TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
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Rated 1 out of 5 by from Fees are CRAZY I can't believe there is a $39 additional fee to pay with my tax return. I should not have to pay over $100 to spend 10 minutes having my file "reviewed" in order to file my tax return or be penalized for not wanting to pay this out of pocket. I had a simple return this year, but TurboTax would not show the free option to me. Very disappointed. I used TurboTax for convenience, but now it has become a waste of time and money.
Date published: 2023-02-16
Rated 4 out of 5 by from TurboTax is my online CPA. the product is great. The help center was clueless however on how ro handle the Middle Class tax Refund. They suggested I hire a cpa to get the refund for the MCTR. Really? It turned out that the box for the metro declaration on the turbotax 1099-misc form was hidden in EasyStep mode but shows up in, at least for me, in Forms mode.
Date published: 2023-02-16
Rated 5 out of 5 by from Great It was quick and easy and I was able to get my taxes filed at home
Date published: 2023-02-16
Rated 2 out of 5 by from Turbo Tax USED to be user friendly and great. It is now very hard to navigate, and customer service is the biggest joke I have ever tried to use. TurboTax error message with no option to correct. Hours on hold and then representative hung up on me. E-filed Federal, but cannot come back in to file state. Still working on that one. This will be my last year using TurboTax.
Date published: 2023-02-16
Rated 5 out of 5 by from Turbo Tax is Awesome Turbo tax is very helpful. I hope to keep using it in the future.
Date published: 2023-02-16
Rated 5 out of 5 by from Turbotax took away my fears of having to do taxes! This is my first year of having to do taxes and turbotax made it super easy!!
Date published: 2023-02-16
Rated 3 out of 5 by from Easy but overpaid It was very easy but I chose the 49 $ plan and got charged $122.
Date published: 2023-02-16
Rated 5 out of 5 by from Easy to file! Very easy to file, they help you along the way everything is straightforward
Date published: 2023-02-16
Rated 5 out of 5 by from Turbo Review was very helpful in having definitions of some of the forms and info on the questions that were asked
Date published: 2023-02-16
Rated 4 out of 5 by from Easy Worked Well for my tax needs. I have used turbo tax before with no issues
Date published: 2023-02-16
All TurboTax® Offerings Reviews - Page 12874
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Fees are CRAZY I can't believe there is a $39 additional fee to pay with my tax return. I should not have to pay over $100 to spend 10 minutes having my file "reviewed" in order to file my tax return or be penalized for not wanting to pay this out of pocket. I had a simple return this year, but TurboTax would not show the free option to me. Very disappointed. I used TurboTax for convenience, but now it has become a waste of time and money.
Date published: 2023-02-16
Rated 4 out of 5 by from TurboTax is my online CPA. the product is great. The help center was clueless however on how ro handle the Middle Class tax Refund. They suggested I hire a cpa to get the refund for the MCTR. Really? It turned out that the box for the metro declaration on the turbotax 1099-misc form was hidden in EasyStep mode but shows up in, at least for me, in Forms mode.
Date published: 2023-02-16
Rated 5 out of 5 by from Great It was quick and easy and I was able to get my taxes filed at home
Date published: 2023-02-16
Rated 2 out of 5 by from Turbo Tax USED to be user friendly and great. It is now very hard to navigate, and customer service is the biggest joke I have ever tried to use. TurboTax error message with no option to correct. Hours on hold and then representative hung up on me. E-filed Federal, but cannot come back in to file state. Still working on that one. This will be my last year using TurboTax.
Date published: 2023-02-16
Rated 5 out of 5 by from Turbo Tax is Awesome Turbo tax is very helpful. I hope to keep using it in the future.
Date published: 2023-02-16
Rated 5 out of 5 by from Turbotax took away my fears of having to do taxes! This is my first year of having to do taxes and turbotax made it super easy!!
Date published: 2023-02-16
Rated 3 out of 5 by from Easy but overpaid It was very easy but I chose the 49 $ plan and got charged $122.
Date published: 2023-02-16
Rated 5 out of 5 by from Easy to file! Very easy to file, they help you along the way everything is straightforward
Date published: 2023-02-16
Rated 5 out of 5 by from Turbo Review was very helpful in having definitions of some of the forms and info on the questions that were asked
Date published: 2023-02-16
Rated 4 out of 5 by from Easy Worked Well for my tax needs. I have used turbo tax before with no issues
Date published: 2023-02-16
All TurboTax® Offerings Reviews - Page 12874