TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281687 reviews)
Star ratings are from 2021
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Rated 1 out of 5 by from TurboTax Has Gone Downhill The "Live Chat" would have been a 33 minute wait. The "ask the expert" was available in a little over 2 weeks. It was extremely difficult to enter the W-2 form numerous times for no apparent reason. Even the tiny interest payment on a savings account was a major hassle.
Date published: 2021-02-22
Rated 3 out of 5 by from Very pricey now and not easy to use Took me about 2 hours to figure out issues on the investment part of it with the buying and selling end. Had to manual adjust losses under .50 to and empty box. this should be automatic. I also had issues with the state end of it and will just have to file by paper since it wouldn't let me proceed this is what i needed to fix and it would not allow me and could not find it anywhere "Sale or Exchange of Property Acquired Prior to June 1, 1971". this was slightly cheaper then having my typical guy do it but he files by paper and I still have not received last years due to the pandemic, so I went this route this year. Lesson learned
Date published: 2021-02-22
Rated 5 out of 5 by from Super Easy and straightforward Agents were very helpful. I got through my taxes quick and easy.
Date published: 2021-02-22
Rated 5 out of 5 by from awesome very understanding and helpful, love it and will keep using every year
Date published: 2021-02-22
Rated 5 out of 5 by from Amazing! I have used them for 5 years! 5 Years later and I will never use another option to file! Thank you TurboTax!
Date published: 2021-02-22
Rated 5 out of 5 by from Turbo tax is excellent! I have used Turbo Tax for years and will continue to use them.
Date published: 2021-02-22
Rated 4 out of 5 by from Thank you Thank you for facilitating a step by step guide to file my taxes
Date published: 2021-02-22
Rated 3 out of 5 by from Gotten expensive I felt that since I did the input and my refund was not that large, your charges were a little expensive.
Date published: 2021-02-22
Rated 5 out of 5 by from Turbo Tax is the best Turbo Tax is better to you file your taxes. Is the best of the best.
Date published: 2021-02-22
Rated 5 out of 5 by from Even more helpful this time Have always had a good experience using it..even more intuitive nowadays
Date published: 2021-02-22
All TurboTax® Offerings Reviews - Page 13187
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from TurboTax Has Gone Downhill The "Live Chat" would have been a 33 minute wait. The "ask the expert" was available in a little over 2 weeks. It was extremely difficult to enter the W-2 form numerous times for no apparent reason. Even the tiny interest payment on a savings account was a major hassle.
Date published: 2021-02-22
Rated 3 out of 5 by from Very pricey now and not easy to use Took me about 2 hours to figure out issues on the investment part of it with the buying and selling end. Had to manual adjust losses under .50 to and empty box. this should be automatic. I also had issues with the state end of it and will just have to file by paper since it wouldn't let me proceed this is what i needed to fix and it would not allow me and could not find it anywhere "Sale or Exchange of Property Acquired Prior to June 1, 1971". this was slightly cheaper then having my typical guy do it but he files by paper and I still have not received last years due to the pandemic, so I went this route this year. Lesson learned
Date published: 2021-02-22
Rated 5 out of 5 by from Super Easy and straightforward Agents were very helpful. I got through my taxes quick and easy.
Date published: 2021-02-22
Rated 5 out of 5 by from awesome very understanding and helpful, love it and will keep using every year
Date published: 2021-02-22
Rated 5 out of 5 by from Amazing! I have used them for 5 years! 5 Years later and I will never use another option to file! Thank you TurboTax!
Date published: 2021-02-22
Rated 5 out of 5 by from Turbo tax is excellent! I have used Turbo Tax for years and will continue to use them.
Date published: 2021-02-22
Rated 4 out of 5 by from Thank you Thank you for facilitating a step by step guide to file my taxes
Date published: 2021-02-22
Rated 3 out of 5 by from Gotten expensive I felt that since I did the input and my refund was not that large, your charges were a little expensive.
Date published: 2021-02-22
Rated 5 out of 5 by from Turbo Tax is the best Turbo Tax is better to you file your taxes. Is the best of the best.
Date published: 2021-02-22
Rated 5 out of 5 by from Even more helpful this time Have always had a good experience using it..even more intuitive nowadays
Date published: 2021-02-22
All TurboTax® Offerings Reviews - Page 13187