TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from A+ Super easy to use! I always recommend Turbotax to my friends and will continue to do so!
Date published: 2021-02-11
Rated 2 out of 5 by from Many glitches for 2020 Tax Return I've been doing my own taxes for a decade now without any issues and have used TurboTax for the last several years in a row but this year was a definite issue. I had to redo my tax return several times, with multiple edits to previously completed tabs because the system kept deleting information that was already saved and would add information from last year's tax return that did not apply (even after I deleted it). HOWEVER, the customer service techs and agents were extremely patient and understanding as they were just as confused as I was on why it kept doing this (even while they were monitoring my screen they saw the glitches it was causing). After several calls with a techs and agents that accumulated to about 3 hours on the phone we were able to efile all my returns. All that being said I loved the customer service but Turbo Tax online edition definitely wasn't user friendly this year. Hopefully I won't have this issue next year otherwise I may seriously need to switch over to another source (hopefully not). On a more humorous note, I think after all the time I've spent on the phone and clicking everywhere I've been "trained" enough to be a Turbo Tax tech now lol.
Date published: 2021-02-11
Rated 5 out of 5 by from Great job turbo tax Great experience and highly recommended...way to go turbo
Date published: 2021-02-11
Rated 5 out of 5 by from Turbo Tax Is Super fast and easy! No hassle, super fast and secure. I Highly Suggest Turbo Tax!!
Date published: 2021-02-11
Rated 5 out of 5 by from User friendly! Lynn was very helpful with my questions- prompt response and thorough explanation when I asked about deducting tax paid on a new vehicle.
Date published: 2021-02-11
Rated 5 out of 5 by from it was so easy and fast It was so easy to understand and faster than I thought!
Date published: 2021-02-11
Rated 5 out of 5 by from Turbo tax was easy and simple as I put the infro in it kept asking me to review and that kips me from making mistakes. Each steps was explained and easy to understand
Date published: 2021-02-11
Rated 5 out of 5 by from TurboTax is easy and awesome I have use TurboTax for many years without a single glitch. I almost enjoy doing my taxes with TT's direction
Date published: 2021-02-11
Rated 4 out of 5 by from Jasmine Rocks Jasmine was AWESOME! She made what was a headache for two weeks, an relief. Thank you Jasmine!
Date published: 2021-02-11
Rated 5 out of 5 by from Love the Ease! Turbo tax was soo easy and this was my first time doing my taxes by myself. I will definitely use again.
Date published: 2021-02-11
All TurboTax® Offerings Reviews - Page 14823
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from A+ Super easy to use! I always recommend Turbotax to my friends and will continue to do so!
Date published: 2021-02-11
Rated 2 out of 5 by from Many glitches for 2020 Tax Return I've been doing my own taxes for a decade now without any issues and have used TurboTax for the last several years in a row but this year was a definite issue. I had to redo my tax return several times, with multiple edits to previously completed tabs because the system kept deleting information that was already saved and would add information from last year's tax return that did not apply (even after I deleted it). HOWEVER, the customer service techs and agents were extremely patient and understanding as they were just as confused as I was on why it kept doing this (even while they were monitoring my screen they saw the glitches it was causing). After several calls with a techs and agents that accumulated to about 3 hours on the phone we were able to efile all my returns. All that being said I loved the customer service but Turbo Tax online edition definitely wasn't user friendly this year. Hopefully I won't have this issue next year otherwise I may seriously need to switch over to another source (hopefully not). On a more humorous note, I think after all the time I've spent on the phone and clicking everywhere I've been "trained" enough to be a Turbo Tax tech now lol.
Date published: 2021-02-11
Rated 5 out of 5 by from Great job turbo tax Great experience and highly recommended...way to go turbo
Date published: 2021-02-11
Rated 5 out of 5 by from Turbo Tax Is Super fast and easy! No hassle, super fast and secure. I Highly Suggest Turbo Tax!!
Date published: 2021-02-11
Rated 5 out of 5 by from User friendly! Lynn was very helpful with my questions- prompt response and thorough explanation when I asked about deducting tax paid on a new vehicle.
Date published: 2021-02-11
Rated 5 out of 5 by from it was so easy and fast It was so easy to understand and faster than I thought!
Date published: 2021-02-11
Rated 5 out of 5 by from Turbo tax was easy and simple as I put the infro in it kept asking me to review and that kips me from making mistakes. Each steps was explained and easy to understand
Date published: 2021-02-11
Rated 5 out of 5 by from TurboTax is easy and awesome I have use TurboTax for many years without a single glitch. I almost enjoy doing my taxes with TT's direction
Date published: 2021-02-11
Rated 4 out of 5 by from Jasmine Rocks Jasmine was AWESOME! She made what was a headache for two weeks, an relief. Thank you Jasmine!
Date published: 2021-02-11
Rated 5 out of 5 by from Love the Ease! Turbo tax was soo easy and this was my first time doing my taxes by myself. I will definitely use again.
Date published: 2021-02-11
All TurboTax® Offerings Reviews - Page 14823