TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Very good service It went smoothly. Did my own taxes for the first time. Very happy with the result. Easier than using a CPA!
Date published: 2023-02-13
Rated 5 out of 5 by from Another Great Tax Year with TurboTax Free The only issue I had this year is that the REfundAdvance said I was approved. But then when I clicked on the link it would remain in limbo. Then I called customer support for Credit Karma Money they then told me to call TurboTax customer support and neither were able to assist me with getting the Refund Advance that I was qualified for. If you can make the funds appear in my Credit Karma Money Spend account sooner that'll be great but I loved the ONE minute offer though. I am happy for your product still offering the TurboTax Free. It is hard to remain free as the website is set up very well to talk you into paying for more services. But hey, I am glad that they offer these services and don't make them compulsory.
Date published: 2023-02-13
Rated 5 out of 5 by from Everything was easy to understand I did it myself and it went smoothly. Very easy to understand
Date published: 2023-02-13
Rated 5 out of 5 by from User-friendly and efficient I love how user-friendly TurboTax is - and how you can input your tax ID number and it automatically fills out the forms for you. Literally took less than 45 minutes for me to file every year I've used the service. And it's FREE - what more could you ask for? Great customer support at click of the mouse for any questions you may have as well. Love it.
Date published: 2023-02-13
Rated 1 out of 5 by from TERRIBLE CUSTOMER SERVICE, POORLY TRAINED STAFF 8YR CUSTOMER. SPENT SEVERAL HOURS OVER 2 DAYS ON THE PHONE TO RESOLVE AN ISSUE WITH THEIR SYSTEM. MULTIPLE EMPLOYEES INVOLVED AND I KEPT HAVING TO START OVER. ASKED TO TALK TO A MANAGER AND WAS TOLD "THERE WAS NO NEED FOR ME TO".
Date published: 2023-02-13
Rated 5 out of 5 by from Turbotax is the best! Simple and fast and they cover everything with expert help if you need it! My 5th year using turbotax and no issues
Date published: 2023-02-13
Rated 3 out of 5 by from Amount charged for SIMPLE refund is too much Both of your experts I spoke with today answered all my questions. They were very patient. And were able to answer why there were changes in last years return vs. this year. But what I was charged for a simple (not free) tax return was too much.
Date published: 2023-02-13
Rated 5 out of 5 by from TurboTax online deluxe was simple and easy to do. TurboTax online deluxe was simple and easy to do and had all the info I needed to make it a great process being that it was my first time doing it myself.
Date published: 2023-02-13
Rated 5 out of 5 by from Great staff I really enjoyed all the helped I received doing my taxes. This is the first time I had my taxes done for me and I can confidently say I will be using it again when needed.
Date published: 2023-02-13
Rated 2 out of 5 by from always recommended until this year i had questions this year as it was my first year owning a home and my first year barely getting a return. i spoke with one rep who helped me book an appointment to meet with a tax expert. as i was going over my information they insisted i changed my w4 as i explained i had not the tax expert went silent i sat there starring at them for 5 mins saying i cant hear you and waving around. they disconnected and i wait 2 days but never got a call back to resolve my issue. i have been charged more for help i never received and had to pay another expert at another company just to answer my question.
Date published: 2023-02-13
All TurboTax® Offerings Reviews - Page 14246
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Very good service It went smoothly. Did my own taxes for the first time. Very happy with the result. Easier than using a CPA!
Date published: 2023-02-13
Rated 5 out of 5 by from Another Great Tax Year with TurboTax Free The only issue I had this year is that the REfundAdvance said I was approved. But then when I clicked on the link it would remain in limbo. Then I called customer support for Credit Karma Money they then told me to call TurboTax customer support and neither were able to assist me with getting the Refund Advance that I was qualified for. If you can make the funds appear in my Credit Karma Money Spend account sooner that'll be great but I loved the ONE minute offer though. I am happy for your product still offering the TurboTax Free. It is hard to remain free as the website is set up very well to talk you into paying for more services. But hey, I am glad that they offer these services and don't make them compulsory.
Date published: 2023-02-13
Rated 5 out of 5 by from Everything was easy to understand I did it myself and it went smoothly. Very easy to understand
Date published: 2023-02-13
Rated 5 out of 5 by from User-friendly and efficient I love how user-friendly TurboTax is - and how you can input your tax ID number and it automatically fills out the forms for you. Literally took less than 45 minutes for me to file every year I've used the service. And it's FREE - what more could you ask for? Great customer support at click of the mouse for any questions you may have as well. Love it.
Date published: 2023-02-13
Rated 1 out of 5 by from TERRIBLE CUSTOMER SERVICE, POORLY TRAINED STAFF 8YR CUSTOMER. SPENT SEVERAL HOURS OVER 2 DAYS ON THE PHONE TO RESOLVE AN ISSUE WITH THEIR SYSTEM. MULTIPLE EMPLOYEES INVOLVED AND I KEPT HAVING TO START OVER. ASKED TO TALK TO A MANAGER AND WAS TOLD "THERE WAS NO NEED FOR ME TO".
Date published: 2023-02-13
Rated 5 out of 5 by from Turbotax is the best! Simple and fast and they cover everything with expert help if you need it! My 5th year using turbotax and no issues
Date published: 2023-02-13
Rated 3 out of 5 by from Amount charged for SIMPLE refund is too much Both of your experts I spoke with today answered all my questions. They were very patient. And were able to answer why there were changes in last years return vs. this year. But what I was charged for a simple (not free) tax return was too much.
Date published: 2023-02-13
Rated 5 out of 5 by from TurboTax online deluxe was simple and easy to do. TurboTax online deluxe was simple and easy to do and had all the info I needed to make it a great process being that it was my first time doing it myself.
Date published: 2023-02-13
Rated 5 out of 5 by from Great staff I really enjoyed all the helped I received doing my taxes. This is the first time I had my taxes done for me and I can confidently say I will be using it again when needed.
Date published: 2023-02-13
Rated 2 out of 5 by from always recommended until this year i had questions this year as it was my first year owning a home and my first year barely getting a return. i spoke with one rep who helped me book an appointment to meet with a tax expert. as i was going over my information they insisted i changed my w4 as i explained i had not the tax expert went silent i sat there starring at them for 5 mins saying i cant hear you and waving around. they disconnected and i wait 2 days but never got a call back to resolve my issue. i have been charged more for help i never received and had to pay another expert at another company just to answer my question.
Date published: 2023-02-13
All TurboTax® Offerings Reviews - Page 14246