TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281610 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from The Best Out there Taxes are a degrading and barbaric American ritual. Turbotax is a guide through the BS to the promised land of peace, until you have to do it again next year.
Date published: 2021-05-16
Rated 2 out of 5 by from Helpful but frustrating This was helpful for the tax return completion, but for two years in a row we were unable to have it accepted online by the IRS (and by default, our state). So last year year we had to file both by mail, and this year our daughter's, by mail, yet we paid the $25 fees expecting it to be online filing. why isn't the IRS accepting our returns--Turbo doesn't know?!? We're told nothing. Disappointing. Won't use again.
Date published: 2021-05-16
Rated 2 out of 5 by from two years running with same issue I appreciate that TurboTax gets the job done, but the experience is terrible. It keeps timing out and sending me back to the beginning. There needs to be a way to stay in the right spot in the program while I'm working on it. There also needs to be a better way to get help when I'm in a particular part of the tax return. This year, I found that I needed to go into the individual form to understand how turbotax was performing its calculations. In some ways the forms are easier to understand than turbotax - which is saying something.
Date published: 2021-05-16
Rated 4 out of 5 by from TurboTax is a good tool but need some improvement I have been using TT for over 22 years. I see some improvements but I see some good features have been taken away. I wish their help pop up was more user friendly with more examples. Areas of improvement: 1 - On the Tax Payment option panel, why don't you transfer my checking account information you already have on file? Why do I have to enter my bank account number again? 2 - Please remove the "erase tax filing" tab on the left side of the screen and make it a two or three step decision in case someone accidentally click on it. I almost did it today and that would have been a disaster 3 - Add a bit of more explanation on each page so we don't have to search your library many times during the process. 4 - Make it easier to jump to a particular form/page so I don't have to go through a long list of options before I get into my form. Thanks
Date published: 2021-05-16
Rated 5 out of 5 by from Turbotax review Turbotax walked me through the process step by step with helpful definitions along the way.
Date published: 2021-05-16
Rated 5 out of 5 by from Turbo Tax is great!! Excellent way to do taxes each year! This is my fifth years using Turbo Tax and it is great!!
Date published: 2021-05-16
Rated 4 out of 5 by from Great except it freezes when using guided income e Overall TT has been great for many years and still is. However, I was disappointed that I and many others had a problem where the program lock up when using the guided method for entering income. I tried updating and reinstalling but nothing worked. I ultimately had to use the manual method where I chose the income sections myself. everything else went off without a hitch.
Date published: 2021-05-16
Rated 5 out of 5 by from incredibly helpful TurboTax Live Premier has been incredibly helpful for me this year. They helped me with tax issues related to selling my house. They helped me resolve issues related to imported data. The Live experts I spoke with explained issues clearly, thoroughly, professionally.
Date published: 2021-05-16
Rated 1 out of 5 by from Need to automate crypto transaction reporting!!!!! I was surprised that the premier disc version didn't support crypto transaction downloads.
Date published: 2021-05-16
Rated 5 out of 5 by from Easy to use We have been using Turbo Tax for years. It is always nice to have the most up to date information at my fingertips.
Date published: 2021-05-16
All TurboTax® Offerings Reviews - Page 1199
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from The Best Out there Taxes are a degrading and barbaric American ritual. Turbotax is a guide through the BS to the promised land of peace, until you have to do it again next year.
Date published: 2021-05-16
Rated 2 out of 5 by from Helpful but frustrating This was helpful for the tax return completion, but for two years in a row we were unable to have it accepted online by the IRS (and by default, our state). So last year year we had to file both by mail, and this year our daughter's, by mail, yet we paid the $25 fees expecting it to be online filing. why isn't the IRS accepting our returns--Turbo doesn't know?!? We're told nothing. Disappointing. Won't use again.
Date published: 2021-05-16
Rated 2 out of 5 by from two years running with same issue I appreciate that TurboTax gets the job done, but the experience is terrible. It keeps timing out and sending me back to the beginning. There needs to be a way to stay in the right spot in the program while I'm working on it. There also needs to be a better way to get help when I'm in a particular part of the tax return. This year, I found that I needed to go into the individual form to understand how turbotax was performing its calculations. In some ways the forms are easier to understand than turbotax - which is saying something.
Date published: 2021-05-16
Rated 4 out of 5 by from TurboTax is a good tool but need some improvement I have been using TT for over 22 years. I see some improvements but I see some good features have been taken away. I wish their help pop up was more user friendly with more examples. Areas of improvement: 1 - On the Tax Payment option panel, why don't you transfer my checking account information you already have on file? Why do I have to enter my bank account number again? 2 - Please remove the "erase tax filing" tab on the left side of the screen and make it a two or three step decision in case someone accidentally click on it. I almost did it today and that would have been a disaster 3 - Add a bit of more explanation on each page so we don't have to search your library many times during the process. 4 - Make it easier to jump to a particular form/page so I don't have to go through a long list of options before I get into my form. Thanks
Date published: 2021-05-16
Rated 5 out of 5 by from Turbotax review Turbotax walked me through the process step by step with helpful definitions along the way.
Date published: 2021-05-16
Rated 5 out of 5 by from Turbo Tax is great!! Excellent way to do taxes each year! This is my fifth years using Turbo Tax and it is great!!
Date published: 2021-05-16
Rated 4 out of 5 by from Great except it freezes when using guided income e Overall TT has been great for many years and still is. However, I was disappointed that I and many others had a problem where the program lock up when using the guided method for entering income. I tried updating and reinstalling but nothing worked. I ultimately had to use the manual method where I chose the income sections myself. everything else went off without a hitch.
Date published: 2021-05-16
Rated 5 out of 5 by from incredibly helpful TurboTax Live Premier has been incredibly helpful for me this year. They helped me with tax issues related to selling my house. They helped me resolve issues related to imported data. The Live experts I spoke with explained issues clearly, thoroughly, professionally.
Date published: 2021-05-16
Rated 1 out of 5 by from Need to automate crypto transaction reporting!!!!! I was surprised that the premier disc version didn't support crypto transaction downloads.
Date published: 2021-05-16
Rated 5 out of 5 by from Easy to use We have been using Turbo Tax for years. It is always nice to have the most up to date information at my fingertips.
Date published: 2021-05-16
All TurboTax® Offerings Reviews - Page 1199