TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281680 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from again this year see you next year Can this also be used for a 1041.
Date published: 2021-02-25
Rated 5 out of 5 by from Turbo Tax is Easy-Peasy Very easy, intuitive, and fast. Did both federal and state returns in less than an hour. Couldn't have been more pleased.
Date published: 2021-02-25
Rated 2 out of 5 by from Much more difficult than previous years!! My 2020 federal income tax was much more difficult to complete through TurboTax than ever before. For someone who spent the majority of 2020 unemployed, the cost for filing was ridiculous! For $170 (which included State) I felt I had much less freedom to go back and check previous pages. I understand the base fee of $40 and my choice to upgrade $50 to Deluxe so that I was covered if ever audited. I do not recall ever having to pay an additional $40 on top of TurboTax for the bank, Green Dot, to process my tax returns!? (unless this $40 fee was added in 2019 when I was unable to file my taxes online with TurboTax, and in that case I would’ve thought twice before filing my taxes through TurboTax again!) I felt the added pop-ups and costs to add on additional for TurboTax was bogus! I accidentally said yes to getting “Live Help” because I thought it was again asking me to if I wanted to upgrade from the basic. After the checking the box for the “Live Help”, I realized I had made a mistake when told I could pay the difference with my federal returns. I could not go back and uncheck this option… I had to delete my 2020 returns and begin again from the beginning! Completely bogus! At one point I was asked to put in the interest paid on my home… TurboTax repeatedly said the information was unacceptable and gave me a code. Again, here was only a continue button and no back button to go back and check. When clicking the continue button, I repeatedly got the unacceptable error code. Even when asking for help, none of the pre-existing answers helped me. I refuse to spend even more money to talk to someone live! So, in order to continue, I had to close out my tab and re-sign into TurboTax. (thank God I didn’t have to delete and start over again!) Only after resigning in did TurboTax allow me to continue onto the next section… But still… I was unable to go back and check what was originally unacceptable. I went through my federal return twice with a fine tooth comb before signing and submitting. I could not figure out where this information from my mortgage was. If I was to get any credit from the interest I paid, I obviously did not get! Like I said, in previous years there was always a back button and always a menu to go back and check any section, page by page, of my returns. I was generous and giving TurboTax a star rating of 2... I still think the ease of having all of my previous years’ information saves a lot of time and unwanted effort. I had to put all the information in when I switch from buying the TurboTax CD. I also had to switch when I stopped paying to have my taxes done by a private tax person. I will not hesitate to put this information in again… When I check next year for a better option to file my taxes!
Date published: 2021-02-25
Rated 5 out of 5 by from Quick and Easy We've used Turbo Tax for more than a decade and have been completely satisfied with the program.
Date published: 2021-02-25
Rated 5 out of 5 by from Awesome ! For a first time user as I, it was very user friendly.
Date published: 2021-02-25
Rated 5 out of 5 by from Awesome Excellent as always 8 years now this will be number 9
Date published: 2021-02-25
Rated 5 out of 5 by from Great Fast easy and no question unanswered. I love turbo tax and it can be done for free. The only problem I have come across Is nickname. Whatever I put in is taken.
Date published: 2021-02-25
Rated 4 out of 5 by from Its was perfect Had a little problem but was easily fixed. Calling support helped
Date published: 2021-02-25
Rated 1 out of 5 by from Hidden Fees Galore They say free, then charge $40 if you have any deductions, and $40 if you want to pay to file with your return (but never tell you this).
Date published: 2021-02-25
Rated 5 out of 5 by from Fantastic Used this program for over ten years now. Love it.
Date published: 2021-02-25
All TurboTax® Offerings Reviews - Page 13307
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from again this year see you next year Can this also be used for a 1041.
Date published: 2021-02-25
Rated 5 out of 5 by from Turbo Tax is Easy-Peasy Very easy, intuitive, and fast. Did both federal and state returns in less than an hour. Couldn't have been more pleased.
Date published: 2021-02-25
Rated 2 out of 5 by from Much more difficult than previous years!! My 2020 federal income tax was much more difficult to complete through TurboTax than ever before. For someone who spent the majority of 2020 unemployed, the cost for filing was ridiculous! For $170 (which included State) I felt I had much less freedom to go back and check previous pages. I understand the base fee of $40 and my choice to upgrade $50 to Deluxe so that I was covered if ever audited. I do not recall ever having to pay an additional $40 on top of TurboTax for the bank, Green Dot, to process my tax returns!? (unless this $40 fee was added in 2019 when I was unable to file my taxes online with TurboTax, and in that case I would’ve thought twice before filing my taxes through TurboTax again!) I felt the added pop-ups and costs to add on additional for TurboTax was bogus! I accidentally said yes to getting “Live Help” because I thought it was again asking me to if I wanted to upgrade from the basic. After the checking the box for the “Live Help”, I realized I had made a mistake when told I could pay the difference with my federal returns. I could not go back and uncheck this option… I had to delete my 2020 returns and begin again from the beginning! Completely bogus! At one point I was asked to put in the interest paid on my home… TurboTax repeatedly said the information was unacceptable and gave me a code. Again, here was only a continue button and no back button to go back and check. When clicking the continue button, I repeatedly got the unacceptable error code. Even when asking for help, none of the pre-existing answers helped me. I refuse to spend even more money to talk to someone live! So, in order to continue, I had to close out my tab and re-sign into TurboTax. (thank God I didn’t have to delete and start over again!) Only after resigning in did TurboTax allow me to continue onto the next section… But still… I was unable to go back and check what was originally unacceptable. I went through my federal return twice with a fine tooth comb before signing and submitting. I could not figure out where this information from my mortgage was. If I was to get any credit from the interest I paid, I obviously did not get! Like I said, in previous years there was always a back button and always a menu to go back and check any section, page by page, of my returns. I was generous and giving TurboTax a star rating of 2... I still think the ease of having all of my previous years’ information saves a lot of time and unwanted effort. I had to put all the information in when I switch from buying the TurboTax CD. I also had to switch when I stopped paying to have my taxes done by a private tax person. I will not hesitate to put this information in again… When I check next year for a better option to file my taxes!
Date published: 2021-02-25
Rated 5 out of 5 by from Quick and Easy We've used Turbo Tax for more than a decade and have been completely satisfied with the program.
Date published: 2021-02-25
Rated 5 out of 5 by from Awesome ! For a first time user as I, it was very user friendly.
Date published: 2021-02-25
Rated 5 out of 5 by from Awesome Excellent as always 8 years now this will be number 9
Date published: 2021-02-25
Rated 5 out of 5 by from Great Fast easy and no question unanswered. I love turbo tax and it can be done for free. The only problem I have come across Is nickname. Whatever I put in is taken.
Date published: 2021-02-25
Rated 4 out of 5 by from Its was perfect Had a little problem but was easily fixed. Calling support helped
Date published: 2021-02-25
Rated 1 out of 5 by from Hidden Fees Galore They say free, then charge $40 if you have any deductions, and $40 if you want to pay to file with your return (but never tell you this).
Date published: 2021-02-25
Rated 5 out of 5 by from Fantastic Used this program for over ten years now. Love it.
Date published: 2021-02-25
All TurboTax® Offerings Reviews - Page 13307