TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from great Fast and great I really enjoyed it and I will continue ti use this in the future.
Date published: 2022-04-15
Rated 4 out of 5 by from good overall good, but was hung up on the first associate that called me back. But the second one Ricky was very professional and efficient
Date published: 2022-04-15
Rated 5 out of 5 by from high level expertise with reasonable price We switched from getting professional service from CPA to TurboTax full service this year. The experience was great, the service level is high, the price is reasonable.
Date published: 2022-04-15
Rated 1 out of 5 by from Turbotax upsold me 24 hours before the deadline I was forced into overpaying for my tax service by $200+. I used the full service option. I was provided with one tax expert who was unresponsive and had to get a new tax expert after being told the first one wouldn't be able to finish on time. I was also forced to upgrade to a higher service level 24 hours before the deadline giving me no choice.
Date published: 2022-04-15
Rated 3 out of 5 by from It's ok I've used TurboTax for years, but seriously, the company nickels and dimes you to death. I wish there was a better and more reasonable produce available.
Date published: 2022-04-15
Rated 5 out of 5 by from Simply Super! Turbo Tax is the only way to file your taxes. I know, I've been using Turbo Tax for over 20 years!
Date published: 2022-04-15
Rated 4 out of 5 by from turbo is ok very good would use again if possible had some problems because my tax return was rejected
Date published: 2022-04-15
Rated 1 out of 5 by from Turbo tax product has deteriorated in the past2yrs It took several tax experts and specialist to finally transfer me to a product person who found the flaw in the system. I have used T.T. for many years and will not next year as this has been a nightmare. I kept asking to be transferred to a manager or someone else, finally the last specialist realized that I had been on the phone for over 4 hours with sevaral people and transferred to someone who knew where the issues was. it took me over 4 hours to get to the right person who knew anything. Your product has deteriorated in the years whereas it is not user friendly and has too many flaws.
Date published: 2022-04-15
Rated 5 out of 5 by from Fast, Convenient, & Helpful! I've been using TurboTax for years and love how convenient and easy it is to use. This year I added the Live Premier option to assist with something that I was having trouble with. Their live professional (Maryanne) was both patient and very helpful. Great Service!!
Date published: 2022-04-15
Rated 5 out of 5 by from TURBO TAX IS GREAT Doing taxes is much less like going to a dentist when you can use Turbo Tax!
Date published: 2022-04-15
All TurboTax® Offerings Reviews - Page 1535
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from great Fast and great I really enjoyed it and I will continue ti use this in the future.
Date published: 2022-04-15
Rated 4 out of 5 by from good overall good, but was hung up on the first associate that called me back. But the second one Ricky was very professional and efficient
Date published: 2022-04-15
Rated 5 out of 5 by from high level expertise with reasonable price We switched from getting professional service from CPA to TurboTax full service this year. The experience was great, the service level is high, the price is reasonable.
Date published: 2022-04-15
Rated 1 out of 5 by from Turbotax upsold me 24 hours before the deadline I was forced into overpaying for my tax service by $200+. I used the full service option. I was provided with one tax expert who was unresponsive and had to get a new tax expert after being told the first one wouldn't be able to finish on time. I was also forced to upgrade to a higher service level 24 hours before the deadline giving me no choice.
Date published: 2022-04-15
Rated 3 out of 5 by from It's ok I've used TurboTax for years, but seriously, the company nickels and dimes you to death. I wish there was a better and more reasonable produce available.
Date published: 2022-04-15
Rated 5 out of 5 by from Simply Super! Turbo Tax is the only way to file your taxes. I know, I've been using Turbo Tax for over 20 years!
Date published: 2022-04-15
Rated 4 out of 5 by from turbo is ok very good would use again if possible had some problems because my tax return was rejected
Date published: 2022-04-15
Rated 1 out of 5 by from Turbo tax product has deteriorated in the past2yrs It took several tax experts and specialist to finally transfer me to a product person who found the flaw in the system. I have used T.T. for many years and will not next year as this has been a nightmare. I kept asking to be transferred to a manager or someone else, finally the last specialist realized that I had been on the phone for over 4 hours with sevaral people and transferred to someone who knew where the issues was. it took me over 4 hours to get to the right person who knew anything. Your product has deteriorated in the years whereas it is not user friendly and has too many flaws.
Date published: 2022-04-15
Rated 5 out of 5 by from Fast, Convenient, & Helpful! I've been using TurboTax for years and love how convenient and easy it is to use. This year I added the Live Premier option to assist with something that I was having trouble with. Their live professional (Maryanne) was both patient and very helpful. Great Service!!
Date published: 2022-04-15
Rated 5 out of 5 by from TURBO TAX IS GREAT Doing taxes is much less like going to a dentist when you can use Turbo Tax!
Date published: 2022-04-15
All TurboTax® Offerings Reviews - Page 1535