TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
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Rated 1 out of 5 by from NJ State Return Can Not Be Transmitted Electronica The New Jersey State Corp return can not be transmitted electronically, as required by the State of New Jersey. I will not be using Turbo Tax again.
Date published: 2022-04-14
Rated 3 out of 5 by from Not as deceptive as last year's instructions TurboTax fees were a bit more clear this year and the free version (I've typically filed what used to be the form 1040EZ) actually worked this time.
Date published: 2022-04-14
Rated 4 out of 5 by from Great Product Nice product and great supporting documents. One small thing i was not able to find the import link for crypto currency. I had to type
Date published: 2022-04-14
Rated 5 out of 5 by from Gets you the highest refund! Turbo tax gets you the highest refund. I compared with several other tax prep services and you are covered if the IRS wants to audit you. They have your back!
Date published: 2022-04-14
Rated 1 out of 5 by from Turbotax is lobbying to make taxes harder The software is fine, but it is only required because Turbotax lobbies congress to prevent taxes from being done automatically
Date published: 2022-04-14
Rated 3 out of 5 by from Turbo Tax was vexxing this year I had what should not have been that complicated a return, but from the get-go, I had to ask for help from turbo tax representatives. Some were better than others, and one clearly understood what I needed to do, both from a tax perspective and a tubotax perspective to get to the correct amount owed. Unfortunately, he was the first person I spoke with and I was unsure of some information I needed before proceeding. I never spoke to someone as knowledgeable, particularly about how to enter this particular issue into turbotax again. After speaking with about 5 turbotax CPAs/tax people, I gave up and decided to use the full service tax option in turbotax. I assumed, since it was all turbotax, that I would be able to just shift from the do it myself part to full service without re-entering all my information. This was completely false and it took another large piece of time and effort to switch. Kimberli was great and she did help with my issue, but it took an extra week for this process, and that has just delayed my tax return, which I had hoped to complete the last week in March. I used to love turbotax and I don't love it any more. I may or may not use it again next year to file my return. But, I would love to love it again because for so many years it made filing my return easy. That was not the case this year.
Date published: 2022-04-14
Rated 5 out of 5 by from Awesome Program This is a very User friendly program. Easy to use.
Date published: 2022-04-14
Rated 5 out of 5 by from Easier than I expected I only needed to have a single chat, but the expert answered my question.
Date published: 2022-04-14
Rated 5 out of 5 by from Turbo Tax was very helpful The experts were very patient and walked us through all of our questions
Date published: 2022-04-14
Rated 5 out of 5 by from Great service & easy easy to use. quick and simple. easier if you upload your w2
Date published: 2022-04-14
All TurboTax® Offerings Reviews - Page 1656
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from NJ State Return Can Not Be Transmitted Electronica The New Jersey State Corp return can not be transmitted electronically, as required by the State of New Jersey. I will not be using Turbo Tax again.
Date published: 2022-04-14
Rated 3 out of 5 by from Not as deceptive as last year's instructions TurboTax fees were a bit more clear this year and the free version (I've typically filed what used to be the form 1040EZ) actually worked this time.
Date published: 2022-04-14
Rated 4 out of 5 by from Great Product Nice product and great supporting documents. One small thing i was not able to find the import link for crypto currency. I had to type
Date published: 2022-04-14
Rated 5 out of 5 by from Gets you the highest refund! Turbo tax gets you the highest refund. I compared with several other tax prep services and you are covered if the IRS wants to audit you. They have your back!
Date published: 2022-04-14
Rated 1 out of 5 by from Turbotax is lobbying to make taxes harder The software is fine, but it is only required because Turbotax lobbies congress to prevent taxes from being done automatically
Date published: 2022-04-14
Rated 3 out of 5 by from Turbo Tax was vexxing this year I had what should not have been that complicated a return, but from the get-go, I had to ask for help from turbo tax representatives. Some were better than others, and one clearly understood what I needed to do, both from a tax perspective and a tubotax perspective to get to the correct amount owed. Unfortunately, he was the first person I spoke with and I was unsure of some information I needed before proceeding. I never spoke to someone as knowledgeable, particularly about how to enter this particular issue into turbotax again. After speaking with about 5 turbotax CPAs/tax people, I gave up and decided to use the full service tax option in turbotax. I assumed, since it was all turbotax, that I would be able to just shift from the do it myself part to full service without re-entering all my information. This was completely false and it took another large piece of time and effort to switch. Kimberli was great and she did help with my issue, but it took an extra week for this process, and that has just delayed my tax return, which I had hoped to complete the last week in March. I used to love turbotax and I don't love it any more. I may or may not use it again next year to file my return. But, I would love to love it again because for so many years it made filing my return easy. That was not the case this year.
Date published: 2022-04-14
Rated 5 out of 5 by from Awesome Program This is a very User friendly program. Easy to use.
Date published: 2022-04-14
Rated 5 out of 5 by from Easier than I expected I only needed to have a single chat, but the expert answered my question.
Date published: 2022-04-14
Rated 5 out of 5 by from Turbo Tax was very helpful The experts were very patient and walked us through all of our questions
Date published: 2022-04-14
Rated 5 out of 5 by from Great service & easy easy to use. quick and simple. easier if you upload your w2
Date published: 2022-04-14
All TurboTax® Offerings Reviews - Page 1656