TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from Very Intuitive I feel like the tax accountants are right here with me. I had a questions and an accountant called me back in less than 3 minutes as promised; it it an amazing service which I LOVE.
Date published: 2021-05-08
Rated 5 out of 5 by from Best tax help Could not complete this task without Turbo. Software makes it easy to complete the process each year. I would not consider using any other product.
Date published: 2021-05-08
Rated 5 out of 5 by from Easier and Faster than ever for TY 2020! The program seems to keep getting faster to use each year. I really like how the program remembers previous year's entries (and payment methods and destinations). One pet peeve is sometimes you are shown and actual tax form for missing information. As in you forgot to check a box or add an value to a field. I thought ALL of these would be covered in the interview format. I also wish previous entries for IRA tax basis and Mortgage was even more clear. The program does carry these values over but sometimes you are asked about them only to find a few screens later that the program does remember them--wish there was a previous year snapshot shown at the beginning of the IRA and Mortgage sections. Overall, great program and will use next year.
Date published: 2021-05-08
Rated 5 out of 5 by from Turbo tax is awesome. I will file my tax return ag This is the best software I ever used, Thank you very much.
Date published: 2021-05-08
Rated 5 out of 5 by from Excellent TurboTax TurboTax is easy to use and has help along the way if needed. Filed with confidence.
Date published: 2021-05-08
Rated 3 out of 5 by from Good but needs improvements More tips and details on information are needed. Wasn't sure what to answer in all areas and when you are taken to the website it should take you directly to what you have questions on. It takes you to the main site which is extremely annoying.
Date published: 2021-05-08
Rated 4 out of 5 by from Pretty good Pretty great. Just wish there was better verbiage for non-resident military situations. "We are residents of FL, but stationed in NC-therefore, no NC state tax needs to be paid.
Date published: 2021-05-08
Rated 5 out of 5 by from Turbo Tax is so easy to use. I found Turbo Tax so easy and helpful to use. The little tutorials on each topic were especially helpful to understand, which boosted my confidence in doing my taxes. This is my eighth year to use Turbo Tax, and I would recommend this product to others.
Date published: 2021-05-08
Rated 1 out of 5 by from Lots of new charges this year I am very unhappy with the changes in charges that Turbo Tax added this year. I paid $39.99 for my copy of Turbo at Costco which normally includes one free state. This year it did not. Each state was an additional $45. Since I live in PA and also do taxes for my Mom and sister in MN, bill was $95 for the two states. In addition I was charged $25 dollars for each state retun to actually file. $70 to file a state tax return. OUTRAGEOUS. Very unhappy with your new pricing model.
Date published: 2021-05-08
Rated 4 out of 5 by from Excellent People to Help - Live! Steven (CPA) was great...very personable, professional and super-helpful. Gave me additional tax-saving tips and 'gotchas' for next year as well!
Date published: 2021-05-08
All TurboTax® Offerings Reviews - Page 1752
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Very Intuitive I feel like the tax accountants are right here with me. I had a questions and an accountant called me back in less than 3 minutes as promised; it it an amazing service which I LOVE.
Date published: 2021-05-08
Rated 5 out of 5 by from Best tax help Could not complete this task without Turbo. Software makes it easy to complete the process each year. I would not consider using any other product.
Date published: 2021-05-08
Rated 5 out of 5 by from Easier and Faster than ever for TY 2020! The program seems to keep getting faster to use each year. I really like how the program remembers previous year's entries (and payment methods and destinations). One pet peeve is sometimes you are shown and actual tax form for missing information. As in you forgot to check a box or add an value to a field. I thought ALL of these would be covered in the interview format. I also wish previous entries for IRA tax basis and Mortgage was even more clear. The program does carry these values over but sometimes you are asked about them only to find a few screens later that the program does remember them--wish there was a previous year snapshot shown at the beginning of the IRA and Mortgage sections. Overall, great program and will use next year.
Date published: 2021-05-08
Rated 5 out of 5 by from Turbo tax is awesome. I will file my tax return ag This is the best software I ever used, Thank you very much.
Date published: 2021-05-08
Rated 5 out of 5 by from Excellent TurboTax TurboTax is easy to use and has help along the way if needed. Filed with confidence.
Date published: 2021-05-08
Rated 3 out of 5 by from Good but needs improvements More tips and details on information are needed. Wasn't sure what to answer in all areas and when you are taken to the website it should take you directly to what you have questions on. It takes you to the main site which is extremely annoying.
Date published: 2021-05-08
Rated 4 out of 5 by from Pretty good Pretty great. Just wish there was better verbiage for non-resident military situations. "We are residents of FL, but stationed in NC-therefore, no NC state tax needs to be paid.
Date published: 2021-05-08
Rated 5 out of 5 by from Turbo Tax is so easy to use. I found Turbo Tax so easy and helpful to use. The little tutorials on each topic were especially helpful to understand, which boosted my confidence in doing my taxes. This is my eighth year to use Turbo Tax, and I would recommend this product to others.
Date published: 2021-05-08
Rated 1 out of 5 by from Lots of new charges this year I am very unhappy with the changes in charges that Turbo Tax added this year. I paid $39.99 for my copy of Turbo at Costco which normally includes one free state. This year it did not. Each state was an additional $45. Since I live in PA and also do taxes for my Mom and sister in MN, bill was $95 for the two states. In addition I was charged $25 dollars for each state retun to actually file. $70 to file a state tax return. OUTRAGEOUS. Very unhappy with your new pricing model.
Date published: 2021-05-08
Rated 4 out of 5 by from Excellent People to Help - Live! Steven (CPA) was great...very personable, professional and super-helpful. Gave me additional tax-saving tips and 'gotchas' for next year as well!
Date published: 2021-05-08
All TurboTax® Offerings Reviews - Page 1752