020 Individual Return The return was fairly straight forward. I would like to see in the return how specific, Turbotax calculated values are derived. Also, it would be helpful to see an index of all topics that were completed (and those that were left open) for a comprehensive review at the end of the return preparation. For example, I wasn't able to determine readily whether i'd entered my IP Pin this year and it took awhile for me to find where to check this entry.
Date published: 2021-05-08
Rated 4 out of 5 by from Turbo Tax helped us complete our taxes easily. The over the phone person was polite and helpful. He resolved our issue.
Date published: 2021-05-08
Rated 5 out of 5 by from Step by Step! I've lost track of the # of years I have purchased and used TurboTax. My only "tick" is how complicated the program makes it for me NOT to efile my State return. I don't want to pay the extra $25 just to owe my State, or even to get my tiny refund.
Date published: 2021-05-08
Rated 5 out of 5 by from Love turbo tax very easy to do. ask and show everything u need to find
Date published: 2021-05-08
All TurboTax® Offerings Reviews - Page 1764