TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

(4.6/5 | 294023 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Great Experience - Used live help Several times I upgraded to Deluxe Plus with live help this year. I sold my home last year and wanted the extra help plus the added benefit of tax advice for next year. Great experience with the live help, everyone was professional and I feel confident that my return is correct.
Date published: 2022-04-16
Rated 4 out of 5 by from Good - but could be improved Each year I'm confused on the entry wizard for Schedule E related to rental income and expenses. I rent a second home part of the year. In the wizard for the entering rental expenses I always struggle to remember whether I should enter the total year expenses, enter the expenses for only the duration of the time I'm renting, or prorate based on the ratio of days rented over course of year. Each year I basically 'reverse engineer' that TurbaTax is doing the prorating and I need to figure out which method used. All this could be spelled out more clearly, with a clear switch that allows me to disable the TurboTax prorating and apply my own, if desired. Without more transparency its hard to trust that TurboTax is making the correct calculations. Very frustrating.
Date published: 2022-04-16
Rated 5 out of 5 by from Turbo Tax is great! This is the second year I have used Turbo Tax. It explains everything clearly and was very easy to follow. I will use Turbo Tax again!
Date published: 2022-04-16
Rated 5 out of 5 by from great reviews Nothing bad about about Turbo Tax Online Free Edition once I figured out which software was for the free filing. I had to fill out the software twice to get the free filing.
Date published: 2022-04-16
Rated 5 out of 5 by from time saver! Easy to use when filing on your own. Explanations to most of the items makes me feel that I am not missing any deductions. The final reviews check all the numbers so I don't have to worry about being audited (Not that the IRS should be putting manpower to audit litt'l ol' me instead of the big fish)
Date published: 2022-04-16
Rated 5 out of 5 by from Couldn't have done it without YOU! Another year of great assistance from TurboTax. Made my filing precise and easy to follow. Always learn something new as well. The process made me feel at ease and gave me peace of mind.
Date published: 2022-04-16
Rated 3 out of 5 by from average tough to get full information when there’s a question. Too much is automated
Date published: 2022-04-16
Rated 5 out of 5 by from Turbo Tax Was Great It was very friendly user and had plenty of help. Will use again.
Date published: 2022-04-16
Rated 4 out of 5 by from I've used Turbox Tax for several years and am quit Turbo Tax has worked great for me for years. Even easier once you have used it because it transfers information from the previous year's return. Even reminded me of a charitable contribution I used last year but forgot to include in this year's form.
Date published: 2022-04-16
Rated 5 out of 5 by from my taxes It was a great help to me and my mom. we think it is awesome .
Date published: 2022-04-16
All TurboTax® Offerings Reviews - Page 1656
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great Experience - Used live help Several times I upgraded to Deluxe Plus with live help this year. I sold my home last year and wanted the extra help plus the added benefit of tax advice for next year. Great experience with the live help, everyone was professional and I feel confident that my return is correct.
Date published: 2022-04-16
Rated 4 out of 5 by from Good - but could be improved Each year I'm confused on the entry wizard for Schedule E related to rental income and expenses. I rent a second home part of the year. In the wizard for the entering rental expenses I always struggle to remember whether I should enter the total year expenses, enter the expenses for only the duration of the time I'm renting, or prorate based on the ratio of days rented over course of year. Each year I basically 'reverse engineer' that TurbaTax is doing the prorating and I need to figure out which method used. All this could be spelled out more clearly, with a clear switch that allows me to disable the TurboTax prorating and apply my own, if desired. Without more transparency its hard to trust that TurboTax is making the correct calculations. Very frustrating.
Date published: 2022-04-16
Rated 5 out of 5 by from Turbo Tax is great! This is the second year I have used Turbo Tax. It explains everything clearly and was very easy to follow. I will use Turbo Tax again!
Date published: 2022-04-16
Rated 5 out of 5 by from great reviews Nothing bad about about Turbo Tax Online Free Edition once I figured out which software was for the free filing. I had to fill out the software twice to get the free filing.
Date published: 2022-04-16
Rated 5 out of 5 by from time saver! Easy to use when filing on your own. Explanations to most of the items makes me feel that I am not missing any deductions. The final reviews check all the numbers so I don't have to worry about being audited (Not that the IRS should be putting manpower to audit litt'l ol' me instead of the big fish)
Date published: 2022-04-16
Rated 5 out of 5 by from Couldn't have done it without YOU! Another year of great assistance from TurboTax. Made my filing precise and easy to follow. Always learn something new as well. The process made me feel at ease and gave me peace of mind.
Date published: 2022-04-16
Rated 3 out of 5 by from average tough to get full information when there’s a question. Too much is automated
Date published: 2022-04-16
Rated 5 out of 5 by from Turbo Tax Was Great It was very friendly user and had plenty of help. Will use again.
Date published: 2022-04-16
Rated 4 out of 5 by from I've used Turbox Tax for several years and am quit Turbo Tax has worked great for me for years. Even easier once you have used it because it transfers information from the previous year's return. Even reminded me of a charitable contribution I used last year but forgot to include in this year's form.
Date published: 2022-04-16
Rated 5 out of 5 by from my taxes It was a great help to me and my mom. we think it is awesome .
Date published: 2022-04-16
All TurboTax® Offerings Reviews - Page 1656