TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281680 reviews)
Star ratings are from 2021
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Rated 4 out of 5 by from Turbo Tax 2020 Review TurboTax is easy to navigate. Some forms such as stocks and dividends do not populate easily or have to be manually entered. I have hundreds of stocks in Robinhood for example and it would not pull most of the information in automatically once I signed into the account.
Date published: 2021-10-15
Rated 5 out of 5 by from Great experience, for 10+ years Easy to use and seems accurate. Much simpler than the old days of hand-writing or typing tax returns!
Date published: 2021-10-15
Rated 4 out of 5 by from Turbo Tax was very helpful this year I need some guidance on completing F1116 and FSI -> Actually how to access them in the software, it was difficult at first and difficult to get a little help but once I got an agent on Chat it went well I learned some new thing on printing forms etc. this year.
Date published: 2021-10-15
Rated 3 out of 5 by from Does not handle many issues, including NOL Does not handle NOL. Therefore I had to file my federal taxes by mail. Since I could not file my file taxes by mail, I could not file my state taxes by electronically. New York requires you to file electronically if you use software to prepare your taxes. I had to call Turbotax multiple times regarding the NOL and not being able to file electronically. Most of the time I got help to solve the problem; however I heard one lady who did not hang up the phone and was a lawyer called me a "Horrible Person". She closed the case; I called back and the next person helped me.
Date published: 2021-10-15
Rated 2 out of 5 by from Does not handle K1's at all Don't use if you have any K1's at all. Works well for simple returns.
Date published: 2021-10-15
Rated 3 out of 5 by from Worst experience ever I've used TurboTax for over 10 years. This was worst experience ever, with blank pop-up windows seeming to freeze and only workaround a user suggested change to resolution. Extremely frustrating! Wasted hours!
Date published: 2021-10-15
Rated 5 out of 5 by from Really Easy And Consistent; Improvement Suggestion I have been using TurboTax for 20+ years. It is consistent and makes the process as painless as possible. I would like to suggest that for charities, you have the program auto-arrange the ones entered from a previous year alphabetically. And it would be good to have direct entry for all of them on one page if they are simple one-time donations, rather than having to Edit each one.
Date published: 2021-10-15
Rated 5 out of 5 by from Awesome It was a great experience, it was fast and accurate response.
Date published: 2021-10-15
Rated 5 out of 5 by from I love Turbo Tax! I loved my agent and provided comments in the other sections. He was very knowledable and patient. BEST EXPERIENCE EVER!
Date published: 2021-10-15
Rated 5 out of 5 by from Turbo Tax Shut Down Temporarily I waited till the last minutes and completed my taxes in the early AM hours on the last day of online e-filing, then saw screen message that e-filing was over. I didn't panic because TurboTax had always been so "last minute reliable" I called was told there was a temporary glitch, so I waited and e-filing was smooth as always. Thanks.
Date published: 2021-10-15
All TurboTax® Offerings Reviews - Page 1600
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbo Tax 2020 Review TurboTax is easy to navigate. Some forms such as stocks and dividends do not populate easily or have to be manually entered. I have hundreds of stocks in Robinhood for example and it would not pull most of the information in automatically once I signed into the account.
Date published: 2021-10-15
Rated 5 out of 5 by from Great experience, for 10+ years Easy to use and seems accurate. Much simpler than the old days of hand-writing or typing tax returns!
Date published: 2021-10-15
Rated 4 out of 5 by from Turbo Tax was very helpful this year I need some guidance on completing F1116 and FSI -> Actually how to access them in the software, it was difficult at first and difficult to get a little help but once I got an agent on Chat it went well I learned some new thing on printing forms etc. this year.
Date published: 2021-10-15
Rated 3 out of 5 by from Does not handle many issues, including NOL Does not handle NOL. Therefore I had to file my federal taxes by mail. Since I could not file my file taxes by mail, I could not file my state taxes by electronically. New York requires you to file electronically if you use software to prepare your taxes. I had to call Turbotax multiple times regarding the NOL and not being able to file electronically. Most of the time I got help to solve the problem; however I heard one lady who did not hang up the phone and was a lawyer called me a "Horrible Person". She closed the case; I called back and the next person helped me.
Date published: 2021-10-15
Rated 2 out of 5 by from Does not handle K1's at all Don't use if you have any K1's at all. Works well for simple returns.
Date published: 2021-10-15
Rated 3 out of 5 by from Worst experience ever I've used TurboTax for over 10 years. This was worst experience ever, with blank pop-up windows seeming to freeze and only workaround a user suggested change to resolution. Extremely frustrating! Wasted hours!
Date published: 2021-10-15
Rated 5 out of 5 by from Really Easy And Consistent; Improvement Suggestion I have been using TurboTax for 20+ years. It is consistent and makes the process as painless as possible. I would like to suggest that for charities, you have the program auto-arrange the ones entered from a previous year alphabetically. And it would be good to have direct entry for all of them on one page if they are simple one-time donations, rather than having to Edit each one.
Date published: 2021-10-15
Rated 5 out of 5 by from Awesome It was a great experience, it was fast and accurate response.
Date published: 2021-10-15
Rated 5 out of 5 by from I love Turbo Tax! I loved my agent and provided comments in the other sections. He was very knowledable and patient. BEST EXPERIENCE EVER!
Date published: 2021-10-15
Rated 5 out of 5 by from Turbo Tax Shut Down Temporarily I waited till the last minutes and completed my taxes in the early AM hours on the last day of online e-filing, then saw screen message that e-filing was over. I didn't panic because TurboTax had always been so "last minute reliable" I called was told there was a temporary glitch, so I waited and e-filing was smooth as always. Thanks.
Date published: 2021-10-15
All TurboTax® Offerings Reviews - Page 1600