TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281567 reviews)
Star ratings are from 2020
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Rated 5 out of 5 by from TurboTax gets the job done right! Turbo Tax makes it so easy to file your income taxes! I've used the software for several years now and never had any issues.
Date published: 2021-02-20
Rated 4 out of 5 by from Highly Recommend but Minor Issues Overall, TurboTax Deluxe did what it needed to do. After looking over the prepared forms and checking all the numbers, I saw that everything appeared to be in order and felt confident and relieved to be done with taxes. The only issues I noticed was that the online program would sometimes move to a new section when I didn't intend it to. Depending on which buttons you click and what forms or windows you open, you may lose your place and then have to find your way back to the section you were on. Furthermore, I think TurboTax could benefit from improving their helpfulness on the forms. For example, I earned a few thousand dollars from a second job that treated me as an independent contractor/non-employee (they gave me a 1099-NEC) when they really should have given me a W-2. But on TurboTax, I didn't find it easy to tell the program of my situation and it instead thought I was self-employed and tried to charge me for the Turbotax Self-Employed version. In the end however, TurboTax knew which forms it needed for me and automatically filled them out for me. So despite these two minor issues, I would still recommend TurboTax to a friend and I plan on using it again next year.
Date published: 2021-02-20
Rated 5 out of 5 by from Quick and Painless I love that TurboTax has a free option for those of us with very simple tax situations!
Date published: 2021-02-20
Rated 4 out of 5 by from Very thorough! It's bad enough that the Fed & State Tax rules change every year, but I wish TurboTax would not change its tool. Every year is a learning experience!
Date published: 2021-02-20
Rated 5 out of 5 by from Easy to File! Very easy to follow step-by-step guidance. Click and go!
Date published: 2021-02-20
Rated 5 out of 5 by from easy to use Product value was good . not forced to accept other services .
Date published: 2021-02-20
Rated 5 out of 5 by from GREAT SIMPLE,FAST,EASY. REALLY ENJOYED THE EASY STEP BY STEP PROCESS
Date published: 2021-02-20
Rated 4 out of 5 by from Turbo tax makes filing easy! i wish i didn't have to go through so many unnecessary pages of questions.
Date published: 2021-02-20
Rated 5 out of 5 by from Turbo Tax Made my day! Fast, easy, and quick. Very satisfied with return. All the questions were easy to answer.
Date published: 2021-02-20
Rated 1 out of 5 by from I didn’t have any luck with Turbo Tax I paid for live help but never got it. I had a problem with my return and it got rejected 5 times and still no help.
Date published: 2021-02-20
All TurboTax® Offerings Reviews - Page 14100
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax gets the job done right! Turbo Tax makes it so easy to file your income taxes! I've used the software for several years now and never had any issues.
Date published: 2021-02-20
Rated 4 out of 5 by from Highly Recommend but Minor Issues Overall, TurboTax Deluxe did what it needed to do. After looking over the prepared forms and checking all the numbers, I saw that everything appeared to be in order and felt confident and relieved to be done with taxes. The only issues I noticed was that the online program would sometimes move to a new section when I didn't intend it to. Depending on which buttons you click and what forms or windows you open, you may lose your place and then have to find your way back to the section you were on. Furthermore, I think TurboTax could benefit from improving their helpfulness on the forms. For example, I earned a few thousand dollars from a second job that treated me as an independent contractor/non-employee (they gave me a 1099-NEC) when they really should have given me a W-2. But on TurboTax, I didn't find it easy to tell the program of my situation and it instead thought I was self-employed and tried to charge me for the Turbotax Self-Employed version. In the end however, TurboTax knew which forms it needed for me and automatically filled them out for me. So despite these two minor issues, I would still recommend TurboTax to a friend and I plan on using it again next year.
Date published: 2021-02-20
Rated 5 out of 5 by from Quick and Painless I love that TurboTax has a free option for those of us with very simple tax situations!
Date published: 2021-02-20
Rated 4 out of 5 by from Very thorough! It's bad enough that the Fed & State Tax rules change every year, but I wish TurboTax would not change its tool. Every year is a learning experience!
Date published: 2021-02-20
Rated 5 out of 5 by from Easy to File! Very easy to follow step-by-step guidance. Click and go!
Date published: 2021-02-20
Rated 5 out of 5 by from easy to use Product value was good . not forced to accept other services .
Date published: 2021-02-20
Rated 5 out of 5 by from GREAT SIMPLE,FAST,EASY. REALLY ENJOYED THE EASY STEP BY STEP PROCESS
Date published: 2021-02-20
Rated 4 out of 5 by from Turbo tax makes filing easy! i wish i didn't have to go through so many unnecessary pages of questions.
Date published: 2021-02-20
Rated 5 out of 5 by from Turbo Tax Made my day! Fast, easy, and quick. Very satisfied with return. All the questions were easy to answer.
Date published: 2021-02-20
Rated 1 out of 5 by from I didn’t have any luck with Turbo Tax I paid for live help but never got it. I had a problem with my return and it got rejected 5 times and still no help.
Date published: 2021-02-20
All TurboTax® Offerings Reviews - Page 14100