TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

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Rated 3 out of 5 by from Functional but greedy Turbotax builds on it's history. I've been using it for over 30 years. Parts of it are still great and it does a pretty competent job on regular returns. It sure does like to toot it's own horn now. It constantly has "look at me" pages as you go through the return and the software is loaded with dark patterns trying to get you to spend more - read each box carefully to see if you are getting what you want. The cost to add an incremental state is as much as the entire package was at Costco so if you have any multi-state income be prepared to shell out a lot. Turbotax has had trouble for me in the HSA area. I have had a penalty on my return for years until last year I went back and found Turbotax didn't honor an over 55 checkbox on a 2015 return. It has been carrying over that excess $1000 all these years to 2021. When trying to clear that the software was no help and neither was the online. They will tell you how to clear it financially, but not how to get the documentation for that into the program. I finally had to study IRS documentation and find the field and work backwards through the forms (the "data source" on a field is a plus for Turbotax) to find what documentation I needed to get to clear my issue. I'm also not pleased to read about what they are doing with my data.
Date published: 2022-04-16
Rated 1 out of 5 by from nickel and dime you I think your product is very good. I use it every year. BUT every year you charge way way way too much money to file state taxes and checking account fees. I think you could get a larger portion of tax filers by lowering your fees. After all don't computers do the work for you and you probably don't pay your computers.
Date published: 2022-04-16
Rated 5 out of 5 by from Excellent as usual I have been using Turbo Tax for more than 10 years It is great
Date published: 2022-04-16
Rated 5 out of 5 by from TURBOTAX IS AMAZING Super quick, easy, affordable. I would highly recommend this to anyone who is looking to have a stress-free tax season.
Date published: 2022-04-16
Rated 4 out of 5 by from Thank you Turbotax I am usually nervous about filing my taxes but Turbo tax did a great job at making it simple. I will be using this next year.
Date published: 2022-04-16
Rated 5 out of 5 by from TurboTax is THE BEST Turbo Tax makes it so easy to do taxes. The help section answers any questions I have and often answers my questions before I even have them. I appreciate the guidance so much.
Date published: 2022-04-16
Rated 4 out of 5 by from TurboTax I love how TurboTax does all the computing ! It has improved this year as well.
Date published: 2022-04-16
Rated 5 out of 5 by from Amazing app. Great to use and advisor was very helpful. Quick to get back to me with all the questions I had.
Date published: 2022-04-16
Rated 5 out of 5 by from Erin from TurboTax is awesome! I had a lot of changes this year.. between buying a new house and renting out a couple of my rooms.. my tax situation quickly got complicated. By signing up for full service I saved myself a lot of stress. Erin handled everything for me and patiently explained the return to me as well as give me options regarding maximizing my deductions. This was so worth it!
Date published: 2022-04-16
Rated 2 out of 5 by from Turbo Tax is cumbersome. It was cumbersome at best, awful sometimes and miserable when time to print. I think that is most deliberate.
Date published: 2022-04-16
All TurboTax® Offerings Reviews - Page 1426
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Functional but greedy Turbotax builds on it's history. I've been using it for over 30 years. Parts of it are still great and it does a pretty competent job on regular returns. It sure does like to toot it's own horn now. It constantly has "look at me" pages as you go through the return and the software is loaded with dark patterns trying to get you to spend more - read each box carefully to see if you are getting what you want. The cost to add an incremental state is as much as the entire package was at Costco so if you have any multi-state income be prepared to shell out a lot. Turbotax has had trouble for me in the HSA area. I have had a penalty on my return for years until last year I went back and found Turbotax didn't honor an over 55 checkbox on a 2015 return. It has been carrying over that excess $1000 all these years to 2021. When trying to clear that the software was no help and neither was the online. They will tell you how to clear it financially, but not how to get the documentation for that into the program. I finally had to study IRS documentation and find the field and work backwards through the forms (the "data source" on a field is a plus for Turbotax) to find what documentation I needed to get to clear my issue. I'm also not pleased to read about what they are doing with my data.
Date published: 2022-04-16
Rated 1 out of 5 by from nickel and dime you I think your product is very good. I use it every year. BUT every year you charge way way way too much money to file state taxes and checking account fees. I think you could get a larger portion of tax filers by lowering your fees. After all don't computers do the work for you and you probably don't pay your computers.
Date published: 2022-04-16
Rated 5 out of 5 by from Excellent as usual I have been using Turbo Tax for more than 10 years It is great
Date published: 2022-04-16
Rated 5 out of 5 by from TURBOTAX IS AMAZING Super quick, easy, affordable. I would highly recommend this to anyone who is looking to have a stress-free tax season.
Date published: 2022-04-16
Rated 4 out of 5 by from Thank you Turbotax I am usually nervous about filing my taxes but Turbo tax did a great job at making it simple. I will be using this next year.
Date published: 2022-04-16
Rated 5 out of 5 by from TurboTax is THE BEST Turbo Tax makes it so easy to do taxes. The help section answers any questions I have and often answers my questions before I even have them. I appreciate the guidance so much.
Date published: 2022-04-16
Rated 4 out of 5 by from TurboTax I love how TurboTax does all the computing ! It has improved this year as well.
Date published: 2022-04-16
Rated 5 out of 5 by from Amazing app. Great to use and advisor was very helpful. Quick to get back to me with all the questions I had.
Date published: 2022-04-16
Rated 5 out of 5 by from Erin from TurboTax is awesome! I had a lot of changes this year.. between buying a new house and renting out a couple of my rooms.. my tax situation quickly got complicated. By signing up for full service I saved myself a lot of stress. Erin handled everything for me and patiently explained the return to me as well as give me options regarding maximizing my deductions. This was so worth it!
Date published: 2022-04-16
Rated 2 out of 5 by from Turbo Tax is cumbersome. It was cumbersome at best, awful sometimes and miserable when time to print. I think that is most deliberate.
Date published: 2022-04-16
All TurboTax® Offerings Reviews - Page 1426