TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from Happy Taxpayer I have enjoyed using Turbotax for many years. The process is very easy and thorough.
Date published: 2022-04-14
Rated 3 out of 5 by from TurboTax IRS Penalty and Interest As I prepare my returns, TurboTax said I owe Penalty and Interest but yet did not show an option to pay this nor did it during payment ask if I wanted to pay penalty.
Date published: 2022-04-14
Rated 2 out of 5 by from Way to expensive. Didn't know about extra processing fee until ready to file! Kind of a rip off when already paying to file!
Date published: 2022-04-14
Rated 2 out of 5 by from Frustrating experience We stepped in to help my 89 year old father in law with taxes thinking it would be simple. After hours of frustration and at least 2 hours total with their chat online and Facebook we found a bug that wouldn't allow us to claim one pension as tax free in our state. The chat person persevered and finally found a workaround.
Date published: 2022-04-14
Rated 1 out of 5 by from MOST UNPLEASANT EXPERIENCE IN 30+ YRS FILING TAXES I AM VERY UNHAPPY!!! I'VE WASN'T ABLE TO FILE FOR FREE AS I DID LAST YEAR AND NOTHING IN MY LIFE HAS CHANGED. I BELIEVED I WAS FILING FOR FREE UNTIL THE END WHEN ALL THE HIDDEN FEES WERE FINALLY MADE OBVIOUS THEN TOLD I WOULD NEED TO START OVER TO FILE FOR FREE. VERY MISLEADING!!! FEES FOR PAYMENT METHOD ALSO HIDDEN. TURBO TAX WANTED TO CHARGE ANOTHER $39 FOR THE PAYMENT METHOD I ORIGINALLY CHOOSE, I WAS SUCCESSFUL IN GETTING RID OF THAT FEE AFTER WASTING 30 MINUTES BACKTRACKING! I WILL NEVER USE TURBO TAX AGAIN!!! WOULD GIVE 0 STARS IF IT WAS AN OPTION!!!
Date published: 2022-04-14
Rated 5 out of 5 by from Turbo Tax is the BEST! I've been using Turbo Tax as long as I can remember. I can depend on all my questions or situations to be handled in a professional manner. Thank you, Turbo Tax, for always coming through!
Date published: 2022-04-14
Rated 5 out of 5 by from The Best For Your Tax Preparation Have always used Turbo Tax and will continue to do so for years to come.
Date published: 2022-04-14
Rated 4 out of 5 by from easy & simple was nervous but went great! was easy and simple was nervous but went great! will do again next year.
Date published: 2022-04-14
Rated 5 out of 5 by from Makes it easy Convenient, good value. This is why we use TurboTax.
Date published: 2022-04-14
Rated 5 out of 5 by from Taxes done right!!! I have been a long standing, loyal, customer of Turbo tax for 20 plus years. I have never been disappointed by their service and commitment. I used more of their live help this year as my needs have grown. I can not say enough about Turbo tax. Great Job as always!!!!! Thank you to my tax preparers help, Joe.
Date published: 2022-04-14
All TurboTax® Offerings Reviews - Page 1600
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Happy Taxpayer I have enjoyed using Turbotax for many years. The process is very easy and thorough.
Date published: 2022-04-14
Rated 3 out of 5 by from TurboTax IRS Penalty and Interest As I prepare my returns, TurboTax said I owe Penalty and Interest but yet did not show an option to pay this nor did it during payment ask if I wanted to pay penalty.
Date published: 2022-04-14
Rated 2 out of 5 by from Way to expensive. Didn't know about extra processing fee until ready to file! Kind of a rip off when already paying to file!
Date published: 2022-04-14
Rated 2 out of 5 by from Frustrating experience We stepped in to help my 89 year old father in law with taxes thinking it would be simple. After hours of frustration and at least 2 hours total with their chat online and Facebook we found a bug that wouldn't allow us to claim one pension as tax free in our state. The chat person persevered and finally found a workaround.
Date published: 2022-04-14
Rated 1 out of 5 by from MOST UNPLEASANT EXPERIENCE IN 30+ YRS FILING TAXES I AM VERY UNHAPPY!!! I'VE WASN'T ABLE TO FILE FOR FREE AS I DID LAST YEAR AND NOTHING IN MY LIFE HAS CHANGED. I BELIEVED I WAS FILING FOR FREE UNTIL THE END WHEN ALL THE HIDDEN FEES WERE FINALLY MADE OBVIOUS THEN TOLD I WOULD NEED TO START OVER TO FILE FOR FREE. VERY MISLEADING!!! FEES FOR PAYMENT METHOD ALSO HIDDEN. TURBO TAX WANTED TO CHARGE ANOTHER $39 FOR THE PAYMENT METHOD I ORIGINALLY CHOOSE, I WAS SUCCESSFUL IN GETTING RID OF THAT FEE AFTER WASTING 30 MINUTES BACKTRACKING! I WILL NEVER USE TURBO TAX AGAIN!!! WOULD GIVE 0 STARS IF IT WAS AN OPTION!!!
Date published: 2022-04-14
Rated 5 out of 5 by from Turbo Tax is the BEST! I've been using Turbo Tax as long as I can remember. I can depend on all my questions or situations to be handled in a professional manner. Thank you, Turbo Tax, for always coming through!
Date published: 2022-04-14
Rated 5 out of 5 by from The Best For Your Tax Preparation Have always used Turbo Tax and will continue to do so for years to come.
Date published: 2022-04-14
Rated 4 out of 5 by from easy & simple was nervous but went great! was easy and simple was nervous but went great! will do again next year.
Date published: 2022-04-14
Rated 5 out of 5 by from Makes it easy Convenient, good value. This is why we use TurboTax.
Date published: 2022-04-14
Rated 5 out of 5 by from Taxes done right!!! I have been a long standing, loyal, customer of Turbo tax for 20 plus years. I have never been disappointed by their service and commitment. I used more of their live help this year as my needs have grown. I can not say enough about Turbo tax. Great Job as always!!!!! Thank you to my tax preparers help, Joe.
Date published: 2022-04-14
All TurboTax® Offerings Reviews - Page 1600