TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 4 out of 5 by from easy The step by step is very user friendly, did not take me much time to go over everything.
Date published: 2022-04-14
Rated 5 out of 5 by from Easy Every Year Family member used this tax program in the past. I did not speak with any representatives. However, it GREAT!
Date published: 2022-04-14
Rated 5 out of 5 by from turbo tax easy to follow instruction and the price was terrific
Date published: 2022-04-14
Rated 5 out of 5 by from Good year after year I have used Turbotax for years and keep going back.
Date published: 2022-04-14
Rated 3 out of 5 by from Not too happy with Cost Way too many graphics this year! Fee is ridiculous. Taxact is half the price for the same service. This is my 8th and final year using turbo tax it is out of my reach even with the $20 USAA discount.
Date published: 2022-04-14
Rated 5 out of 5 by from Turbo Tax - 3rd year - Still happy This year I didn't need too much telephone help, even though I had to report an unusual investment sale. It linked me to a program to import the need info AT NO EXTRA COST! As always, anytime I did need help, I got the very quick response. The only thing that wasn't great is that when I logged on, it automatically brought me to the product I used last year, which was more expensive. I should have checked, but it said "don't pay until your done", so I thought I could choose the product at the end. There are certain circumstances where you could change, but I had to start over, but it didn't take very long at all. So glad a friend & my daughter recommended Turbo Tax. The last CPA I used would send a "packet" to make me do most of the work, but charged me $450!! He also forgot to report my pension contributions & I didn't find out until AFTER he filed my next year's return, so that was wrong too! I owed money & was charged penalties for the prior year. The guy before that forgot to add income AND taxes I pre-paid in relation to that income ( & I paid him to do those numbers for me too! Also forgot I sold a home & bought a home. Had the wrong address on my return! He also charged a lot of money. No mistakes like that with Turbo
Date published: 2022-04-14
Rated 5 out of 5 by from TurboTax is awesome and I'm very pleased each year For the 8th year in a row, TurboTax is amazing. they walk you thru each step and I love the ability to talk with a live agent. Also at completion, I love that an agent reviews my completed form.
Date published: 2022-04-14
Rated 5 out of 5 by from Honestly, made things much less of a hassle I was extremely intimidated worried about doing my taxes on my own for the first time. I did have some help from my family, but I managed to file all of this without any issue, and it was extremely helpful, taking me step by step through it!
Date published: 2022-04-14
Rated 3 out of 5 by from TT falls short For the last 3 years I have had a problem inputting Foreign pension information. I have tried various work a rounds and some have helped in the past. this year everything I try has been rejected. Please work out a solution.
Date published: 2022-04-14
Rated 4 out of 5 by from Full Service was much better this year, huge thank Andre was great.. my Tax Prep Assistant needed help, and my first Expert was unresponsive so I had to be reassigned.
Date published: 2022-04-14
All TurboTax® Offerings Reviews - Page 1689
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from easy The step by step is very user friendly, did not take me much time to go over everything.
Date published: 2022-04-14
Rated 5 out of 5 by from Easy Every Year Family member used this tax program in the past. I did not speak with any representatives. However, it GREAT!
Date published: 2022-04-14
Rated 5 out of 5 by from turbo tax easy to follow instruction and the price was terrific
Date published: 2022-04-14
Rated 5 out of 5 by from Good year after year I have used Turbotax for years and keep going back.
Date published: 2022-04-14
Rated 3 out of 5 by from Not too happy with Cost Way too many graphics this year! Fee is ridiculous. Taxact is half the price for the same service. This is my 8th and final year using turbo tax it is out of my reach even with the $20 USAA discount.
Date published: 2022-04-14
Rated 5 out of 5 by from Turbo Tax - 3rd year - Still happy This year I didn't need too much telephone help, even though I had to report an unusual investment sale. It linked me to a program to import the need info AT NO EXTRA COST! As always, anytime I did need help, I got the very quick response. The only thing that wasn't great is that when I logged on, it automatically brought me to the product I used last year, which was more expensive. I should have checked, but it said "don't pay until your done", so I thought I could choose the product at the end. There are certain circumstances where you could change, but I had to start over, but it didn't take very long at all. So glad a friend & my daughter recommended Turbo Tax. The last CPA I used would send a "packet" to make me do most of the work, but charged me $450!! He also forgot to report my pension contributions & I didn't find out until AFTER he filed my next year's return, so that was wrong too! I owed money & was charged penalties for the prior year. The guy before that forgot to add income AND taxes I pre-paid in relation to that income ( & I paid him to do those numbers for me too! Also forgot I sold a home & bought a home. Had the wrong address on my return! He also charged a lot of money. No mistakes like that with Turbo
Date published: 2022-04-14
Rated 5 out of 5 by from TurboTax is awesome and I'm very pleased each year For the 8th year in a row, TurboTax is amazing. they walk you thru each step and I love the ability to talk with a live agent. Also at completion, I love that an agent reviews my completed form.
Date published: 2022-04-14
Rated 5 out of 5 by from Honestly, made things much less of a hassle I was extremely intimidated worried about doing my taxes on my own for the first time. I did have some help from my family, but I managed to file all of this without any issue, and it was extremely helpful, taking me step by step through it!
Date published: 2022-04-14
Rated 3 out of 5 by from TT falls short For the last 3 years I have had a problem inputting Foreign pension information. I have tried various work a rounds and some have helped in the past. this year everything I try has been rejected. Please work out a solution.
Date published: 2022-04-14
Rated 4 out of 5 by from Full Service was much better this year, huge thank Andre was great.. my Tax Prep Assistant needed help, and my first Expert was unresponsive so I had to be reassigned.
Date published: 2022-04-14
All TurboTax® Offerings Reviews - Page 1689