TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281618 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Turbo Tax are the best! Simple to use and when I didn't understand something,I received a call back from a live person within 72 hours. Great assistance and agent gave awesome customer service.
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo Tax is the best over years with turbo tax I received the best and honest result
Date published: 2021-02-19
Rated 5 out of 5 by from Fast and Easy I have been using Turbo Tax for 8 years and have never had asny issues
Date published: 2021-02-19
Rated 5 out of 5 by from turbo tax on line and phone assistance thank you so much turbo tax i was helped yesterday and this am by Sahara
Date published: 2021-02-19
Rated 3 out of 5 by from Basic Return is Great Basic tax returns, the software is great. Weaknesses: Foreign taxes paid from brokerage statements, Gov't obligations, Balance Sheet Prep,, just to name a few. Errors on review reveal un-checked boxes that should have been handled by TTax. MO state review with lots of "review this" windows on tax forms that is confusing . Each year I hope you would address most of these annoying and confusing issues, but they are there year on year.
Date published: 2021-02-19
Rated 5 out of 5 by from So user-friendly! It's almost like it gets easier each year. Highly recommend to anyone.
Date published: 2021-02-19
Rated 5 out of 5 by from EASY i was easy because i have been using Turbo Tax for years. so it just a process of plugging i a few numbers
Date published: 2021-02-19
Rated 5 out of 5 by from EXTREMELY COMFORTING! That was actually fun! I never thought I'd enjoy putting in numbers and doing math, but this site made it super easy!
Date published: 2021-02-19
Rated 4 out of 5 by from Turbo Tax Deluxe I needed to file an identity theft form with the IRS. Turbotax kept telling me the form wasn't ready. Even though the form was not to be efiled, but had to be mailed, Turbotax wouldn't let me efile until the issue was resolved. Intuit sent me an email saying the form was ready, but Turbotax wouldn't update. The call in person was no help what so ever. I finally deleted the questionable form, got a copy from Irs.gov and continued to efile.
Date published: 2021-02-19
Rated 4 out of 5 by from Incredible Customer Service I was helped by an incredible customer service representative who spent almost an hour and half with me on the phone trying to figure out complex multi-state taxes. However, because I moved between states, there was one issue that the rep did not catch. The rep realized there was something off, and asked for me to contact my employer before going forward. I was able to fix the confusion on my own, but it is important for reps to understand the difference between how your taxed based on residency vs. what state you get your income from (especially in these confusing covid times!)
Date published: 2021-02-19
All TurboTax® Offerings Reviews - Page 14283
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax are the best! Simple to use and when I didn't understand something,I received a call back from a live person within 72 hours. Great assistance and agent gave awesome customer service.
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo Tax is the best over years with turbo tax I received the best and honest result
Date published: 2021-02-19
Rated 5 out of 5 by from Fast and Easy I have been using Turbo Tax for 8 years and have never had asny issues
Date published: 2021-02-19
Rated 5 out of 5 by from turbo tax on line and phone assistance thank you so much turbo tax i was helped yesterday and this am by Sahara
Date published: 2021-02-19
Rated 3 out of 5 by from Basic Return is Great Basic tax returns, the software is great. Weaknesses: Foreign taxes paid from brokerage statements, Gov't obligations, Balance Sheet Prep,, just to name a few. Errors on review reveal un-checked boxes that should have been handled by TTax. MO state review with lots of "review this" windows on tax forms that is confusing . Each year I hope you would address most of these annoying and confusing issues, but they are there year on year.
Date published: 2021-02-19
Rated 5 out of 5 by from So user-friendly! It's almost like it gets easier each year. Highly recommend to anyone.
Date published: 2021-02-19
Rated 5 out of 5 by from EASY i was easy because i have been using Turbo Tax for years. so it just a process of plugging i a few numbers
Date published: 2021-02-19
Rated 5 out of 5 by from EXTREMELY COMFORTING! That was actually fun! I never thought I'd enjoy putting in numbers and doing math, but this site made it super easy!
Date published: 2021-02-19
Rated 4 out of 5 by from Turbo Tax Deluxe I needed to file an identity theft form with the IRS. Turbotax kept telling me the form wasn't ready. Even though the form was not to be efiled, but had to be mailed, Turbotax wouldn't let me efile until the issue was resolved. Intuit sent me an email saying the form was ready, but Turbotax wouldn't update. The call in person was no help what so ever. I finally deleted the questionable form, got a copy from Irs.gov and continued to efile.
Date published: 2021-02-19
Rated 4 out of 5 by from Incredible Customer Service I was helped by an incredible customer service representative who spent almost an hour and half with me on the phone trying to figure out complex multi-state taxes. However, because I moved between states, there was one issue that the rep did not catch. The rep realized there was something off, and asked for me to contact my employer before going forward. I was able to fix the confusion on my own, but it is important for reps to understand the difference between how your taxed based on residency vs. what state you get your income from (especially in these confusing covid times!)
Date published: 2021-02-19
All TurboTax® Offerings Reviews - Page 14283