TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Very user friendly and helpful Turbo Tax was super helpful and easy to use. The option to upload documents was extremely helpful to avoid fat fingering information
Date published: 2021-02-13
Rated 5 out of 5 by from very easy and helpful I l oved using the site it was very user friendly and easy
Date published: 2021-02-13
Rated 5 out of 5 by from Turbotax It's great I love using turbotax it a great software.
Date published: 2021-02-13
Rated 1 out of 5 by from TurboTax was awful this year I have used TurboTax for the last few years. This year I have had problems from the beginning. They not only put the wrong name on our one of our W2's but then the IRS rejected the whole thing. When I went back in to get the info I needed I asked for help. The help option was no help at all. Very disappointed in TurboTax this year and will be filing with someone else next year.
Date published: 2021-02-13
Rated 5 out of 5 by from very very convenient I am very happy with Turbotax. Very convenient, and I prefer doing my taxes from the comfort of my home.
Date published: 2021-02-13
Rated 2 out of 5 by from Worst Turbo Tax experience in my years of Ttax When filing my taxes this year, I got stuck in a doom loop because the program transferred forms from 2019 into my 2020 taxes that did not apply (we had some 1099's in 2019 but none in 2020). It wouldn't show them so I could delete them and it kept flagging them so that I couldn't file my taxes. I ended up having to upgrade to get an expert to help. She very kindly spent half an hour or more on the phone with me. I had to dive into the guts of the form and after several tries we found and deleted the forms. It was highly frustrating and, instead of making my taxes easier it made it harder for me to do because it tried to apply forms that didn't apply and there was no easy (or intuitive) way to manually fix the problem This issue cost me extra money and extra time. Very disappointed.
Date published: 2021-02-13
Rated 5 out of 5 by from fast and easy This is the second year i used Turbo Tax with my wife now retired and all the additional forms it was very easy and fast.
Date published: 2021-02-13
Rated 5 out of 5 by from Couldn't live without TurboTax Intuitive & easy to use. I do tax returns for myself as well as my elderly mother with TurboTax.
Date published: 2021-02-13
Rated 3 out of 5 by from Good minus a transmitting bug For the most part I had no issues with TurboTax Online. When I tried to e-file my returns I did get a message that said "Our records indicate that you are not entitled to efile one or more formsets.". After a search online I found a work around by going back and deleting my state return and then redoing it. After that I was able to successfully transmit my federal and state return. It appears this is a known issue from as far back as 2019.
Date published: 2021-02-13
Rated 5 out of 5 by from turbo tax is awsome i have been using turbo tax a couple of years now and i am very satisfied.
Date published: 2021-02-13
All TurboTax® Offerings Reviews - Page 14620
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Very user friendly and helpful Turbo Tax was super helpful and easy to use. The option to upload documents was extremely helpful to avoid fat fingering information
Date published: 2021-02-13
Rated 5 out of 5 by from very easy and helpful I l oved using the site it was very user friendly and easy
Date published: 2021-02-13
Rated 5 out of 5 by from Turbotax It's great I love using turbotax it a great software.
Date published: 2021-02-13
Rated 1 out of 5 by from TurboTax was awful this year I have used TurboTax for the last few years. This year I have had problems from the beginning. They not only put the wrong name on our one of our W2's but then the IRS rejected the whole thing. When I went back in to get the info I needed I asked for help. The help option was no help at all. Very disappointed in TurboTax this year and will be filing with someone else next year.
Date published: 2021-02-13
Rated 5 out of 5 by from very very convenient I am very happy with Turbotax. Very convenient, and I prefer doing my taxes from the comfort of my home.
Date published: 2021-02-13
Rated 2 out of 5 by from Worst Turbo Tax experience in my years of Ttax When filing my taxes this year, I got stuck in a doom loop because the program transferred forms from 2019 into my 2020 taxes that did not apply (we had some 1099's in 2019 but none in 2020). It wouldn't show them so I could delete them and it kept flagging them so that I couldn't file my taxes. I ended up having to upgrade to get an expert to help. She very kindly spent half an hour or more on the phone with me. I had to dive into the guts of the form and after several tries we found and deleted the forms. It was highly frustrating and, instead of making my taxes easier it made it harder for me to do because it tried to apply forms that didn't apply and there was no easy (or intuitive) way to manually fix the problem This issue cost me extra money and extra time. Very disappointed.
Date published: 2021-02-13
Rated 5 out of 5 by from fast and easy This is the second year i used Turbo Tax with my wife now retired and all the additional forms it was very easy and fast.
Date published: 2021-02-13
Rated 5 out of 5 by from Couldn't live without TurboTax Intuitive & easy to use. I do tax returns for myself as well as my elderly mother with TurboTax.
Date published: 2021-02-13
Rated 3 out of 5 by from Good minus a transmitting bug For the most part I had no issues with TurboTax Online. When I tried to e-file my returns I did get a message that said "Our records indicate that you are not entitled to efile one or more formsets.". After a search online I found a work around by going back and deleting my state return and then redoing it. After that I was able to successfully transmit my federal and state return. It appears this is a known issue from as far back as 2019.
Date published: 2021-02-13
Rated 5 out of 5 by from turbo tax is awsome i have been using turbo tax a couple of years now and i am very satisfied.
Date published: 2021-02-13
All TurboTax® Offerings Reviews - Page 14620