TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from LOVE TURBOTAX SO EASY TO USE AND REALLY HELPS GET THE JOB DONE QUICKLY
Date published: 2022-10-15
Rated 5 out of 5 by from wonderful snd user friendly I was able to file my return in a timely fashion once I got started
Date published: 2022-10-15
Rated 1 out of 5 by from overall poor user experience turbo tax asked me the same questions multiple times and I found it more difficult to file than it should have been. I had many similar transactions and would need to constantly go back a page to double check that my answer to a question was correct because it did not show me the transaction or account that was being referenced by the question on the same page as the question. I hope there will be a startup next year that actually makes this process easier. I only used turbotax because I felt like I had no other choice.
Date published: 2022-10-15
Rated 5 out of 5 by from Tax returns Thank you to the TurboTax representatives that assisted me this year!
Date published: 2022-10-15
Rated 5 out of 5 by from User friendly I have been using Turbotax for about 23 years, every year it gets easier and when I am done I have the satisfaction that Turbotax has minimized my tax liability and maximized my tax refund amount.
Date published: 2022-10-15
Rated 5 out of 5 by from great stuff Great, complete, easy to follow and I like that past year info is transferred automatically
Date published: 2022-10-15
Rated 2 out of 5 by from E-file of State diffcult Tried multiple times to e-file one State, without success. It should have been free, but it would not even accept several of my valid credit cards for $25. I decided to file Federal only, and will struggle with State later.
Date published: 2022-10-15
Rated 5 out of 5 by from I find doing my taxes with turbo is a breeze Love doing my taxes on this site; have been with them 8 years I’m told
Date published: 2022-10-15
Rated 3 out of 5 by from Every Prior year tax software inaccessible. The software needs improvements. It is almost impossible to load past year's tax returns. I have to Uninstall and reinstall every time I need access to my past returns. Frustrating. Please fix this.
Date published: 2022-10-15
Rated 1 out of 5 by from Connecting to Quickbooks Online Was a Nightmare I'm a new business owner who recently adopted Quickbooks online for bookkeeping. That software is great, and I've also enjoyed TurboTax personal in the past as well. Unfortunately TurboTax for business is far far far below the bar. I expected to be able to simply connect my Quickbooks Online right into TurboTax and have it 99% completed. Instead it took me hours of reading through FAQs and guides, downloading various versions of Quickbooks Desktop (not available on Mac btw), Conversion tools, manually typing in links, having the converter throw errors with no explanation, having the version of Quickbooks I downloaded (2023) not be compatible with TurboTax 2021, having to spend an hour being bounced around tech support calls, finally getting the right version of Quickbooks desktop installed, getting more errors, and finally, after just trying over and over again, was able to get it to connect the data to TurboTax. WHAT THE HECK. These products are all made by the same company, the experience of connecting them is horrendous. Quickbooks online is a beautiful piece of flagship software and not having a matching version of TurboTax online is unbelievable. As a result I will not use TurboTax for business again and will strongly recommend anyone stay away from it. On top of that, the Desktop app was a far cry from the quality software I've come to expect from the online version of QB and TT. Riddled with painful UI and tiny windows the UX was awful and the biggest issue was ROUNDING ERRORS. Yeah TT and QB don't round the same way and I had to fudge numbers to get the balance sheet to agree because TT rounds along the way and QB doesn't. As a result there will now be a permanent inconsistency in my books AND TT wouldn't let me submit until this $1 imbalance was addressed. It even suggests "check for rounding error" but there's literally nothing we can do when the software is the cause. And you can't say this isn't a known issue because there are forum posts on this going back years. I may like QB Online, I may like TT online, but my experience today was nothing short of 1 star garbage that deserves to be trashed. GET YOUR ACT TOGETHER! The only light in the darkness was the astoundingly good quality of the tech support folks I spoke to. All were friendly and very sharp...although nobody really seemed to be trained to deal with this conversion issue the crossed 3 products - and when I was being passed around they would each say that this was an issue for QB online, or desktop, or TT.
