TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
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Rated 5 out of 5 by from Great experience Reginald was super helpful and very efficient. Quick resolution!
Date published: 2023-04-18
Rated 3 out of 5 by from TurboTax is becoming less and less transparent. With the 2022 software, the option to toggle between the interview format and the actual forms is becoming increasingly difficult. likewise, viewing the return before filing and selecting all the worksheets in the preview is no longer there. form 2210 is no longer triggered to give an opportunity to schedule irregular income and avoid underpayment penalty. It can still be activated but it requires user intervention. Overall, my experience is that turbotax is "dumbing down the software". This may work for simple scenarios but not as well for more complex situations. Over the years, I have enjoyed TurboTax, especially because of the options to handle complex situations (at higher price). Because of the changes, I will likely stop using the software.
Date published: 2023-04-18
Rated 2 out of 5 by from Getting worse every year I will look to another solution next year. Questions are misleading and incomplete. Difficult to find answers. The state is even worse. Lazy software designers.
Date published: 2023-04-18
Rated 5 out of 5 by from Excellent tool site for taxes I have bee using Turbo Tax for the past 4 years and I love it.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is excellent Turbo Tax is wonderful - very easy to use, helpful explanations, and takes a lot of stress out of tax filing.
Date published: 2023-04-18
Rated 1 out of 5 by from The “coupon” they send never works!!! It’s frustrating that multiple years now, TurboTax sends me an email promising a discount on the price, and when you go to check out, the discount NEVER WORKS!!! Are you just hoping that people will give up and not contact customer service about it, which is always a pain to do? Just leaves a bad taste in my mouth to have to go through that, year after year.
Date published: 2023-04-18
Rated 5 out of 5 by from turbo tax is easy to use it was easy and prompt. never got confused or lost in the process
Date published: 2023-04-18
Rated 5 out of 5 by from Excellent DIY Tax Preparation Tool Helped immensely in providing me with a better understanding of the many IRS rules and regs., affecting my particular tax situation. The many examples and recommendations provided were very useful to me as well. The tax document review process was extremely valuable. It allowed me to correct errors/mistakes that I was not immediately aware of prior to submitting my tax return. Great job and thank you...
Date published: 2023-04-18
Rated 5 out of 5 by from So easy to use ! Easy simple to use recommend doing this next year .
Date published: 2023-04-18
Rated 5 out of 5 by from Finally Done with Turbo Tax Filing 2022 Initially I did not care for the new format, but once I got started it became an easy adjustment to make over last year's format.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1366
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great experience Reginald was super helpful and very efficient. Quick resolution!
Date published: 2023-04-18
Rated 3 out of 5 by from TurboTax is becoming less and less transparent. With the 2022 software, the option to toggle between the interview format and the actual forms is becoming increasingly difficult. likewise, viewing the return before filing and selecting all the worksheets in the preview is no longer there. form 2210 is no longer triggered to give an opportunity to schedule irregular income and avoid underpayment penalty. It can still be activated but it requires user intervention. Overall, my experience is that turbotax is "dumbing down the software". This may work for simple scenarios but not as well for more complex situations. Over the years, I have enjoyed TurboTax, especially because of the options to handle complex situations (at higher price). Because of the changes, I will likely stop using the software.
Date published: 2023-04-18
Rated 2 out of 5 by from Getting worse every year I will look to another solution next year. Questions are misleading and incomplete. Difficult to find answers. The state is even worse. Lazy software designers.
Date published: 2023-04-18
Rated 5 out of 5 by from Excellent tool site for taxes I have bee using Turbo Tax for the past 4 years and I love it.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is excellent Turbo Tax is wonderful - very easy to use, helpful explanations, and takes a lot of stress out of tax filing.
Date published: 2023-04-18
Rated 1 out of 5 by from The “coupon” they send never works!!! It’s frustrating that multiple years now, TurboTax sends me an email promising a discount on the price, and when you go to check out, the discount NEVER WORKS!!! Are you just hoping that people will give up and not contact customer service about it, which is always a pain to do? Just leaves a bad taste in my mouth to have to go through that, year after year.
Date published: 2023-04-18
Rated 5 out of 5 by from turbo tax is easy to use it was easy and prompt. never got confused or lost in the process
Date published: 2023-04-18
Rated 5 out of 5 by from Excellent DIY Tax Preparation Tool Helped immensely in providing me with a better understanding of the many IRS rules and regs., affecting my particular tax situation. The many examples and recommendations provided were very useful to me as well. The tax document review process was extremely valuable. It allowed me to correct errors/mistakes that I was not immediately aware of prior to submitting my tax return. Great job and thank you...
Date published: 2023-04-18
Rated 5 out of 5 by from So easy to use ! Easy simple to use recommend doing this next year .
Date published: 2023-04-18
Rated 5 out of 5 by from Finally Done with Turbo Tax Filing 2022 Initially I did not care for the new format, but once I got started it became an easy adjustment to make over last year's format.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1366