TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
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Rated 4 out of 5 by from Mostly good. Chat bot could be better. All the things worked fine. The chat bot needs to be better to route to a human in specific cases. The canned responses do not help in every case.
Date published: 2022-04-15
Rated 5 out of 5 by from Never had a problem! Works flawlessly! I've been using TurboTax for years and have always been very happy with it. When I paid an adviser to see if things would be better for me, he missed several deductions and entered information wrong. It's the best option for me!
Date published: 2022-04-15
Rated 2 out of 5 by from Costly Started filling it all out with free version that's advertised and by the end of it they would not let me continue without giving them $150 of my return. Will not use again.
Date published: 2022-04-15
Rated 5 out of 5 by from excellent i found the turbo tax to be easy to follow with the walk-through service you provide. convenient for my time and affordable.
Date published: 2022-04-15
Rated 5 out of 5 by from The Best! Have been using it for years, and thanks to the ID Notify, they have protected me from becoming a victim of Credit Card Fraud...
Date published: 2022-04-15
Rated 5 out of 5 by from Outstanding service Fast and Easy to use. Help is always available to deal with questions
Date published: 2022-04-15
Rated 5 out of 5 by from thanks turbotax thanks turbotax. i live abroad and most other online tax services can't be used unless i live in the US and have a US mobile number.
Date published: 2022-04-15
Rated 1 out of 5 by from Disappointed I just recently came off of Covid leave. I did not work for almost the entire year of 2021. I have used TurboTax for the last eight years. I have always filed for free and never had any issues. However, this year I had to pay extra because I had unemployment compensation that had to be claimed. My filing was not complicated. My filing was not more involved. I don’t own a business. I work paycheck to paycheck. I am extremely disappointed in the fact that I had to pay because of one lousy form that didn’t make my filing any harder. I do not find myself to be entitled of anything. I will happily pay my dues were there owed but, when I am filing my taxes myself on a service that is supposed to be free, I think it’s just another way for the man to make his buck! I’ll be considering taking my business elsewhere next year.
Date published: 2022-04-15
Rated 5 out of 5 by from TurboTax is Great I've been using TurboTax for over 10 years and it's a lifesaver. Makes filing my taxes simple.
Date published: 2022-04-15
Rated 4 out of 5 by from I trust Turbo Tax. Turbo Tax is very thorough. Sometimes I get bored with checking again, but I know it's necessary. It seems a bit expensive. Help is very good. It is quick and courteous. I don't feel it's necessary or appropriate to share my personal information. (below)
Date published: 2022-04-15
All TurboTax® Offerings Reviews - Page 1353
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Mostly good. Chat bot could be better. All the things worked fine. The chat bot needs to be better to route to a human in specific cases. The canned responses do not help in every case.
Date published: 2022-04-15
Rated 5 out of 5 by from Never had a problem! Works flawlessly! I've been using TurboTax for years and have always been very happy with it. When I paid an adviser to see if things would be better for me, he missed several deductions and entered information wrong. It's the best option for me!
Date published: 2022-04-15
Rated 2 out of 5 by from Costly Started filling it all out with free version that's advertised and by the end of it they would not let me continue without giving them $150 of my return. Will not use again.
Date published: 2022-04-15
Rated 5 out of 5 by from excellent i found the turbo tax to be easy to follow with the walk-through service you provide. convenient for my time and affordable.
Date published: 2022-04-15
Rated 5 out of 5 by from The Best! Have been using it for years, and thanks to the ID Notify, they have protected me from becoming a victim of Credit Card Fraud...
Date published: 2022-04-15
Rated 5 out of 5 by from Outstanding service Fast and Easy to use. Help is always available to deal with questions
Date published: 2022-04-15
Rated 5 out of 5 by from thanks turbotax thanks turbotax. i live abroad and most other online tax services can't be used unless i live in the US and have a US mobile number.
Date published: 2022-04-15
Rated 1 out of 5 by from Disappointed I just recently came off of Covid leave. I did not work for almost the entire year of 2021. I have used TurboTax for the last eight years. I have always filed for free and never had any issues. However, this year I had to pay extra because I had unemployment compensation that had to be claimed. My filing was not complicated. My filing was not more involved. I don’t own a business. I work paycheck to paycheck. I am extremely disappointed in the fact that I had to pay because of one lousy form that didn’t make my filing any harder. I do not find myself to be entitled of anything. I will happily pay my dues were there owed but, when I am filing my taxes myself on a service that is supposed to be free, I think it’s just another way for the man to make his buck! I’ll be considering taking my business elsewhere next year.
Date published: 2022-04-15
Rated 5 out of 5 by from TurboTax is Great I've been using TurboTax for over 10 years and it's a lifesaver. Makes filing my taxes simple.
Date published: 2022-04-15
Rated 4 out of 5 by from I trust Turbo Tax. Turbo Tax is very thorough. Sometimes I get bored with checking again, but I know it's necessary. It seems a bit expensive. Help is very good. It is quick and courteous. I don't feel it's necessary or appropriate to share my personal information. (below)
Date published: 2022-04-15
All TurboTax® Offerings Reviews - Page 1353