Date published: 2022-10-15
All TurboTax® Offerings Reviews - Page 152
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from LOVE TURBOTAX SO EASY TO USE AND REALLY HELPS GET THE JOB DONE QUICKLY
Date published: 2022-10-15
Rated 5 out of 5 by from wonderful snd user friendly I was able to file my return in a timely fashion once I got started
Date published: 2022-10-15
Rated 1 out of 5 by from overall poor user experience turbo tax asked me the same questions multiple times and I found it more difficult to file than it should have been. I had many similar transactions and would need to constantly go back a page to double check that my answer to a question was correct because it did not show me the transaction or account that was being referenced by the question on the same page as the question. I hope there will be a startup next year that actually makes this process easier. I only used turbotax because I felt like I had no other choice.
Date published: 2022-10-15
Rated 5 out of 5 by from Tax returns Thank you to the TurboTax representatives that assisted me this year!
Date published: 2022-10-15
Rated 5 out of 5 by from User friendly I have been using Turbotax for about 23 years, every year it gets easier and when I am done I have the satisfaction that Turbotax has minimized my tax liability and maximized my tax refund amount.
Date published: 2022-10-15
Rated 5 out of 5 by from great stuff Great, complete, easy to follow and I like that past year info is transferred automatically
Date published: 2022-10-15
Rated 2 out of 5 by from E-file of State diffcult Tried multiple times to e-file one State, without success. It should have been free, but it would not even accept several of my valid credit cards for $25. I decided to file Federal only, and will struggle with State later.
Date published: 2022-10-15
Rated 5 out of 5 by from I find doing my taxes with turbo is a breeze Love doing my taxes on this site; have been with them 8 years I’m told
Date published: 2022-10-15
Rated 3 out of 5 by from Every Prior year tax software inaccessible. The software needs improvements. It is almost impossible to load past year's tax returns. I have to Uninstall and reinstall every time I need access to my past returns. Frustrating. Please fix this.
Date published: 2022-10-15
Rated 1 out of 5 by from Connecting to Quickbooks Online Was a Nightmare I'm a new business owner who recently adopted Quickbooks online for bookkeeping. That software is great, and I've also enjoyed TurboTax personal in the past as well. Unfortunately TurboTax for business is far far far below the bar. I expected to be able to simply connect my Quickbooks Online right into TurboTax and have it 99% completed. Instead it took me hours of reading through FAQs and guides, downloading various versions of Quickbooks Desktop (not available on Mac btw), Conversion tools, manually typing in links, having the converter throw errors with no explanation, having the version of Quickbooks I downloaded (2023) not be compatible with TurboTax 2021, having to spend an hour being bounced around tech support calls, finally getting the right version of Quickbooks desktop installed, getting more errors, and finally, after just trying over and over again, was able to get it to connect the data to TurboTax. WHAT THE HECK. These products are all made by the same company, the experience of connecting them is horrendous. Quickbooks online is a beautiful piece of flagship software and not having a matching version of TurboTax online is unbelievable. As a result I will not use TurboTax for business again and will strongly recommend anyone stay away from it. On top of that, the Desktop app was a far cry from the quality software I've come to expect from the online version of QB and TT. Riddled with painful UI and tiny windows the UX was awful and the biggest issue was ROUNDING ERRORS. Yeah TT and QB don't round the same way and I had to fudge numbers to get the balance sheet to agree because TT rounds along the way and QB doesn't. As a result there will now be a permanent inconsistency in my books AND TT wouldn't let me submit until this $1 imbalance was addressed. It even suggests "check for rounding error" but there's literally nothing we can do when the software is the cause. And you can't say this isn't a known issue because there are forum posts on this going back years. I may like QB Online, I may like TT online, but my experience today was nothing short of 1 star garbage that deserves to be trashed. GET YOUR ACT TOGETHER! The only light in the darkness was the astoundingly good quality of the tech support folks I spoke to. All were friendly and very sharp...although nobody really seemed to be trained to deal with this conversion issue the crossed 3 products - and when I was being passed around they would each say that this was an issue for QB online, or desktop, or TT.
Date published: 2022-10-15
All TurboTax® Offerings Reviews - Page 152