TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281648 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Easy to understand appreciate the explanations of the tax language and forms
Date published: 2021-05-15
Rated 2 out of 5 by from Not really suitable for Clergy I am a pastor who lives in a church-provided parsonage. I don't have to pay income taxes on the fair market value of the parsonage listed on my W2, but I do have to pay Social Security taxes. TurboTax counted the FMV of the parsonage as income. I was able to find a workaround on the Intuit community pages for my federal taxes, but TurboTax would not allow me to adjust my income on the state form, so it BADLY miscalculated my state taxes and would not allow me to make corrections. I ended up using the state's own online forms to calculate and file my taxes instead of TurboTax. I don't feel like I got my money's worth due to the software only doing half the job it advertised, and I doubt I will purchase it again.
Date published: 2021-05-15
Rated 5 out of 5 by from 2020 Turbo Tax Download This was quick and easy. Turbotax reminded me to double check items I might have overlooked.
Date published: 2021-05-15
Rated 5 out of 5 by from First time doing taxes My first time ever doing my own taxes and it was surprisingly easy. I had all these papers scattered around me and it all looked like gibberish but I just plugged in some numbers into TurboTax and just 20 minutes later I had my taxes filed!
Date published: 2021-05-15
Rated 5 out of 5 by from As close to Excellent as possible Great for simple to medium complexity tax returns (i.e. rental properties, full time worker + small business, etc). Fairly easy to use with limited tax knowledge. Even easier if your finance/ tax understanding is a bit higher than entry level.
Date published: 2021-05-15
Rated 5 out of 5 by from Made it so Easy I postponed doing my 2020 taxes until the last day because I DON'T LIKE DOING THEM! TurboTax made it easy, and asked me nothing I didn't understand. I'm now done! Hurrah!
Date published: 2021-05-15
Rated 4 out of 5 by from good. this year seemed to be more complicated. more questions. took a lot longer. still pretty easy to navigate.
Date published: 2021-05-15
Rated 5 out of 5 by from Excellent tool to work with, easy to navigate. I had a great experience with TurboTax. It made life so much easier to complete my tax returns on time and accurate.
Date published: 2021-05-15
Rated 4 out of 5 by from Helpful and user friendly The tax help questions box is very helpful when needed. I also enjoy that all the sections are laid out clearly for you to work through. This is the only way to go for a do-it-yourself person.
Date published: 2021-05-15
Rated 4 out of 5 by from Professional Easy to use and professional. Makes filing taxes convienient
Date published: 2021-05-15
All TurboTax® Offerings Reviews - Page 1438
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy to understand appreciate the explanations of the tax language and forms
Date published: 2021-05-15
Rated 2 out of 5 by from Not really suitable for Clergy I am a pastor who lives in a church-provided parsonage. I don't have to pay income taxes on the fair market value of the parsonage listed on my W2, but I do have to pay Social Security taxes. TurboTax counted the FMV of the parsonage as income. I was able to find a workaround on the Intuit community pages for my federal taxes, but TurboTax would not allow me to adjust my income on the state form, so it BADLY miscalculated my state taxes and would not allow me to make corrections. I ended up using the state's own online forms to calculate and file my taxes instead of TurboTax. I don't feel like I got my money's worth due to the software only doing half the job it advertised, and I doubt I will purchase it again.
Date published: 2021-05-15
Rated 5 out of 5 by from 2020 Turbo Tax Download This was quick and easy. Turbotax reminded me to double check items I might have overlooked.
Date published: 2021-05-15
Rated 5 out of 5 by from First time doing taxes My first time ever doing my own taxes and it was surprisingly easy. I had all these papers scattered around me and it all looked like gibberish but I just plugged in some numbers into TurboTax and just 20 minutes later I had my taxes filed!
Date published: 2021-05-15
Rated 5 out of 5 by from As close to Excellent as possible Great for simple to medium complexity tax returns (i.e. rental properties, full time worker + small business, etc). Fairly easy to use with limited tax knowledge. Even easier if your finance/ tax understanding is a bit higher than entry level.
Date published: 2021-05-15
Rated 5 out of 5 by from Made it so Easy I postponed doing my 2020 taxes until the last day because I DON'T LIKE DOING THEM! TurboTax made it easy, and asked me nothing I didn't understand. I'm now done! Hurrah!
Date published: 2021-05-15
Rated 4 out of 5 by from good. this year seemed to be more complicated. more questions. took a lot longer. still pretty easy to navigate.
Date published: 2021-05-15
Rated 5 out of 5 by from Excellent tool to work with, easy to navigate. I had a great experience with TurboTax. It made life so much easier to complete my tax returns on time and accurate.
Date published: 2021-05-15
Rated 4 out of 5 by from Helpful and user friendly The tax help questions box is very helpful when needed. I also enjoy that all the sections are laid out clearly for you to work through. This is the only way to go for a do-it-yourself person.
Date published: 2021-05-15
Rated 4 out of 5 by from Professional Easy to use and professional. Makes filing taxes convienient
Date published: 2021-05-15
All TurboTax® Offerings Reviews - Page 1438