TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281681 reviews)
Star ratings are from 2021
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Rated 1 out of 5 by from Software Improperly Designed State return was rejected due to an error on TurboTax's part. For the $130 plus tax that this service costs, that shouldn't happen.
Date published: 2021-02-19
Rated 5 out of 5 by from Was easy step by step First time I ever filed my taxes myself. was very understandable,step by step directions
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo tax makes it easy Turbo Tax makes it easy and walks you all of the steps. It didn't take me long and my refund seemed correct. Much cheaper than using a tax firm and you can add all the additional protection that you want or need. Second year I have used Turbo Tax and haven't had any issues
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo tax is Awesome I always get my taxes done with Turbo and it is easy.. They are great to get to me if there is any problems in my tax returns....
Date published: 2021-02-19
Rated 4 out of 5 by from Easy to navigate Great experience, and when it gets confusing, the help button provide a clear explanation.
Date published: 2021-02-19
Rated 2 out of 5 by from TOOK THREE EXTRA DAY TO COMPLETE! I was entering my 1099-B and was asked the cost basis of sale. I entered the per stock price which ultimately caused Turbo Tax to compute Fed Tax due of $9000. Knowing that was not right, it tooki 3 day effort reviewing Turbo Tax inputs untill I discovered cost basis meaqnt TOTAL COST BASIS. Entereing total basis brought my tax due down to $1184. Please change this entry point in your software.
Date published: 2021-02-19
Rated 5 out of 5 by from Easy to use I was able to understand what was being asked of me.
Date published: 2021-02-19
Rated 5 out of 5 by from I like TurboTax. I enjoyed doing my tax this year. lt was easy. This way of doing my taxes took all of the pressure off of me.
Date published: 2021-02-19
Rated 2 out of 5 by from Awful Experience I had multiple issues with a section of my taxes not loading across multiple browsers and devices. I reported this to your Customer Service and was accused of having bad internet when I was literally chatting with an agent VIA THE INTERNET. They were not helpful and did not believe the issues despite me sharing my screen. For my trouble I got a 20% that the agent said would come through when I went to pay - it did not. And when I complained they said I couldn't get the discount now that I'd paid. And then, you guys confirm there was an error with your software EXACTLY where I was having issues. Awful service.
Date published: 2021-02-19
Rated 5 out of 5 by from Easy and comprehensive. Got everything done quickly and feel confident that it is correct.
Date published: 2021-02-19
All TurboTax® Offerings Reviews - Page 14814
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Software Improperly Designed State return was rejected due to an error on TurboTax's part. For the $130 plus tax that this service costs, that shouldn't happen.
Date published: 2021-02-19
Rated 5 out of 5 by from Was easy step by step First time I ever filed my taxes myself. was very understandable,step by step directions
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo tax makes it easy Turbo Tax makes it easy and walks you all of the steps. It didn't take me long and my refund seemed correct. Much cheaper than using a tax firm and you can add all the additional protection that you want or need. Second year I have used Turbo Tax and haven't had any issues
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo tax is Awesome I always get my taxes done with Turbo and it is easy.. They are great to get to me if there is any problems in my tax returns....
Date published: 2021-02-19
Rated 4 out of 5 by from Easy to navigate Great experience, and when it gets confusing, the help button provide a clear explanation.
Date published: 2021-02-19
Rated 2 out of 5 by from TOOK THREE EXTRA DAY TO COMPLETE! I was entering my 1099-B and was asked the cost basis of sale. I entered the per stock price which ultimately caused Turbo Tax to compute Fed Tax due of $9000. Knowing that was not right, it tooki 3 day effort reviewing Turbo Tax inputs untill I discovered cost basis meaqnt TOTAL COST BASIS. Entereing total basis brought my tax due down to $1184. Please change this entry point in your software.
Date published: 2021-02-19
Rated 5 out of 5 by from Easy to use I was able to understand what was being asked of me.
Date published: 2021-02-19
Rated 5 out of 5 by from I like TurboTax. I enjoyed doing my tax this year. lt was easy. This way of doing my taxes took all of the pressure off of me.
Date published: 2021-02-19
Rated 2 out of 5 by from Awful Experience I had multiple issues with a section of my taxes not loading across multiple browsers and devices. I reported this to your Customer Service and was accused of having bad internet when I was literally chatting with an agent VIA THE INTERNET. They were not helpful and did not believe the issues despite me sharing my screen. For my trouble I got a 20% that the agent said would come through when I went to pay - it did not. And when I complained they said I couldn't get the discount now that I'd paid. And then, you guys confirm there was an error with your software EXACTLY where I was having issues. Awful service.
Date published: 2021-02-19
Rated 5 out of 5 by from Easy and comprehensive. Got everything done quickly and feel confident that it is correct.
Date published: 2021-02-19
All TurboTax® Offerings Reviews - Page 14814