TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 4 out of 5 by from Super simple and easy to use No matter what doing your taxes can take a long time. However, TurboTax has made it a super simple process with easy navigation that a lot of other tax prep sites don't have. It also offers affordable tax prep and protection offers.
Date published: 2022-02-16
Rated 3 out of 5 by from So Many Hidden Fees I have used TurboTax every year since I entered the workforce. And it seems that each year they add more and more extra or hidden fees. They advertise themselves as a "free and easy" yet you can't file without upgrading to one of their paid plans. And not only do you need to upgrade to the paid plan but that plan is applied to each type of return. And then you are asked at the end if you would like to pay by a card or with your return. Nowhere does it say the pay with return costs the same price as their pay plan. So by the end, you are paying three times their cheapest paid plan for their "free and easy" online taxes! So disappointing and probably the last year I use Turbotax.
Date published: 2022-02-16
Rated 1 out of 5 by from Cost to much just for a small refund Cost to much for a small refund that I worked for all year for.
Date published: 2022-02-16
Rated 5 out of 5 by from 21 years and still using! Have been using since 1996 and don't need to try something else. It easy to use and very straight forward. I've never had a problem with anything using this software. Keep up the good work.
Date published: 2022-02-16
Rated 5 out of 5 by from Fast and easy to use Fast simple easy to use questions answered love turbotax will use it every year great assistance when needed
Date published: 2022-02-16
Rated 5 out of 5 by from Awesome It was good I'm happy with my return thanks with the help
Date published: 2022-02-16
Rated 1 out of 5 by from NO IDEA IF ANYTHING WAS FILED WITH IRS! The program works fine as it has for many years. HOWEVER, When I tried to preview my returns and save them prior to transmitting to the IRS, ALL PAGES WERE BLANK. I repeated this many days hoping it was a system issue that would resolve, but NOPE, no information EVER APPEARED. I have no idea if anything was filed with the IRS. Can't take this chance again and will use another application next year even if they do file this year.
Date published: 2022-02-16
Rated 5 out of 5 by from Quick, Easy, and free I was skeptical of it at first on account of it being free, but it took me little to no time to file and when I did run into a problem it was solved within the hour.
Date published: 2022-02-16
Rated 5 out of 5 by from Great service It was a great experience, especially since I was dealing with some difficulties due to changes in taxes this year.
Date published: 2022-02-16
Rated 5 out of 5 by from Easy Always a breeze. Enjoy the error finder options. Thanks
Date published: 2022-02-16
All TurboTax® Offerings Reviews - Page 12149
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Super simple and easy to use No matter what doing your taxes can take a long time. However, TurboTax has made it a super simple process with easy navigation that a lot of other tax prep sites don't have. It also offers affordable tax prep and protection offers.
Date published: 2022-02-16
Rated 3 out of 5 by from So Many Hidden Fees I have used TurboTax every year since I entered the workforce. And it seems that each year they add more and more extra or hidden fees. They advertise themselves as a "free and easy" yet you can't file without upgrading to one of their paid plans. And not only do you need to upgrade to the paid plan but that plan is applied to each type of return. And then you are asked at the end if you would like to pay by a card or with your return. Nowhere does it say the pay with return costs the same price as their pay plan. So by the end, you are paying three times their cheapest paid plan for their "free and easy" online taxes! So disappointing and probably the last year I use Turbotax.
Date published: 2022-02-16
Rated 1 out of 5 by from Cost to much just for a small refund Cost to much for a small refund that I worked for all year for.
Date published: 2022-02-16
Rated 5 out of 5 by from 21 years and still using! Have been using since 1996 and don't need to try something else. It easy to use and very straight forward. I've never had a problem with anything using this software. Keep up the good work.
Date published: 2022-02-16
Rated 5 out of 5 by from Fast and easy to use Fast simple easy to use questions answered love turbotax will use it every year great assistance when needed
Date published: 2022-02-16
Rated 5 out of 5 by from Awesome It was good I'm happy with my return thanks with the help
Date published: 2022-02-16
Rated 1 out of 5 by from NO IDEA IF ANYTHING WAS FILED WITH IRS! The program works fine as it has for many years. HOWEVER, When I tried to preview my returns and save them prior to transmitting to the IRS, ALL PAGES WERE BLANK. I repeated this many days hoping it was a system issue that would resolve, but NOPE, no information EVER APPEARED. I have no idea if anything was filed with the IRS. Can't take this chance again and will use another application next year even if they do file this year.
Date published: 2022-02-16
Rated 5 out of 5 by from Quick, Easy, and free I was skeptical of it at first on account of it being free, but it took me little to no time to file and when I did run into a problem it was solved within the hour.
Date published: 2022-02-16
Rated 5 out of 5 by from Great service It was a great experience, especially since I was dealing with some difficulties due to changes in taxes this year.
Date published: 2022-02-16
Rated 5 out of 5 by from Easy Always a breeze. Enjoy the error finder options. Thanks
Date published: 2022-02-16
All TurboTax® Offerings Reviews - Page 12149