TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 5 out of 5 by from Easy to understand and complete Very easy to go through the many windows necessary to complete the tax forms. Plenty of links for further info and tips. If you can't find it from these, then a google query usually gets you the answer you seek.
Date published: 2021-05-08
Rated 4 out of 5 by from TurboTax Reveiw I've always used TurboTax and it has met my needs.
Date published: 2021-05-08
Rated 5 out of 5 by from Awesome Great loved working with Turbotax each year to help me get my refunds
Date published: 2021-05-08
Rated 5 out of 5 by from Fab. All good, easy to navigate. Happy that I renew every year.
Date published: 2021-05-08
Rated 4 out of 5 by from Turbo Tax Really is Great...BUT I was supposed to get a FREE State Return to go with my Federal but had to pay $25 at the end while filing. Now if I want my $25 back I have to sit through the one thing I DON'T like about Turbo Tax: their voice activated phone system. If it wasn't for the unpleasant experience when I call (once you get a live person it's fine...if you can get that far without screaming your head off because their voice recognition software thinks you want a ham sandwich), I would give them 10 stars. The actual people there are terrific. I would love to get my $25 back if anyone at the company reads this. I would then be happy to submit a 5-Star review then as well, as opposed to a 4-Star.
Date published: 2021-05-08
Rated 5 out of 5 by from Turbo Tax makes tax time less painful Walked me through each section and only took me an hour to file.
Date published: 2021-05-08
Rated 2 out of 5 by from Hung up on me and then didn't answer questions First person I talked to got disconnected. No problem.. but then they should have called me back. Instead she just requested to view my screen again. Then she moused around the screen trying to tell me something. Given that she did not call me back and there was no chat window or anything... how did she expect to finish helping me? So I chatted in again with some straightforward questions but then just got told to go answer the questions again. My question can't be answered by just going back to the list.
Date published: 2021-05-08
Rated 5 out of 5 by from Been using this product for many many years There are a few issues this year that I never experienced in prior years. Maybe the pandemic caused this. lol
Date published: 2021-05-08
Rated 3 out of 5 by from Great only when things are simple. Great only when things are simple. becomes difficult to use when complicated situations
Date published: 2021-05-08
Rated 5 out of 5 by from Taxes are easy Turbotax guides me through the whole process, it's do easy! I just need to make sure all documentation is neatly piled on the table before I start. Then it's easy peasy!
Date published: 2021-05-08
All TurboTax® Offerings Reviews - Page 1673
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Easy to understand and complete Very easy to go through the many windows necessary to complete the tax forms. Plenty of links for further info and tips. If you can't find it from these, then a google query usually gets you the answer you seek.
Date published: 2021-05-08
Rated 4 out of 5 by from TurboTax Reveiw I've always used TurboTax and it has met my needs.
Date published: 2021-05-08
Rated 5 out of 5 by from Awesome Great loved working with Turbotax each year to help me get my refunds
Date published: 2021-05-08
Rated 5 out of 5 by from Fab. All good, easy to navigate. Happy that I renew every year.
Date published: 2021-05-08
Rated 4 out of 5 by from Turbo Tax Really is Great...BUT I was supposed to get a FREE State Return to go with my Federal but had to pay $25 at the end while filing. Now if I want my $25 back I have to sit through the one thing I DON'T like about Turbo Tax: their voice activated phone system. If it wasn't for the unpleasant experience when I call (once you get a live person it's fine...if you can get that far without screaming your head off because their voice recognition software thinks you want a ham sandwich), I would give them 10 stars. The actual people there are terrific. I would love to get my $25 back if anyone at the company reads this. I would then be happy to submit a 5-Star review then as well, as opposed to a 4-Star.
Date published: 2021-05-08
Rated 5 out of 5 by from Turbo Tax makes tax time less painful Walked me through each section and only took me an hour to file.
Date published: 2021-05-08
Rated 2 out of 5 by from Hung up on me and then didn't answer questions First person I talked to got disconnected. No problem.. but then they should have called me back. Instead she just requested to view my screen again. Then she moused around the screen trying to tell me something. Given that she did not call me back and there was no chat window or anything... how did she expect to finish helping me? So I chatted in again with some straightforward questions but then just got told to go answer the questions again. My question can't be answered by just going back to the list.
Date published: 2021-05-08
Rated 5 out of 5 by from Been using this product for many many years There are a few issues this year that I never experienced in prior years. Maybe the pandemic caused this. lol
Date published: 2021-05-08
Rated 3 out of 5 by from Great only when things are simple. Great only when things are simple. becomes difficult to use when complicated situations
Date published: 2021-05-08
Rated 5 out of 5 by from Taxes are easy Turbotax guides me through the whole process, it's do easy! I just need to make sure all documentation is neatly piled on the table before I start. Then it's easy peasy!
Date published: 2021-05-08
All TurboTax® Offerings Reviews - Page 1673