TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from TurboTax was a bit of a let down this year I order the TaxPro Bundle to talk to a live agent and got passed around a few times before actually getting the help I needed. Paying $280/$300 for a tax assistance, I should reach someone that knows exactly how to help and what certain forms are.
Date published: 2021-02-19
Rated 5 out of 5 by from Outstanding Able to make changes when needed with no problems will continue for years to come
Date published: 2021-02-19
Rated 5 out of 5 by from As usual turbo tax is very good to me I have been using Turbo Tax for the last 5 years and never had any problems
Date published: 2021-02-19
Rated 3 out of 5 by from Flawed program You guys are supposed to be the experts at online filing. Yet your program allowed me to make a mistake in my tax return that cost me $90 in refunds. You also had a glitch in your software that caused my state return to be rejected. I was with another online preparation website for several years and switched to you a few years ago. This is the last year I will be using TurboTax and I will be going back to my old program next year.
Date published: 2021-02-19
Rated 5 out of 5 by from Awesome Was easy to complete and easy to understand. Now all I have to figure out is how to print my return.
Date published: 2021-02-19
Rated 4 out of 5 by from 10 Years I have been using Turbotax for over 10 years and have found it to be easy to use and comprehensive. The only issue I have is the inability to actually talk to someone when I have a question.
Date published: 2021-02-19
Rated 2 out of 5 by from TURBO TAX HAD SOFTWARE ERROR Not a great experience, Due to a software error the NYS tax was not done properly. Had to start over many times. A waste of time. Impossible to get help from Turbo Tax "support".
Date published: 2021-02-19
Rated 5 out of 5 by from Works! it's easy and comfortable, feeling of accuracy and assurance
Date published: 2021-02-19
Rated 5 out of 5 by from Easy. Good customer service The woman on the Live Help saved me a couple of hundred dollars. I highly recommend using that option if you don't understand something clearly, and it's free. So much easier than going to a tax preparer. I have used Turbotax for many years and it keeps getting better each year. Can't say enough good about it. Would give it 10 stars if I could.
Date published: 2021-02-19
Rated 4 out of 5 by from Patrick at Turbo Tax was professional, competent Turbo Tax was a easy process with great live support. Patrick who assisted me was professional, knowledgeable and helped resolve my issues.
Date published: 2021-02-19
All TurboTax® Offerings Reviews - Page 14219
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from TurboTax was a bit of a let down this year I order the TaxPro Bundle to talk to a live agent and got passed around a few times before actually getting the help I needed. Paying $280/$300 for a tax assistance, I should reach someone that knows exactly how to help and what certain forms are.
Date published: 2021-02-19
Rated 5 out of 5 by from Outstanding Able to make changes when needed with no problems will continue for years to come
Date published: 2021-02-19
Rated 5 out of 5 by from As usual turbo tax is very good to me I have been using Turbo Tax for the last 5 years and never had any problems
Date published: 2021-02-19
Rated 3 out of 5 by from Flawed program You guys are supposed to be the experts at online filing. Yet your program allowed me to make a mistake in my tax return that cost me $90 in refunds. You also had a glitch in your software that caused my state return to be rejected. I was with another online preparation website for several years and switched to you a few years ago. This is the last year I will be using TurboTax and I will be going back to my old program next year.
Date published: 2021-02-19
Rated 5 out of 5 by from Awesome Was easy to complete and easy to understand. Now all I have to figure out is how to print my return.
Date published: 2021-02-19
Rated 4 out of 5 by from 10 Years I have been using Turbotax for over 10 years and have found it to be easy to use and comprehensive. The only issue I have is the inability to actually talk to someone when I have a question.
Date published: 2021-02-19
Rated 2 out of 5 by from TURBO TAX HAD SOFTWARE ERROR Not a great experience, Due to a software error the NYS tax was not done properly. Had to start over many times. A waste of time. Impossible to get help from Turbo Tax "support".
Date published: 2021-02-19
Rated 5 out of 5 by from Works! it's easy and comfortable, feeling of accuracy and assurance
Date published: 2021-02-19
Rated 5 out of 5 by from Easy. Good customer service The woman on the Live Help saved me a couple of hundred dollars. I highly recommend using that option if you don't understand something clearly, and it's free. So much easier than going to a tax preparer. I have used Turbotax for many years and it keeps getting better each year. Can't say enough good about it. Would give it 10 stars if I could.
Date published: 2021-02-19
Rated 4 out of 5 by from Patrick at Turbo Tax was professional, competent Turbo Tax was a easy process with great live support. Patrick who assisted me was professional, knowledgeable and helped resolve my issues.
Date published: 2021-02-19
All TurboTax® Offerings Reviews - Page 14219