TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281636 reviews)
Star ratings are from 2021
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from TURBO TAX IS GREAT FIRST OF ALL - I "ENGAGED" WITH TWO DIFFERENT STAFF MEMBERS AND I CALLED EACH ONE OF THEM AN ANGEL!!! When I hit a road block I know not to get discouraged because there are wonderful and helpful staff members waiting to walk me through my "troubles" and then I am able to move on. This is about my sixth year using Turbo Tax and I keep coming back. That about says it all. I like the use of use and the price is very fair.
Date published: 2021-05-15
Rated 1 out of 5 by from E-file failed! No TurboTax support available! Longtime user of TurboTax. Filing today and the window to process the credit card payment for e-filing pops up and won't click through to the payment side (nothing on the window responds). Logging in to the TurboTax support site, there is no help available and no support phone number. I'll be using TaxAct or HR Block tax software next year so I can e-file easily. That TurboTax can't have the e-file and credit card payment process working seamlessly two days before the filing deadline, and have no customer service/support to solve the problem, is DISMAL!
Date published: 2021-05-15
Rated 5 out of 5 by from it is awesome, very simple it is super friendly items, if you went somewhere wrong with many other questions keeps you back on track
Date published: 2021-05-15
Rated 5 out of 5 by from Great product! I have been using Turbotax for more than 10 years. It is so easy to use and follow! Great product!
Date published: 2021-05-15
Rated 2 out of 5 by from Turbo Tax was Disappointing this year It was horrible. After about 20 years of using TurboTax and singing your praises, this version of it that I purchased through Fidelity was extremely user unfriendly to me. The Colorado product did not give me the option to deduct in-kind donations. The TurboTax Deluxe version I see available at Costco for $50. (federal and state) has that option. I am paying $100 for this. Plus losing out on some Colorado deductions as I downsized in 2020 and donated furniture and other expensive items. But May 17 is near and I am old and tired so I see no better alternative at the moment. Sadly, this is my last filing through TT.
Date published: 2021-05-15
Rated 2 out of 5 by from Gets the Job Done Slowly with much confusion There is not enough variety in the non-traditional situations offered. The software doesn't allow for the user override filling in some fields. The complication of living in a non-tax state always adds extra confusion as there isn't a state ein. I have to go in every year and cancel filings in states I don't meet the minimal requirements to file. The 'more info' options aren't verbose enough. It would be very helpful to have the codes for boxes like W-2's 12abc.
Date published: 2021-05-15
Rated 5 out of 5 by from Turbo Tax Review Very easy to use. The one thing I would like to see if a question on a DELTA from inputs from the year before so I do not have to toggle through all the possible income and decutions.
Date published: 2021-05-15
Rated 3 out of 5 by from Turbo Tax keeps reminding me to file a return I completed and filed my federal and state (New York) returns. Both were acknowledged by federal and state online sites and were accepted. Nevertheless, Turbo Tax has repeatedly advised me to complete my returns and send them in. When I checked, I noticed that only the federal form was pictured, not the state. But Turbo Tax told me that both federal and state forms were accepted and tells me that I have no remaining tax returns to submit. I received my federal refund. The online state site said my state form was accepted but there is no further information at this time.
Date published: 2021-05-15
Rated 5 out of 5 by from Quick and Easy Very user friendly. Turbo Tax makes filing taxes stress free!
Date published: 2021-05-15
Rated 5 out of 5 by from Great Tax Program. I've Been Using It For Years! TurboTax does everything I need it to do. All I have to do is input the data and it does the rest. I highly recommend it.
Date published: 2021-05-15
All TurboTax® Offerings Reviews - Page 1353
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TURBO TAX IS GREAT FIRST OF ALL - I "ENGAGED" WITH TWO DIFFERENT STAFF MEMBERS AND I CALLED EACH ONE OF THEM AN ANGEL!!! When I hit a road block I know not to get discouraged because there are wonderful and helpful staff members waiting to walk me through my "troubles" and then I am able to move on. This is about my sixth year using Turbo Tax and I keep coming back. That about says it all. I like the use of use and the price is very fair.
Date published: 2021-05-15
Rated 1 out of 5 by from E-file failed! No TurboTax support available! Longtime user of TurboTax. Filing today and the window to process the credit card payment for e-filing pops up and won't click through to the payment side (nothing on the window responds). Logging in to the TurboTax support site, there is no help available and no support phone number. I'll be using TaxAct or HR Block tax software next year so I can e-file easily. That TurboTax can't have the e-file and credit card payment process working seamlessly two days before the filing deadline, and have no customer service/support to solve the problem, is DISMAL!
Date published: 2021-05-15
Rated 5 out of 5 by from it is awesome, very simple it is super friendly items, if you went somewhere wrong with many other questions keeps you back on track
Date published: 2021-05-15
Rated 5 out of 5 by from Great product! I have been using Turbotax for more than 10 years. It is so easy to use and follow! Great product!
Date published: 2021-05-15
Rated 2 out of 5 by from Turbo Tax was Disappointing this year It was horrible. After about 20 years of using TurboTax and singing your praises, this version of it that I purchased through Fidelity was extremely user unfriendly to me. The Colorado product did not give me the option to deduct in-kind donations. The TurboTax Deluxe version I see available at Costco for $50. (federal and state) has that option. I am paying $100 for this. Plus losing out on some Colorado deductions as I downsized in 2020 and donated furniture and other expensive items. But May 17 is near and I am old and tired so I see no better alternative at the moment. Sadly, this is my last filing through TT.
Date published: 2021-05-15
Rated 2 out of 5 by from Gets the Job Done Slowly with much confusion There is not enough variety in the non-traditional situations offered. The software doesn't allow for the user override filling in some fields. The complication of living in a non-tax state always adds extra confusion as there isn't a state ein. I have to go in every year and cancel filings in states I don't meet the minimal requirements to file. The 'more info' options aren't verbose enough. It would be very helpful to have the codes for boxes like W-2's 12abc.
Date published: 2021-05-15
Rated 5 out of 5 by from Turbo Tax Review Very easy to use. The one thing I would like to see if a question on a DELTA from inputs from the year before so I do not have to toggle through all the possible income and decutions.
Date published: 2021-05-15
Rated 3 out of 5 by from Turbo Tax keeps reminding me to file a return I completed and filed my federal and state (New York) returns. Both were acknowledged by federal and state online sites and were accepted. Nevertheless, Turbo Tax has repeatedly advised me to complete my returns and send them in. When I checked, I noticed that only the federal form was pictured, not the state. But Turbo Tax told me that both federal and state forms were accepted and tells me that I have no remaining tax returns to submit. I received my federal refund. The online state site said my state form was accepted but there is no further information at this time.
Date published: 2021-05-15
Rated 5 out of 5 by from Quick and Easy Very user friendly. Turbo Tax makes filing taxes stress free!
Date published: 2021-05-15
Rated 5 out of 5 by from Great Tax Program. I've Been Using It For Years! TurboTax does everything I need it to do. All I have to do is input the data and it does the rest. I highly recommend it.
Date published: 2021-05-15
All TurboTax® Offerings Reviews - Page 1353