TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 4 out of 5 by from Tax Filing for Income, Property, and Grad School TurboTax helped me organize a lot of my returns in an easy to use, user-friendly and intuitive way. I was even awarded an educational credit for graduate school, which I didn't know about in previous years. I was worried about filing my taxes this year as my income and expenses had gotten more complicated with property ownership, graduate school, and income taxes, but TurboTax helped me file my taxes in a matter of weeks; it was so intuitive to use. The only thing that can be improved is that TurboTax left out a few lines on my final return that may have been extraneous information. For example, for a question that said, "Does the student have a previous felony?", the TurboTax software did not place "No" on the final return. TurboTax simply left that question blank on my final return. This can be a future improvement.
Date published: 2023-04-18
Rated 2 out of 5 by from Turbo tax had at least 2 bugs, C- Turbo tax had several bugs, I had to upgrade to find a person who could help. Finding answers in turbotax data base of FAQ was not helpful. I would not recommenV
Date published: 2023-04-18
Rated 4 out of 5 by from Used to love TurboTax... I have always found it to be easy to get through all the info needed. This year, I was stuck on something so I asked the expert. After waiting over an hour, someone connected and tried to help me figure out the dilemma. Well, they couldn't figure it out after an hour, so instead of finding someone that might be able to help, they just disconnected the chat. So after 2hrs of no resolve I'm a little unhappy to just have the chat "ended" by the tax professional.
Date published: 2023-04-18
Rated 4 out of 5 by from more questions this year! Very confusing with lots of questions this year! Did not use customer service.
Date published: 2023-04-18
Rated 5 out of 5 by from Very helpful. Thank you for saving my stuff every year. Much appreciated.
Date published: 2023-04-18
Rated 5 out of 5 by from can't say enough!! very easy to use gives you step by step I have used credit carma, H&R block and there is no comparison I will be using Turbo tax again
Date published: 2023-04-18
Rated 5 out of 5 by from Love it Turbo Tax is all I have used over the years! Would not change ever!
Date published: 2023-04-18
Rated 5 out of 5 by from Big improvement!!! Last used 5 yrs ago I last used TurboTax about 5 years ago. Due to stock options, relocation to CA, and other life changes, I had HR Block prepare my taxes. I decided to do it myself this year and I am glad I did. TurboTax has changed dramatically of the years. The import functions actually work! The help menu is actually helpful. Great job TurboTax. I will be coming back next year.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax was helpful Using Turbo Tax was really helpful, especially since this was my first year filing as a part time employee and a private music teacher.
Date published: 2023-04-18
Rated 5 out of 5 by from Very user friendly I will continue to use turbotax due to the ease and assistance
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1567
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Tax Filing for Income, Property, and Grad School TurboTax helped me organize a lot of my returns in an easy to use, user-friendly and intuitive way. I was even awarded an educational credit for graduate school, which I didn't know about in previous years. I was worried about filing my taxes this year as my income and expenses had gotten more complicated with property ownership, graduate school, and income taxes, but TurboTax helped me file my taxes in a matter of weeks; it was so intuitive to use. The only thing that can be improved is that TurboTax left out a few lines on my final return that may have been extraneous information. For example, for a question that said, "Does the student have a previous felony?", the TurboTax software did not place "No" on the final return. TurboTax simply left that question blank on my final return. This can be a future improvement.
Date published: 2023-04-18
Rated 2 out of 5 by from Turbo tax had at least 2 bugs, C- Turbo tax had several bugs, I had to upgrade to find a person who could help. Finding answers in turbotax data base of FAQ was not helpful. I would not recommenV
Date published: 2023-04-18
Rated 4 out of 5 by from Used to love TurboTax... I have always found it to be easy to get through all the info needed. This year, I was stuck on something so I asked the expert. After waiting over an hour, someone connected and tried to help me figure out the dilemma. Well, they couldn't figure it out after an hour, so instead of finding someone that might be able to help, they just disconnected the chat. So after 2hrs of no resolve I'm a little unhappy to just have the chat "ended" by the tax professional.
Date published: 2023-04-18
Rated 4 out of 5 by from more questions this year! Very confusing with lots of questions this year! Did not use customer service.
Date published: 2023-04-18
Rated 5 out of 5 by from Very helpful. Thank you for saving my stuff every year. Much appreciated.
Date published: 2023-04-18
Rated 5 out of 5 by from can't say enough!! very easy to use gives you step by step I have used credit carma, H&R block and there is no comparison I will be using Turbo tax again
Date published: 2023-04-18
Rated 5 out of 5 by from Love it Turbo Tax is all I have used over the years! Would not change ever!
Date published: 2023-04-18
Rated 5 out of 5 by from Big improvement!!! Last used 5 yrs ago I last used TurboTax about 5 years ago. Due to stock options, relocation to CA, and other life changes, I had HR Block prepare my taxes. I decided to do it myself this year and I am glad I did. TurboTax has changed dramatically of the years. The import functions actually work! The help menu is actually helpful. Great job TurboTax. I will be coming back next year.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax was helpful Using Turbo Tax was really helpful, especially since this was my first year filing as a part time employee and a private music teacher.
Date published: 2023-04-18
Rated 5 out of 5 by from Very user friendly I will continue to use turbotax due to the ease and assistance
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1567