TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

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Own a business
Student
Rated 3 out of 5 by from I've used you for years For the most part I do like Turbo Tax. I should I have been a customer for more than 15 years. I've always liked being able to e-file both my federal and state returns. Until lately. For whatever reason my state return always seems to need me to buy another copy of Turbo Tax which is very expensive. I chose my version specifically for my needs that year and it is disappointing that I cannot simply file using whichever version works for me. With that being said, I have never had a return questioned by the IRS and think that's because of Turbo Tax's reliability. Thank you for that peace of mind.
Date published: 2021-05-13
Rated 5 out of 5 by from Thank You Turbo Tax! Marie was so kind and patient with me when my efile return was rejected. She walked me through the steps where I had not a clue as to where to start. Thank you TURBO TAX! I will continue to use this for another 20+ years.
Date published: 2021-05-13
Rated 5 out of 5 by from quick and easy I have used turbo tax for over 7 years now! I love it!
Date published: 2021-05-13
Rated 5 out of 5 by from Love Turbo Tax Easy to use. I recommend this to everyone doing their own taxes
Date published: 2021-05-13
Rated 3 out of 5 by from It's great butttttttt If someone else claims your kid's u have to file by mail and u get rejected and when u have filed with them every year u Shouldn't have to go through that the new person trying to claim them should have the problem not u.
Date published: 2021-05-13
Rated 5 out of 5 by from TurboTax Premier was great but IP Pin problem Been using TurboTax for 40 years and very happy. However, IRS rejected this year's Fed return because the IP Pin was not requested by TurboTax and therefore I didn't enter it. I did enter the prior year's e-filing pin. As TurboTax instructed, I re-opened the return and entered the IP Pin. However, Smart Check flagged Direct Deposit as only being allowed w/e-filing. I ignored it and continued to a subsequent screen that offered the options on how to pay and I entered Direct Deposit here. I hope IRS doesn't reject it again.
Date published: 2021-05-13
Rated 5 out of 5 by from excellent Always hit help and to to the live chat . A live person will call you back. It was wonderful. It took less than 1 minute to solve my problem!!
Date published: 2021-05-13
Rated 5 out of 5 by from Very Helpful! Still have a couple of questions that need to be addressed but I have confidence they'll be resolved.
Date published: 2021-05-13
Rated 5 out of 5 by from Makes taxes a bit less stressful Keeps all yearly data so you don't re-enter. Guides you along the way. I have a small business and the experts can answer my specific questions. One complaint, I use the small business version and I need to send 1099 forms out every January for my contractors. I have to search like crazy to find how to do that, the 1099 forms should come up first automatically when you log in in January!
Date published: 2021-05-13
Rated 5 out of 5 by from Always the best I have used Turbo Tax since the first release and still love it. It is accurate, has everything I require and easy to use. I am 81 years old and have no problem using the system. It took me less than a hour to do state and federal this year - electronic filing is easy and worth the cost.
Date published: 2021-05-13
All TurboTax® Offerings Reviews - Page 1555
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from I've used you for years For the most part I do like Turbo Tax. I should I have been a customer for more than 15 years. I've always liked being able to e-file both my federal and state returns. Until lately. For whatever reason my state return always seems to need me to buy another copy of Turbo Tax which is very expensive. I chose my version specifically for my needs that year and it is disappointing that I cannot simply file using whichever version works for me. With that being said, I have never had a return questioned by the IRS and think that's because of Turbo Tax's reliability. Thank you for that peace of mind.
Date published: 2021-05-13
Rated 5 out of 5 by from Thank You Turbo Tax! Marie was so kind and patient with me when my efile return was rejected. She walked me through the steps where I had not a clue as to where to start. Thank you TURBO TAX! I will continue to use this for another 20+ years.
Date published: 2021-05-13
Rated 5 out of 5 by from quick and easy I have used turbo tax for over 7 years now! I love it!
Date published: 2021-05-13
Rated 5 out of 5 by from Love Turbo Tax Easy to use. I recommend this to everyone doing their own taxes
Date published: 2021-05-13
Rated 3 out of 5 by from It's great butttttttt If someone else claims your kid's u have to file by mail and u get rejected and when u have filed with them every year u Shouldn't have to go through that the new person trying to claim them should have the problem not u.
Date published: 2021-05-13
Rated 5 out of 5 by from TurboTax Premier was great but IP Pin problem Been using TurboTax for 40 years and very happy. However, IRS rejected this year's Fed return because the IP Pin was not requested by TurboTax and therefore I didn't enter it. I did enter the prior year's e-filing pin. As TurboTax instructed, I re-opened the return and entered the IP Pin. However, Smart Check flagged Direct Deposit as only being allowed w/e-filing. I ignored it and continued to a subsequent screen that offered the options on how to pay and I entered Direct Deposit here. I hope IRS doesn't reject it again.
Date published: 2021-05-13
Rated 5 out of 5 by from excellent Always hit help and to to the live chat . A live person will call you back. It was wonderful. It took less than 1 minute to solve my problem!!
Date published: 2021-05-13
Rated 5 out of 5 by from Very Helpful! Still have a couple of questions that need to be addressed but I have confidence they'll be resolved.
Date published: 2021-05-13
Rated 5 out of 5 by from Makes taxes a bit less stressful Keeps all yearly data so you don't re-enter. Guides you along the way. I have a small business and the experts can answer my specific questions. One complaint, I use the small business version and I need to send 1099 forms out every January for my contractors. I have to search like crazy to find how to do that, the 1099 forms should come up first automatically when you log in in January!
Date published: 2021-05-13
Rated 5 out of 5 by from Always the best I have used Turbo Tax since the first release and still love it. It is accurate, has everything I require and easy to use. I am 81 years old and have no problem using the system. It took me less than a hour to do state and federal this year - electronic filing is easy and worth the cost.
Date published: 2021-05-13
All TurboTax® Offerings Reviews - Page 1555