TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

(4.6/5 | 294025 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Turbo Tax Deluxe should have been all I needed but First. I got the CD I requested months ago. When I put it in the CD drive it did not work. I tried it a couple of times then I went on- line and on- line worked. However, there must have been some kind of problem with the software or something as the process took more than twice as long as last year. It continuously kept going back over everything and most of it did not need any edit or anything the original input was correct. It also went over and over again other unusual things that I did not need but I finally got my Federal return electronically filed with a refund to my bank. IRS accepted the return. The state return for California was a whole other problem. Once again continuously going back over information I had supplied that was correct. When I tried to electronically file my state return they charged me $49 dollars and also charged me $89 for Premier. It seemed to continually ask me to upgrade and I always declined so I think Turbo Tax should refund me the $89. Also the state return kept saying to Electronically file the return but when I clicked to file it popped up "just one more thing" many times and I was not able to file the state return and do not know how to get it done.
Date published: 2022-04-16
Rated 5 out of 5 by from easy to use as the correct question very intuitive. easy they answer calls and questions
Date published: 2022-04-16
Rated 5 out of 5 by from Turbotax is awesome Had to do my taxes super last minute and Turbotax made it super easy and fast.
Date published: 2022-04-16
Rated 5 out of 5 by from TurboTax is a LifeSaver! I've used TurboTax for more than a decade including self-employment filing!
Date published: 2022-04-16
Rated 5 out of 5 by from Easy to work with Makes things very easy to file! I am very satisfied with Turbo Tax
Date published: 2022-04-16
Rated 5 out of 5 by from Kristy Kristy was great in helping me! That's all I have to say
Date published: 2022-04-16
Rated 5 out of 5 by from SOLID Easy and my tax expert was perfect, will use again
Date published: 2022-04-16
Rated 5 out of 5 by from Lots of questions and responsive agents if needed I needed to talk to a live person (2 days before deadline) and I was able to talk to someone in 30 seconds!
Date published: 2022-04-16
Rated 5 out of 5 by from Good Show! Easy to fill out - questions were straight-forward.
Date published: 2022-04-16
Rated 5 out of 5 by from Easy to Use Overall easy to use. Good guidance through the process.
Date published: 2022-04-16
All TurboTax® Offerings Reviews - Page 1673
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax Deluxe should have been all I needed but First. I got the CD I requested months ago. When I put it in the CD drive it did not work. I tried it a couple of times then I went on- line and on- line worked. However, there must have been some kind of problem with the software or something as the process took more than twice as long as last year. It continuously kept going back over everything and most of it did not need any edit or anything the original input was correct. It also went over and over again other unusual things that I did not need but I finally got my Federal return electronically filed with a refund to my bank. IRS accepted the return. The state return for California was a whole other problem. Once again continuously going back over information I had supplied that was correct. When I tried to electronically file my state return they charged me $49 dollars and also charged me $89 for Premier. It seemed to continually ask me to upgrade and I always declined so I think Turbo Tax should refund me the $89. Also the state return kept saying to Electronically file the return but when I clicked to file it popped up "just one more thing" many times and I was not able to file the state return and do not know how to get it done.
Date published: 2022-04-16
Rated 5 out of 5 by from easy to use as the correct question very intuitive. easy they answer calls and questions
Date published: 2022-04-16
Rated 5 out of 5 by from Turbotax is awesome Had to do my taxes super last minute and Turbotax made it super easy and fast.
Date published: 2022-04-16
Rated 5 out of 5 by from TurboTax is a LifeSaver! I've used TurboTax for more than a decade including self-employment filing!
Date published: 2022-04-16
Rated 5 out of 5 by from Easy to work with Makes things very easy to file! I am very satisfied with Turbo Tax
Date published: 2022-04-16
Rated 5 out of 5 by from Kristy Kristy was great in helping me! That's all I have to say
Date published: 2022-04-16
Rated 5 out of 5 by from SOLID Easy and my tax expert was perfect, will use again
Date published: 2022-04-16
Rated 5 out of 5 by from Lots of questions and responsive agents if needed I needed to talk to a live person (2 days before deadline) and I was able to talk to someone in 30 seconds!
Date published: 2022-04-16
Rated 5 out of 5 by from Good Show! Easy to fill out - questions were straight-forward.
Date published: 2022-04-16
Rated 5 out of 5 by from Easy to Use Overall easy to use. Good guidance through the process.
Date published: 2022-04-16
All TurboTax® Offerings Reviews - Page 1673