TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 5 out of 5 by from Simply the best Three years straight no problem. Make sure to review your numbers with your cheaters on!
Date published: 2023-08-25
Rated 3 out of 5 by from Still has bugs that havent been fixed for years! Turbotax is a very comprehensive tool but it has 2 basic flaws: 1) It constantly updates versions but never tells you what has been fixed 2) When you find bugs, it is very hard to find a workaround and the bugs persist for many years. Example of bugs: 1) There are states that provide the option of itemizing even though you take federal standard deduction. These states require you to provide the federal forms and turbotax does not include those forms, so you cannot efile state. Example is the 8283 charitable contributions - you can dediuct from state and not federal. If you try to efile the state, you will not get the 8283. So you need to print the 8283 by selecting itemize under federal, print it and then go back to standard deduction and mail in your state return with the 8283. Another bug: If you use a personal car for business use and personal use and want to deduct the personal property tax - if you go through easystep, guaranteed you will get the wrong numbers plugged in the tax return. Turbotax will not warn you there is a problem and you will file an incorrect return. These bugs have been there for years and havent been ever addressed. Turbotax is for simple returns only,
Date published: 2023-08-25
Rated 5 out of 5 by from Good service Melaine was great. Thank you for helping owe so much.
Date published: 2023-08-25
Rated 2 out of 5 by from Turbo tax is great but has become too expensive I use to be able to pay my turbotax via my refund, now to do it they added an extra 39 processing fee which is ridiculous. I was already too far away to cancel and restart with another software. Next year i will look at different options. I hate how it slipped on me at the end
Date published: 2023-08-25
Rated 4 out of 5 by from Always evolving / improving Have used Turbo Tax for over ten years, keeps getting updated with new tax laws and overall program operation.
Date published: 2023-08-24
Rated 5 out of 5 by from Turbotax is awesome I enjoy it because is easy to do............................................................................................................................................................................................................
Date published: 2023-08-24
Rated 5 out of 5 by from User-Friendly and Highly Recommendable System Overall, user-friendly and a great system to utilize by everyone.
Date published: 2023-08-24
Rated 5 out of 5 by from Great product Helped me correct some errors. It is easy to use and store.
Date published: 2023-08-24
Rated 5 out of 5 by from Awesome experience I dislike doing taxes, but TurboTax makes it sooo easy, Thx
Date published: 2023-08-24
Rated 5 out of 5 by from LOVE TURBOTAX I love how user friendly this platform is to use and how there are guides to help you understand terms and you can always upgrade your membership to speak to tax experts. if not, it's still very easy to file.
Date published: 2023-08-24
All TurboTax® Offerings Reviews - Page 176
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Simply the best Three years straight no problem. Make sure to review your numbers with your cheaters on!
Date published: 2023-08-25
Rated 3 out of 5 by from Still has bugs that havent been fixed for years! Turbotax is a very comprehensive tool but it has 2 basic flaws: 1) It constantly updates versions but never tells you what has been fixed 2) When you find bugs, it is very hard to find a workaround and the bugs persist for many years. Example of bugs: 1) There are states that provide the option of itemizing even though you take federal standard deduction. These states require you to provide the federal forms and turbotax does not include those forms, so you cannot efile state. Example is the 8283 charitable contributions - you can dediuct from state and not federal. If you try to efile the state, you will not get the 8283. So you need to print the 8283 by selecting itemize under federal, print it and then go back to standard deduction and mail in your state return with the 8283. Another bug: If you use a personal car for business use and personal use and want to deduct the personal property tax - if you go through easystep, guaranteed you will get the wrong numbers plugged in the tax return. Turbotax will not warn you there is a problem and you will file an incorrect return. These bugs have been there for years and havent been ever addressed. Turbotax is for simple returns only,
Date published: 2023-08-25
Rated 5 out of 5 by from Good service Melaine was great. Thank you for helping owe so much.
Date published: 2023-08-25
Rated 2 out of 5 by from Turbo tax is great but has become too expensive I use to be able to pay my turbotax via my refund, now to do it they added an extra 39 processing fee which is ridiculous. I was already too far away to cancel and restart with another software. Next year i will look at different options. I hate how it slipped on me at the end
Date published: 2023-08-25
Rated 4 out of 5 by from Always evolving / improving Have used Turbo Tax for over ten years, keeps getting updated with new tax laws and overall program operation.
Date published: 2023-08-24
Rated 5 out of 5 by from Turbotax is awesome I enjoy it because is easy to do............................................................................................................................................................................................................
Date published: 2023-08-24
Rated 5 out of 5 by from User-Friendly and Highly Recommendable System Overall, user-friendly and a great system to utilize by everyone.
Date published: 2023-08-24
Rated 5 out of 5 by from Great product Helped me correct some errors. It is easy to use and store.
Date published: 2023-08-24
Rated 5 out of 5 by from Awesome experience I dislike doing taxes, but TurboTax makes it sooo easy, Thx
Date published: 2023-08-24
Rated 5 out of 5 by from LOVE TURBOTAX I love how user friendly this platform is to use and how there are guides to help you understand terms and you can always upgrade your membership to speak to tax experts. if not, it's still very easy to file.
Date published: 2023-08-24
All TurboTax® Offerings Reviews - Page 176